Customer Service Data Entry
Resume:
ROSARIO C. RESPICIO
Milpitas, CA 95035
*******.********@*****.***
OBJECTIVE:
Seeking to be a part of a team where my experience and skills can be fully utilized and where I can make a significant contribution.
SKILLS:
Strong organizational skills, detail oriented, resourceful, and understands the power of teamwork
Proven experience in working in a fast-paced environment, under pressure, remaining flexible, meeting deadlines, and proactive
Strong problem solving and multi-tasking skills
Bilingual- fluent in both English and Tagalog
EMPLOYMENT HISTORY:
CEPHEID- Sunnyvale, CA
Kelly Service, MFG Associate I March 2021-March 2022
Full Time, MFG Associates II March 2022- December 2024
Captain in Jidoka OC (manual lines): manage in line process and associates, verify materials, ensure quality
CIT process testing cartridges on GeneXpert machine
Knowledge in MES/Camstar, eDHR, and paper DHR
Operate: FFC HMI in manual lines and GFAL BT process machine using glass beads into Valve Body
Assist in ROBAL Lines: PAL-packaging kits and Dry room-assemble kits
Certified on Line Clearance verification and inspections
HMS HOST/ Host International, Inc. San Jose International/Mineta Airport - San Jose, CA
Warehouse Clerk February 2018 – March 2020
Responsible in ordering store supplies
Responsible in booking and requesting form
Processed purchase invoices
Performed inventory and various data entry
Cash Room Clerk October 2007 – January 2018
Processed and transmitted sales to the branch by the end of the day.
Responsible in ordering cash from the bank
Prepared, issued and collected cashier bank
Responsible for balancing the cash bank and prepared deposit for final drop to include correct deposit ticket and sealed bag for pick up
Performed and reconcled daily vault counts and audits of vault funds
Shift Leader/Supervisor May 2002 – September 2007
Managed, trained, and disciplined a team of customer service associates
Processed customer transactions with efficiency and courtesy
Directed daily activity to ensure a safe, secure, clean, and fair work environment for associates
Served as manager of the day when regular manager was absent
Reinforced teamwork through excellent communication
Effectively resolved customer issues and complaints with high level of professionalism and courtesy
Provided and encouraged an environment for outstanding customer service
Effectively communicated with all levels of management
CREATIVE LABS – Fremont, CA August 2001– April 2002
Shipping Clerk
Responsible for preparing domestic and international shipments for audio and video equipment
Efficiently processed sales orders, picked product from various inventory locations, packed and verified company products
Maintained shipping supplies and placed orders as needed for replenishment
Communicated daily progress and issues to team lead or supervisor in a timely manner
Performed other related duties and assignments as designated by supervisor
VITUG LAW OFFICES – Manila, Philippines January 1994 – July 2001
Accounting Clerk
Responsible for maitaining accurate finances for a high profile law office
Examined financial data for accuracy and compliance to all policies and procedures
Oversaw Accounts Payable and reporting of bills to be paid in a timely manner
Reconciled general ledger to expenditure accounts on a regular weekly basis
Filed all supporting financial documentation and maintained the finacial filing system
Prepared check requests to pay all outstanding bills and payroll
Education
Guagua National College
Pampanga, Philippines
Attended four years, studied towards Bachelor of Arts, Accounting
PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST
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