Change Management Digital Transformation
Resume:
Francisco Diaz Chavez Strategic and operational leader in organizational transformation Cali, Colombia Tel: +57-312-***-**** www.linkedin.com/in/franciscodíazc Change Management Profile Francisco Diaz
Dates 7 months / 2 years
Company CENIT ECOPETROL
Role Digital Transformation, Change Management Lead
• Responsible for leading the strategy and change management, communication & training plan for high impact digital projects in Cenit- Ecopetrol, as well as key initiatives for the digital transformation across the company in partnership with Everis, NTT Data, Stefanini, and McKenzie consultants.
• Worked collaboratively with the Digital Transformation Strategy, Project Team, Operational, Technical, Supplier, Finance and Human Resources areas and consultants to define the overall change management strategy to create a change portfolio that is aligned to the business strategy.
• Conducted the Stakeholder Management Strategy and Plan, working with the wider business to ensure a smooth transition onto the new systems and processes resulting from the digital transformation with related role change and ways of working.
• Structured and managed the Communications Strategy and Plan in partnering with the Product Owners, Scrum Master, Project Lead, and communications teams to ensure transparency and ongoing communication to key stakeholders and the wider impacted business.
• Conformed Change Network – Work with Leadership and Super Users to ensure that the support network for end user is built and effective to transfer the digital transformation deliverables.
• Conducted a Change Impact Assessments, assessing the implications of digital transformation on organization design, role content, ways of working and potential risks to the business, as well as identifying opportunities for efficiency and improved organizational effectiveness arising from the change. Produced a report on the impact to Key stakeholders with recommendations on next steps.
• Tracked delivery against the plan for Change, Communications, Business Readiness, Change Impact assessment, Role Mapping, Training and Deployment. Use of Process and Results Indicators.
• Created a digital transformation culture where change management is a valued competency embedded within the organization.
Date 4 months / 10 years
Company FedeJohnson, Johnson & Johnson Employee Fund Role Board of Directors member, VP (March 2022 to date) Board of Directors member, President (March 2014 – January 2021)
• Led the strategic direction process and organizational transformation.
• Sponsoring change initiatives, process improvement and high impact projects, generating benefits for more than 1,800 associates and their families, including 21 employees, and resulting in sales of + USD 2.4 million, and assets of + USD 6 million, as well as a double digit of growing in most of KPIs.
• Led the Steering Committee and worked closely with board of directors’ executives while empowering them around the benefits and the practice of Organizational Change Management.
• Tracked delivery against the plan for Change, Communications, Business Readiness, Change Impact assessment, Training and Deployment. Use of Dashboard in 4 perspectives: Associated satisfaction, Operational Excellence, High Performance Team, and Superior Financial results. Francisco Diaz Chavez Strategic and operational leader in organizational transformation Cali, Colombia Tel: +57-312-***-**** www.linkedin.com/in/franciscodíazc Dates 6 Years
Company Johnson & Johnson
Role Business Process Sr Manager - Global Services Human Resources
• Enabled the LATAM Global HR Services organization to bring about, execute and embed strategic change and continuous improvement, serving as ambassador and change agent.
• Responsible for leading the end-to-end process review (22 workshops), improvement, and documentation, also for coordinating the LATAM Global Services HR Project Portfolio to support the new HR Model and information system implementation (Taleo, Workday).
• Led the Veeva Program implementation for region (13 countries). Served as a project manager to the global automation initiative for employee data, generating + 150,000 USD of savings/cost avoidance.
• Oriented the Credo action plan (Corporate philosophy, principles, and values) to the LATAM region, integrating all countries in only one voice, creating mentoring and coaching program, generating employee satisfaction index>80%.
• Managed the GROW GSHR LATAM program, talent development strategy, resulting in 14 assignments during 2020.
• Designed and led the mentoring-coaching program for GSHR LATAM, serving as a mentor/coach for
+100 people.
• Worked with the Program Managers to ensure projects meet objectives on time and on budget by increasing employee adoption and usage.
Date 5 years
Company Johnson & Johnson
Role Process Improvement, Global HR Operations & Regional HR Operations Manager
• Responsible for giving support to the Global HR Operation and HR Governance teams in the Global HR Workday system implementation.
• Managed change requests to system configuration for all countries around the world (4 regions), creating and escalating cases, achieving 80% of change requests implemented on necessary timing.
• Coordinated activities with global teams in USA and India, creating reference guides and necessary documentation through the Remedy System to implement change requests in SAP HR.
• Responsible for the global service level agreements and performance credit process for LATAM, EMEA, ASPAC & NA.
• Coordinated the overall SLA management activities in compliance to the global contract between Johnson & Johnson and NorthgateArinso, escalating and solving issue for each country.
• Facilitated the improvement process and transition related to Convergys, the global third-party vendor for HR services, regarding purchase order, invoicing, and payment for more than 100 legal entities at country level, reducing the cycle time, less bureaucracy and issue resolution.
• Led the transition project for LATAM region related to the contract termination with NorthgateArinso, the global outsourcing for HR Services. As part of the global governance team, solved +500 action items.
• Coordinated the regional governance implementation for the HR Operations team, facilitating the issue resolution, timely response to the local requirements and compliance policies accomplishment. Francisco Diaz Chavez Strategic and operational leader in organizational transformation Cali, Colombia Tel: +57-312-***-**** www.linkedin.com/in/franciscodíazc Date 2 years
Company Johnson & Johnson
Role Regional Change Management & Communication Lead for Global HR Transformation
• Led the change strategy and activities in support of the global human resources transformation project (GHRT) and the workstreams implementation for the 3 organization sectors.
• Coordinated the regional communication strategy and activities to the project, ensuring the integration with other initiatives, facilitating workshops and events. Collaborative work with global teams of Tower Perrin and Deloitte, as well as the country change champions and HR leaders.
• Conformed Change Champions Network – Work with Leadership and SMEs to ensure that the support network for end user is built and effective to transfer the digital transformation deliverables.
• Conducted a Change Impact Assessments, assessing the implications of Global HR transformation on organization design, role content, ways of working and potential risks to the business, as well as identifying opportunities for improved organizational effectiveness arising from the change.
• Tracked delivery against the plan for Change, Communications, Business Readiness, Change Impact assessment, Training and Deployment
• Designed and modeled the training plan including the SMES framework, Train the Trainer, and all learning material deliverables for both in class training and web-based training.
• Identified, analyzed, and prepared risk mitigation tactics.
• Identified and managed anticipated resistance
• Supported and engaged senior leaders and stakeholders. Date 5 months/ 1 year
Company Johnson & Johnson Colombia
Role Change Management & Communication Lead for Colombia. SAP Implementation.
• Designed and conducted the change and communication strategy and plan to implement the SAP system at the company, including in it: Stakeholders, Risks, Training, Organizational Design and Team Building. Managed the OCM budget.
• Sit on the Steering Committee and work closely with C-Level executives while empowering them around the benefits and the practice of Organizational Change Management.
• Conformed Change Champions Network – Work with Leadership and SMEs to ensure that the support network for end user is built and effective to transfer the SAP implementation deliverables.
• Conducted a Change Impact Assessments, assessing the implications of SAP implementation on organization design, role content, ways of working and potential risks to the business, as well as identifying opportunities for improved organizational effectiveness arising from the change.
• Tracked delivery against the plan for Change, Communications, Business Readiness, Change Impact assessment, Training and Deployment
• Designed and modeled the training plan including the SMES framework, Train the Trainer, and all learning material deliverables for both in class training and web-based training.
• Identified, analyzed, and prepared risk mitigation tactics.
• Identified and managed anticipated resistance
• Consulted and coached project teams
• Evaluated and ensured user readiness Role Mapping – Ensured that each end user was mapped against their role in SAP.
Francisco Diaz Chavez Strategic and operational leader in organizational transformation Cali, Colombia Tel: +57-312-***-**** www.linkedin.com/in/franciscodíazc Date 4 months/ 5 years
Company Johnson & Johnson Colombia
Role Process Excellence Lead / International Examiner
• Led the overall activities for the business competitiveness international assessment according to the global standards of process excellence (PE), facilitating the process for more than 1,200 employees and preparing the suppliers and customers to the site visit. Colombia achieved the Silver Award from Corporate for the first time.
• Conducted 5 self-assessments for J&J Colombia. Management Action Plan defined and implemented with periodic follow up at Executive Committee. The company received two PE Bronze Award from Corporate on this period.
• Served as an International Examiner for competitiveness assessment to: J&J Brazil in May 2006, Janssen-Cilag Brazil in Abril 2004 and PSGA, Somerset, New Jersey in December 2003.
• Facilitated strategic planning, process management and change management workshops for Colombia, Ecuador, and Peru, to implement the BPCS ERP.
• Structured and delivered process excellence training to the entire company: Leadership Orientation, Six Sigma Green Belt, Six Sigma Black Belt, Lean Thinking, Design Excellence for Products, Processes and Services.
• Sit on the Steering Committee (PELT: Process Excellence Leadership Team) and work closely with C- Level executives while empowering them around the benefits and the practice of Organizational Change Management.
Date 4 months/ 1 year
Company Johnson & Johnson Brazil
Role Regional Change Management Team Member for Alliance Project (SAP rollout)
• Facilitated the Education & Training Strategy and plan for ERP SAP Brazil, Regional Process Model Implementation. Worked with project core team and Ernst & Young.
• Supported the Communication Strategy and plan, deploying the content to the entire LATAM countries in Spanish. Worked with project core team, local translator consultant and Ernst & Young.
• Supported the Change Assessments, assessing the implications of SAP implementation in Brazil on organization design, role content, ways of working and potential risks to the business, as well as identifying opportunities for improved organizational effectiveness arising from the change.
• Contributed to conduct Change impact analyses: assess change readiness and identify key stakeholders.
• Supported the Change Team to design and model the training plan including the Super Users framework, Train the Trainer, and all learning material deliverables for both in class training and web- based training.
• Contributed to identify, analyze, and prepare risk mitigation tactics.
• Supported the Change Team to identify and manage anticipated resistance.
• Supported Role Mapping to ensure that each end user is mapped against their role in SAP.
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