Customer Service Team Members

Baytown, Texas ***** (***) – *** – **** ************@******.*** WWW: Bold Profile

GABBY LOCKETT

Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.

PROFESSIONAL

SUMMARY

SKILLS ● CPR/AED certified

● Word certified

● PowerPoint certified

Excellence customer

service

●

Customer and personal

experience

●

● Dependable

Teamwork and

Collaboration

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● Problem-Solving

● Attention to Detail

● Team motivation

● People Management

● Staff Training

Work Planning and

Prioritization

●

● Complex Problem-Solving

● Quality Improvement

● Conflict Resolution

● Cash Handling

● Team Supervision

TEAM LEADER 05/2020 to Current

Whataburger, Kemah

CUSTOMER SERVICE SUPERVISOR 05/2023 to 04/2024

Dick's Sporting Goods, New Braunfels

WORK HISTORY

● Worked on several different stations to provide optimal coverage and production goals

● Trained new team members by relaying information on company procedures and safety

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Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

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Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

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Managed conflict resolution among team members, fostering a positive and collaborative work environment.

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Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

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Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

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Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

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Greeted everyone and proactively approached customers to understand their needs and support during their shopping experience

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● Demonstrate ability to genuinely interact with customers to show passion, knowledge, and SALES ASSISTANT 11/2022 to 04/2023

Michael Kors, San Marcos

FAMILY MEMBER 09/2022 to 11/2022

Chick Fil A, San Marcos

commitment to helping them in their desired activity, sport, or particular section

● Create an inclusive store environment where everyone feels welcome and respected Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.

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Collaborated with other departments to address recurring customer concerns, improving overall service quality.

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● Coached employees through day-to-day work and complex problems. Enhanced team productivity through regular coaching, feedback, and performance evaluations.

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Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.

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Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.

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● Working closely with customers to determine their needs

● Replenishing clothing and other items on the sales floor A team player who has the ability to multitask and extremely focused on building lasting client relationships

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Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

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● Processed transactions accurately while maintaining a high level of customer service.

● Increased sales by building strong customer relationships and providing excellent service.

● Helped customers locate products and checked store system for merchandise at other sites.

● Being able to juggle efficiency and quickness when taking customer orders

● Keeping the store well-maintained and clean

● Preparing food correctly while following safety guidelines

● Assisting with resolving customer issues when necessary Collaborated with team members to ensure a seamless workflow and maintain production deadlines.

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Contributed to a positive work environment by maintaining a clean and organized workspace at all times.

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Clear Falls High School

High School, 05/2022

EDUCATION

● Extracurricular: Athletic Trainer: Varsity Football and Varsity Baseball

● GPA: 3.9

REFERENCES PERSONAL AND PROFESSIONAL REFERENCES ARE AVAILABLE UPON REQUEST

Contact this candidate