Human Resources Customer Service

Wykesha Jimerson

**** ******* ** ******, ** ***** 281-***-**** *************@*****.***

Objective

I would like to secure a position in a growing company that challenges and utilizes all of my talents. I have high knowledge in Recruitment and Customer Service experience with exceptional communication skills. I can demonstrate my ability to work independently or cooperatively as part of a team, and meet company expectations and individual goals.

Education

B.A. MAY 2002 TEXAS A&M UNIVERSITY-KINGSVILLE

Major: Communication

Minor: Journalism

Skills & Abilities

MANAGEMENT

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SALES

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COMMUNICATION

You delivered that big presentation to rave reviews. Don’t be shy about it now! This is the place to show how well you work and play with others.

LEADERSHIP

Are you president of your fraternity, head of the condo board, or a team lead for your favorite charity? You’re a natural leader—tell it like it is!

Experience

HUMAN RESOURCES MANAGER AIG AUG 2013 -PRESENT

As the Human Resources Manager I would run the daily HR functions including reviewing pay, benefits, and leave as well as enforcing company policies and practices

As the HR Manager I would work closely with management and maintain good working relationships with all employees

Partner with managers to provide guidance with human resources and employee relations related issues

Act as liaison between employee and management to answer questions or concerns regarding company policies, practices, and regulations

Ensure legal compliance by monitoring and implementing applicable HR federal and state requirements, conducting investigations, and maintaining records

Support departments in the development and delivery of strategic HR plans to fit with the overall business direction

Plan, monitor, and appraise HR activities by hearing and resolving employee issues, training managers to coach and discipline employees, and counseling employees and supervisors

Champion the onboarding process, ensuring the process is up to date and of high quality, providing clarity and connection for all employees and their role in relation to the overall vision

Participate in the Employee Wellness Committee- encourage employee engagement

MANAGEMENT ENTERPRISE-RENT-A-CAR JAN 2008-JULY 2013

• Utilize analysis, best practices, and external information to develop and implement strategic solutions for recruitment, employee retention, organizational development, employee development, and change management

• Lead all people processes for the territory, including recruitment, onboarding, performance management, and disciplinary actions

• Collaborate with enterprise HR support staff to execute annual HR processes, such as employee engagement expectations and objective setting, performance management, compensation evaluations, and benefits enrollment

Conduct thorough and timely investigations of employee issues, mitigating risks and implementing action plans

Assist in daily car rental operations, renting vehicles, vehicle maintenance, and rental contracts

STORE MANAGER CONN’S APPLIANCE JUNE 2002-DECEMBER 2007

• As a Manager I was responsible for managing the sales organization in the store, in the achievement of driving planned sales, margin, and cost recovery goals

• Assists in leading the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, and inventory shrinkage

Supervises the sales team, including training, coaching, and providing performance evaluations when necessary

Meets and maintains their personal sales target

Recruits, coaches, and develops a diverse, high-performance sales team

Manages in-store Human Resources processes in staffing, and training; assists in action plans to improve overall individual and store performance

Manages opening and closing procedures; including taking cash deposits to bank

Ensures that the store operates in full compliance with applicable laws, regulations,

Additional Information

*Exceptional organizational and time management skills

*Exceptional verbal and written communication skills

*Strong customer service skills and ability to project patience, empathy, and listening skills * Attention to detail

*Accurate typing and data entry skills

*Able to work in a fast-paced environment and demonstrate ability to prioritize

*Ability to communicate with co-workers and customers in friendly and professional manner * Team player

Contact this candidate