Customer Service Call Center
Resume:
Andrisha Felder Blue
Driven Customer Service Professional
Fitzgerald, GA 31750
****************@*****.***
Seeking employment in a fast-paced inbound/outbound virtual call center setting. Authorized to work in the US for any employer
Work Experience
Customer Service Representative- Virtual
Events - United States GA
January 2020 to January 2021
Negotiated with suppliers to expedite product shipment and backorders. Proficiently and professionally responded to the customer and sales representatives' questions pertaining to orders, product availability, backorders, price, products and services, procedures, and policy. Researched more complex issues regarding delivery follow-up, order tracking, Processed credit card payments for orders and managed accounts receivables. Assisted customers in navigating the companies website, and placing orders online, and troubleshooting any technical issues.
Initiated investigation of order entry errors, damaged product, and return discrepancies, working closely with other departmental teams to ensure corrections were processed accurately and timely. Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment.
Performed a variety of concurrent tasks, handled escalations, time-critical issues, maintained time- sensitive records, and created reports.
Dietary Aide
PruittHealth-Fitzgerald - Fitzgerald, GA
July 2019 to January 2020
Assist cook in the preparation of meals, salads, desserts, snacks or other dishes for patients/residents, also prepares between-meal nourishments. Follows diet orders and NPO diet orders. Serves in accordance with procedural guidelines.
Community Living Support
Ben Hill Mental Retardation - Fitzgerald, GA
April 2019 to June 2019
I provide assistance and support for people to have productive and safe lives in community setting. These services include supports for people to become more independent in their activities of daily living in including healthcare and money management.
Teacher
ChildCare Careers - Hollywood, FL
September 2017 to January 2019
I have the ability and the potential to educate the children to the best of my abilities with their learning such as ABC, 123's and writing ability to school standards. Prepared lesson plans according to assessment of student needs and learning ability. Promoted student engagement with positive reinforcement techniques and diverse learning strategies. Education
Associate in Early Childhood Education
Ashworth College - Norcross, GA
September 2013 to April 2015
Skills
• Nursing Assistants (5 years)
• CPR/FIRST AID
• Goal Development
• Team Leadership
• Office Experience
• Teaching
• Early Childhood Education
• Classroom Management
• Behavior Management
• Dietary Aide Experience
Certifications and Licenses
Associates Degree
April 2015 to Present
Early Childhood Education and Learning.
HHA/CNA Certification
June 2004 to Present
Contact this candidate