Quality Assurance Analyst
Resume:
Sherri D. Washington
******************@*****.***
mailto:***************@*****.***
Professional synopsis
Sherri Washington has over 20 years of extensive regulatory compliance and regulatory law experience. Fifteen years of Sherri’s professional career was dedicated to the regulatory and law profession with the Railroad Commission of Texas where she gained experience with regulatory compliance, permit applications and writing compliance reports. For the last four years Sherri has been an employee of BakerRipley as a Quality Assurance Analyst and Operation Coordinator performing duties such as applying expert knowledge of current human resource programs, creating procedures and work instructions for reporting, communicating effectively with public and the divisional leaders on client matters and handling oral or written inquiries to correct deficiencies in the client’s licenses. Also, Sherri applies advanced expertise in reviewing processes and procedures to ensure full compliance with local clients and international regulations. Some other contributions were implementing new processes, building customer relationships, and acting as a liaison to the field. Sherri’s track record is strong for utilizing personal knowledge and professional work experience to assess organizations to maximize its efficiency. Given an opportunity she can make a difference in your organization as well.
Skills
Data entry/ Ten Key / Effective Problem Solving / Quality Control Management / Logistics / Dispatcher / Soft phone Systems / MS Office Suite (Word, Excel, Outlook, Access, etc.) / One Drive/Gazelle/SQL/
Oracle Database (LIS) / SAP / Tier 2 / I-Procurement / Web 3/SharePoint / Sale Force/ Dashboard/ Power BI/ Smartsheets/DocuWare/ Isymphony / Citrix/ Wolfe Pak/ QUALCOMM/TMW/Rate Index/TripPak
PROFESSIONAL EXPERIENCE
February 2020 - Present BakerRipley Houston TX.
Positions: Quality Assurance Analyst
Responsibilities include:
Provide support to KYC Workforce Solutions Youth, SNAP, and NCP (Noncustodial Parent) staff team.
Coordinates with Vocational Rehabilitation Service staff, Workforce Solutions staff including career office, Regional Team and Board staff and employer service to increase the success of students with disabilities in transitioning to postsecondary education and employment.
Review/Remediate internal and external audits for programs accuracy.
Monitor and escalation all programs issue remediation concerns or challenges.
Ensure new customers are appropriately onboarded.
Delegate and review KYC status of ongoing requests for customers that are subject to either restriction or closure.
Audit continuing eligibility cases and employment each month for customer receiving SNAP/TANF in the Workforce Information System of (TWIST) and Work in Texas (WIT).
Monitor/audits NCP, SNAP, and Youth team career advisor cases monthly.
Audit program reports to understand actions for customer in KYC process and provide regular updates.
Communicates throughout every level of the Workforce Solutions system.
Ensure daily activities and tasks are aligned with the annual and long-term goals of the Workforce Solutions System and assists in setting short-term goals and objectives for programs.
Implement improvement to resolve technical problems
Review/audit and evaluate Workforce Solutions career programs on service delivered, activities and identify gaps in resources and recommend other plans
Collect, analyze, organize, and prepare material in response to request for information and reports.
Assisting with the planning, development and execution of presentations, project, and initiatives.
Combine weekly and monthly data for quarterly meetings
Ensure Workforce Solutions programs assignments and report are executed in accordance with the Workforce Board’s directive and compliance with all federal, state, and local laws and regulations.
Quality Assurance Analyst -Houston Galveston Area Council (HGAC)
Monitor Workforce Solutions Career Advisor cases for professional employment-related counseling and advice about local labor market information, career exploration tools, resources, and job search.
Evaluate consumer applications to determine their eligibility.
Conduct monthly and yearly Audits on community contractors (Interfaith and Equus).
Point of contact with community contractors in the region
Review and process contractor service delivery authorizations
Provide quality assurance management, through data management, program monitoring, vendor contracting and fiscal oversight, reporting, program planning and case management.
Clean and prune data to discard irrelevant information according to business requirements
Assist in developing data quality measures, analyzing data quality results, and implementing necessary changes to ensure data quality improvement.
Review/audits contractor invoices for payment
Manage the employment relationship to include providing performance appraisals, counseling documents as well as termination of employment.
Track contractor monthly performance
Assist/audits with annual contractor monitoring.
Assist with contractor training.
Update and maintain consumer information and service delivery data in the State information management system.
Maintain consumer and contractor digital records.
Review the approve budget items and ensuring accuracy and compliance.
Maintain regular communication with community contractors.
Traveling within 13 county regions (Houston area) approximately 50% of the time.
Audit online communities to engage with existing and new audience.
December 2014 – February 2020 AmeriGas Propane LP Conroe TX.
Positions: Compliance Analyst/Compliance Coordinator
Responsibilities include:
Analyze, investigate, and develop written response to verbal and written inquiries from regulators and business units, including: Legal, Underwriting, and New Business, Customer Solutions Unit, Distribution, Global Investigative Services.
Manage programs, policies, and assessments to ensure JPE.
Monitor unit safety and compliance performance and tailor quarterly safety training meetings to address training requirements and performance improvement.
Ensure vehicle, driver, and facility HSSE practices are being followed.
Renew portable exchange permits as appropriate.
Review and process forms for new and renewal registrations (Forms 7/1007/2007)
Maintain records for custom entries, state, and government inquiries.
Create index and maintain paper files relevant to licensing and vehicle registration in accordance with the commission and division policy and procedure.
Ensure that all government and state vehicles have the correct operational permits.
Ensure vehicle movements are tracked with materials deliveries and distribution equipment.
Maintain and monitor cylinder and tank inventory.
Key player on team that consistently exceeded stated objectives on all projects.
Led small teams in developing stocking and inventory-management systems to minimize loss.
Service account using multiple operating system
Assist with developing and implementing written procedures regarding the LRM Program.
Coordinated with fleet operation managers, sales, procurement team and third-party carrier shipments which required special handling and subsequent additional requests.
Monitored, maintained assigned accounts, followed up with management, billing and sales to resolve billing issues discrepancies that would prevent timely customers payment.
Consulted with customers on outstanding non-compliance letters, balances, and incorrect billing discrepancies to ensure payments are processed in a timely matter.
Enlisted the efforts of supervisor, sales when necessary to accelerate the collections process.
Participated in bi-weekly meetings with management to discuss collection and credit issues to the customers.
Identified and presented to management any opportunities discovered that may offer individual or department improvements.
December 1999 – November 2014 Railroad Commission of Texas Austin TX.
Positions: Program Specialist/ Regulatory Compliance Specialist/ Administrative Assistant
Responsibilities include:
Supports user in purchase request definition.
Creates PO for suppliers and internal approval.
Involves Procurement Specialist Spot buy process in spot buys.
Track deviations and raise non-conformance.
Manage day-to-day interactions with suppliers and Field Purchasing Leaders.
Process forms for repair, modification or testing of containers or equipment, including U.S Department of Transportation (DOT) periodic truck requalification certificates.
Review and process forms for repair, modification or testing of LPG/CNG/LNG containers and equipment (Forms 8/1008/2008) or U.S DOT requalification certificates submitted by authorized Certified Tester (CT) registrants.
Ensures full compliance with HSE and TCC policies.
Respond to Licensees that have received cease-operations notices for LPG/CNG/LNG for non-compliance on or after their license expiration date.
Manage all oral and written inquiries for licensees wishing to correct their deficiencies.
EDUCATION
B.A Business Administration - Ashford University
Retail and Wholesale Dealer (LPG) Certified
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