Customer Service Call Center
Resume:
Lucinda Copes
Brooklyn, NY *****
********@*****.***
Summary;
*Food Preparation, seeking a food prep opportunity within a fast paced
environment where my skills and passion for food will be
considered an asset
*Dedicated Customer Service, motivated to improve
service satisfaction to promote company success
*Statistician mathematics studies, Corporate Governance & FSOT
*Call center environment handling various calls resolving client issues, consistent clear customer service communications in English language
*Paralegal studies (3.5) certificates\ (seeking career change)
Skills;
-Call Center Operations
40 wpm typing
Inbound call management solutions
Resolving issues, Supervisory assisted
Client Communication with Satisfactory results and Data Entry
-Foods Service Prep
Preparation of meals for camp environment for young adults and staff
Menu options for breakfast, lunch and dinner also snack time,
Prepared meats for major events, (steaks, hot dogs, sausage etc.)
Experience;
>January 2022-present
Unemployed, but gainfully seeking a career change
>June 2021- December 2021
King Teleservices Brooklyn, NY
Call Center Representative
Answered incoming calls from various clientele for services
offered via internet within the 5 boroughs of NYC
Friendly and knowledgeable routine question and answer service
for customer satisfaction, reading & interpreting scripts to address problems of inquiries to meet performance benchmarks,
>September 2019- June 2021
Unemployed start of “COVID 19”\ March 2020 (studied mathematics,corp. governance etc…)
>March 2018- August 2019
HFH Camps- Homes for the Homeless, NYC-Harriman, NY
Foods Service Prep/Kitchen Assistant
Prepared various meals for overnight summer camp
>March 2014-March 2018
Legends Hospitality- Prep Cook @ Yankees Stadium Bx, NY
vendor prep/ meats prep, cooked and served
1980’s past waitress experience, taking orders/serving customers, 1 year, “Big Boy’s restaurant/ NJ tpke exits 1&2)
Contact this candidate