Loan Partner

CARRIE MATASSA

Cell: 224-***-**** **********@*****.*** Grayslake, IL 60030

CLIENT RELATIONSHIP DEVELOPMENT l PROJECT COORDINATION l LOSS CONTROL l CUSTOMER SUCCESS Self-motivated professional with proven experience in managing and coordinating projects, scheduling priorities, and consistently achieving service quality, efficiency and productivity goals in an accurate and timely manner. Establish excellent working relationships with property owners and decision makers as a reliable solution resource. HIGHLIGHTS:

Participant in company strategy and project management Consultant and adviser to top decision makers

Knowledgeable, approachable and reliable problem solver Consistently control costs and meet deadlines

Special project management and administrative assistance Entrusted with detailed analysis and reporting PROFESSIONAL EXPERIENCE

ALEXANDER & SCHMIDT, Greater Chicago & Suburbs and Wisconsin October 2023 - Present Loss Control Specialist

Provide property, fire and casualty, as well as kitchen liability for Alexander & Schmidt Companies including detailed inspection and analysis, along with timely and precise report writing, documentation and submissions.

Cited potential hazards, code violations, and non-conformance to regulatory standards, and collaborated with property owners and managers as a knowledgeable property loss prevention and asset protection specialist.

Scheduled, organized and prioritized multiple projects according to specific needs, requirements and urgency.

Collaborated with underwriters, quality control personnel and government regulatory officials to conduct risk assessment and generate high-quality reports.

Produced quality loss control reports using LC360 best-in-class survey management platform. Selected Achievements:

Collaborated with Senior Underwriter to consistently meet requirements based on NFPA and OSHA standards.

Worked closely with the Loss Control Manager to continually acquire property management and loss control skills and capabilities as a supplement to existing knowledge and experience.

Recognized by peers, property owners and managers for providing sound direction and recommendations for corrective action, and for generating trust in expertise as a go-to solution resource. ODDFYRE INCORPORATED, Wadsworth, IL September 2021- September 2023 Loss Control Specialist

Provided property and casualty (complex, general, professional), product liability; and sprinkler loss control reporting for Andover Companies; consistently met underwriting requirements based on NFRA, FM Global, and OSHA standards; produced quality LC360 surveys and CoreLogic replacement cost estimates.

Coached building owners, business owners and property managers on strategies for property loss prevention, risk management, asset protection and regulatory compliance; provided clear and concise recommendations.

Assigned to key clients for loss control including: Dunkin’ Donuts, Ace Hardware, Little Caesar’s, liquor stores, residential properties (3-flat to 92-flat), high-value homes and properties with tennis & pickle court facilities.

Effectively coordinated time and scheduling while managing multiple projects based on needs and urgency.

Collaborated with agents and underwriters for contact information. Selected Achievements:

Took on special project at the direction and request of the Company President to review reports for QC; completed project in an accurate and timely manner.

Conducted risk assessment special project for underwriting; determined below average and poor risks.

Reported on emerging exposures of the 2020s, e.g., loT, solar panels, antiquated electrical circuit protection, and post-pandemic crime, business and economic effects on neighborhood conditions. CARRIE MATASSA PAGE TWO

CROSS COUNTRY MORTGAGE, Itasca, IL August 2017 - August 2021 Loan Partner

Completed and processed credit forms for mortgage applications; qualified applicants based on credit, income and employment history to fit appropriate lender and government (FHA, VA) loan programs.

Consulted applicants in the mortgage sales process as an approachable solution provider.

Collected and assembled applicant documents in comprehensive and organized files.

Utilized LoanBeam logistics software to support mortgage loan processing. RENU MOBILE FLEET SERVICE AND RECONDITIONING, Glendale Heights, IL April 2015 - September 2017 Service Writer and Administrative Assistant

Completed vehicle service, repair and maintenance requests; coordinated jobs between sites.

Scheduled, assigned and tracked service projects performed by third-party subcontractors. BLUE THUNDER TRUCKING COMPANY, Bensenville, IL 2007 - 2015 Administrative Assistant

Responded to customer service inquiries as a first-contact representative.

Maintained accurate documents and records; performed data entry. EDUCATION

Mentored by Loss Control Manager while employed with Alexander & Schmidt in areas including:

- Property management, loss prevention and asset protection

- Hazard identification, detailed report writing and submission

Received training through company owner at Oddfyre in Inspection and Identification of issues with CCTV, fire and casualty, boilers, furnaces, electrical paneling, paint peeling, sanitation, and detailed report writing.

Gained knowledge and hands-on experience in evidence-based visual representation of crucial discoveries through skilled photography and generation of accurate written notes and documents.

Collaborated with several skilled personnel to gain knowledge of NFPA and OSHA standards and requirements.

Criminology, completed one year, Triton College, River Grove, IL TECHNOLOGY SKILLS

LC360, BVS/RCT, Apex and Hover sketching software

InCompass, LoanBeam, and Blend mortgage software

Microsoft Office: Word, Excel, Outlook, Teams; Zoom ACTIVITIES

Self-Studies:

Customer Success, including enhancing customer experience, engaging customers in valued products and services, relationship development, continuous follow through, and generating win-win situations. Collaborative Culture, including shared knowledge and ideas to develop optimal solutions and drive continuous service and quality improvement.

Interests:

Boating and cooking

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