Qa Engineer Customer Support

Yuriy Voloshin

Holden, MA *****

Cell phone: 508-***-****

Email: ***********@*****.***

Professional Summary

Highly motivated and results-oriented IT professional with over 20 years of experience successfully leading and delivering complex projects across diverse industries including Retail, Healthcare, Education, Manufacturing, and Cybersecurity. Proven ability to:

Drive project success: Lead large-scale projects, ensuring alignment with industry standards and best practices, while fostering strong team collaboration and exceeding client expectations;

Deliver high-quality solutions: Leverage deep expertise in QA methodologies and standards to design, develop, and execute comprehensive testing strategies, including functional, regression, performance, security, and integration testing. Proficient in automated testing tools;

Manage effectively: Strong leadership and management skills, including project planning, budget management, risk mitigation, and stakeholder communication;

Foster collaboration: Effectively collaborate with cross-functional teams (developers, business analysts, customer support) to ensure optimal project outcomes and exceptional user experiences;

Drive business growth: Contribute to organizational success by effectively identifying and leveraging internal talent for projects, ensuring optimal candidate evaluation, and interviewing.

Skills

Project Management: Proficient in Agile methodologies, project planning and execution, risk management, and stakeholder management.

QA & Testing: Expertise in functional, regression, performance, and security testing, as well as automated testing using SoapUI and Selenium. Skilled in test case design and execution.

Database Technologies: Extensive experience with Oracle and SQL Server.

Industry Expertise: In-depth knowledge across Retail, Healthcare, Education, Manufacturing, and Cybersecurity sectors.

Leadership & Management: Strong abilities in team leadership, mentoring, performance management, and effective resource allocation.

Experience

Lead Software QA Engineer (June 2023-June 2024) Devens, MA

Lead Software QA Engineer (October 2022-January 2023) Burlington, MA

VulcanForms Inc.

Established QA Environment: Created a comprehensive QA environment within a Software Development Group, developing essential documentation compliant with medical regulations and ISO 13485.

Led QA Methodologies: Successfully implemented QA methodologies, significantly enhancing product quality and earning positive customer feedback.

Managed Defect Workflow: Defined and managed an efficient defect workflow, ensuring timely resolution and minimizing the impact on product development.

Cross-Functional Collaboration: Collaborated closely with cross-functional teams (Software, Mechanical Engineering) to streamline software improvements and substantially reduce reported bugs.

Directed Projects: Provided strategic direction for projects from the QA standpoint, working closely with project managers to ensure successful outcomes.

Enhanced User Experience: Conducted User Acceptance Testing (UAT) with business users, gathering valuable feedback to refine product features and elevate user experience.

Prioritize and Manage Backlog : Own and prioritize the product backlog, ensuring that the team is always focused on delivering the highest-value features first

QA Engineer (May 2021- April 2022) remote position

Perfecta, Springfield, VA

Comprehensive Test Plans: Developed and maintained detailed test plans and test cases for web applications and embedded software, ensuring thorough testing coverage and identifying areas for improvement.

Efficient Automation: Planned and maintained automation test cases across multiple products, enhancing testing efficiency and minimizing manual effort.

UI Enhancements: Collaborated closely with developers to optimize every product's user interface (UI), ensuring a seamless and positive user experience.

Effective Bug Prioritization: Prioritized bugs based on business needs and department work plans, ensuring prompt resolution of the most critical issues.

User Acceptance Testing: Participated in User Acceptance Testing (UAT) with business users, gathering valuable feedback to refine product features and enhance user experience.

QA Engineer (September 2017 – June 2020)

Crunch Time, Boston, MA

Managed Global QA Teams: Successfully managed and coordinated two outsourced QA teams (manual testers in Belarus and automation testers in India), ensuring effective communication and collaboration across geographical boundaries.

Comprehensive Test Planning: Developed and maintained detailed test plans and test cases, working closely with Business Analysts and developers to ensure thorough testing and gather valuable feedback from UAT.

Automation Efficiency: Determined suitable test cases for automation, improving testing efficiency and significantly reducing manual effort. Reviewed and provided feedback on new automation scripts, ensuring their accuracy and effectiveness.

Adaptability in Agile Environment: Successfully navigated the Crunch Time Agile environment, demonstrating adaptability and the ability to thrive in a fast-paced, dynamic setting.

Technological Proficiency: Leveraged various testing tools and technologies, including Selenium TestNG (with Java), Jenkins, IntelliJ, Jira, Confluence, SoapUI, and multiple operating systems and devices to ensure comprehensive testing coverage.

Project Management Excellence: Consistently delivered high-quality software by effectively managing testing, identifying and addressing defects, and ensuring that products meet user expectations. Established project timelines and created risk management documentation.

Software Quality Engineer (November 2014 – November 2016)

Digital Guardian (Data loss prevention software), Waltham, MA

Extensive Cybersecurity Testing Experience: Proficient in testing a wide range of cybersecurity products, including DLP (Data Leakage Protection), AFE (Advanced File Encryption), RME (Remote File Encryption), ATP (Advanced Threat Protection), and FTP (File Transfer Protocol), ensuring the highest level of security and reliability.

Cross-Platform Testing: Conducted comprehensive testing across multiple platforms and browsers, including manual and automated testing using Selenium (TestNG with Java), to ensure compatibility and optimal performance.

Server and Agent Installation: Executed and analyzed server and agent installations, verifying communication across various configurations and identifying potential integration issues.

Virtualization Expertise: Leveraged virtualization technologies (e.g., VMware) to create and manage virtual machines for multi-platform testing, improving testing efficiency and flexibility.

Diverse Tools and Technologies: Utilized a variety of tools and technologies, including VBScript, SQL Server, Jira (with Zephyr), and various operating systems, to conduct comprehensive testing and ensure data integrity.

Adaptability in Waterfall Environment: Successfully navigated a Waterfall development environment, demonstrating adaptability and the ability to work effectively within established processes.

High-Quality Cybersecurity Solutions: Consistently delivered high-quality cybersecurity solutions by effectively identifying and addressing software defects, ensuring the highest level of security and reliability for end-users.

QA Engineer (April 2014 – June 2014), 3-month contract

Harvard Business School, Boston, MA

Thrived in an Agile Environment: Effectively navigated an Agile development environment, showcasing adaptability and the ability to excel in a fast-paced, dynamic setting.

Comprehensive Test Case Management: Developed and maintained extensive test cases for both UI and back-end components (Oracle 11g), ensuring thorough testing coverage and identifying key areas for improvement.

Clear Communication of Test Results: Efficiently communicated testing results and identified issues through Bugzilla for bug reporting, actively engaging in team meetings and software presentations.

Project Management Under Pressure: Managed and delivered projects within tight deadlines, showcasing prioritization skills and efficiency under pressure.

Collaborative and Independent Work: Demonstrated adaptability and strong collaboration skills, effectively working independently and as part of a team.

QA Engineer (August 2012 – October 2013), contract

Pearson PLC, Boston, MA

Adaptability in Agile Environment: Navigated an Agile development environment with ease, showcasing adaptability and thriving in a fast-paced, dynamic setting.

Independent and Team Collaboration: Demonstrated the ability to work effectively both independently and as part of a team, showcasing adaptability and strong collaboration skills.

Risk Management and Planning: Participated in the creation of risk management and timeline documents.

Leadership and Mentorship: Coached junior team members, exhibiting strong leadership and mentorship abilities.

QA Specialist (May 2011 – May 2012)

Invacare Inc., Milford, MA

Established QA Department: Successfully organized and managed the QA department within the Invacare IT structure, showcasing strong leadership and organizational skills.

Global QA Team Management: Managed an outsourced QA team in Serbia, ensuring effective communication and collaboration across geographical boundaries.

Comprehensive Test Planning: Developed and maintained detailed test plans and test cases, scheduling QA project timelines based on customer requirements and functional specifications for e-commerce B2C and B2B applications.

Issue Resolution and Collaboration: Worked closely with the development team to resolve issues for existing applications, ensuring timely resolution and minimizing impact on product development.

Transparent Communication: Provided regular project status updates to the project manager, maintaining transparency and keeping stakeholders informed.

Efficient Project Delivery: Successfully managed and delivered projects with short deadlines, demonstrating exceptional prioritization skills and efficiency under pressure.

Data Integrity Analyst/QA Data Analyst (May 2008 – July 2009)

Verispan/SDI Health Inc., Waltham, MA

Support of Critical Business Functions: Enhanced sales, marketing, managed care, contracting, and healthcare providers by ensuring the quality and accuracy of de-identified patient data used for advanced analytics and reporting.

HIPAA Compliance: Ensured strict adherence to HIPAA Privacy rules, showcasing a deep understanding of data privacy regulations and a strong commitment to data security.

Data Analysis for Research: Gathered and analyzed data for research projects, delivering valuable insights to drive data-driven decision-making.

Thorough Data Quality Checks: Conducted comprehensive data quality checks, including daily analysis of data loaded into the data warehouse and verification using SQL scripts.

Effective Communication: Maintained smooth data integration and strong relationships with key stakeholders through effective communication with data providers.

Technical Writing and Documentation: Developed technical specifications based on data received from providers, demonstrating exceptional technical writing and documentation skills.

Effective Team Collaboration: Actively contributed as a project team player by participating in daily meetings, presenting progress updates, and ensuring timely and effective project delivery.

Education

Project Management Google Certificate Program

Programming with VB.NET,

ASP.NET, ADO.NET, C#

Microsoft Certificates Pinnacle Training Corporation (Woburn, MA)

Client Server Development

Microsoft Certificate Clark University (Framingham, MA)

B.S., Major in Computer Science

Minor in Electronics Polytechnic Institute (Odesa, Ukraine)

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