Customer Service Operations Support, Executive, youngest CEO in 1999

Mrs. Reshmey Tharakan

Senior Consultant focused on operational efficiency, cost reduction, and leveraging large data to help guide better business decisions. Proven success in Non-Labor Cost Reduction, Healthcare Consulting, Payer and Provider Payment Configurations, Big Data Analysis, Financial Reporting, and Strategic Sourcing. Blends academic training in economics and business administration with hands-on experience in sales and operations support to offer employers a track record of delivering on tasks accurately, efficiently, and quickly. Known for providing best-in-class customer service and communications in a variety of business settings. A proven leader of US and international sales organizations offers expertise in developing successful growth strategies and training both individual representative and team leaders in product benefits and customer service techniques. Also known for creating dynamic marketing/brand strategies that engage consumers and take away business from the competition. Effectively manages P&L on multimillion-dollar, multi-product lines of business. Industry recognized executive in General Management (P&L) with over 20 years of experience working for leading technology companies in core networking, security and wireless infrastructure space. Senior Account Executive with experience helping companies clean and enrich their data with sales intelligence tools in Marketo, Salesforce, Pardot, and Eloqua. Managing big data effectively, I have helped over 200 clients reduce IT infrastructure overhead by up to 40%.

Blends academic training in economics and business administration with hands-on experience in sales and operations support to offer employers a track record of delivering on tasks accurately, efficiently, and quickly. Known for providing best-in-class customer service and communications in a variety of business settings. Web Designer proficient in HTML, CSS, and JavaScript, Windows and Mac OS operating systems, and Adobe CS6. Over the last 12 years, I have focused on web, motion, print, video editing, and music creation. Blends academic training in economics and business administration with hands-on experience in sales and operations support to offer employers a track record of delivering on tasks accurately, efficiently, and quickly. Known for providing best-in-class customer service and communications in a variety of business settings. 20079 Stone Oak Parkway 1105-482 San Antonio, TX 78258 210-***-**** *******.********@************.*** LinkedIn/reshmeytharakan www.reshmeymedclinic.com WORK EXPERIENCE

Reshmey Medical Clinic — CEO

06/2003 to 03/2014, San Antonio, TX

O ce Manager, HR, Public Relations, and Systems Analysts Interacted with business users to analyze the process and gather the requirements, making necessary changes to schema objects to ful ll their reporting and business needs. Communicated directly with clients to establish project parameters, wrote proposals for design work, analyzed competitor web sites, determined web site content, produced site maps for client approval, and communicated progress Tharakan Investments, L.P. — President/Co-Owner

with client throughout length of project.

Assessed, organized and documented patient data to develop an appropriate plan of care. Instructed patients and families regarding diagnosis, treatment plan and preventative care according to individualized health needs. Interacted with family, physicians and other disciplines regarding patient care. Develop and execute strategy to enhance and maintain facility productivity and eliminate or improve the unproductive aspects of the current strategy. Plan and execute social, diversity and training activities to maintain a well trained and cohesive team. Mitigate expenses by accurately forecasting and scheduling employees based on hourly and daily projected workload.

Assisted with the training of assigned staff and site based staff in the proper use of specialized tools, materials, and equipment. Created bi-weekly schedule for 10 hourly employees. Assisted in performing preventive maintenance where possible to keep equipment in good running condition. Implemented procedures to triple throughput by improving productivity.

Oversaw all web design, graphic design, and marketing campaigns for product development company. Designed and managed e-commerce, websites, blogs, design logos, catalogs, packaging, and marketing collateral. Integrated social media applications on web sites and blogs.

Assessed, organized and documented patient data to develop an appropriate plan of care. Instructed patients and families regarding diagnosis, treatment plan and preventative care according to individualized health needs. Interacted with family, physicians and other disciplines regarding patient care. Oversight of all banking, inventory and control of food and beverage requirements including alcohol, sanitation and safe- serve certi cations. Provided corporate catering for events including venue design and set-up. Managed staff of 100 individuals including hiring and terminations.

Organized and reorganized itinerary according to the date, weather, clients, and the situation of attractions. Greeted and assisted customers with booking reservations and answering any additional questions both in person and over the phone. Scheduled, trained, and oversaw employees in day to day operations. Assisted with the training of assigned staff and site based staff in the proper use of specialized tools, materials, and equipment. Created bi-weekly schedule for 10 hourly employees. Assisted in performing preventive maintenance where possible to keep equipment in good running condition. Implemented procedures to triple throughput by improving productivity.

Assisted in the development of marketing campaigns that increase various consulting contracts including, market and baseline surveys, program closeouts and mid-term review. Supervised staff in various departments, acted as team lead for business acquisition. Coordinated the development of clients portfolio needs and plans of action for setup. Marketed business and program solutions to clients based on donors' guidelines during implementation. 2003/present to Present, San Antonio, TX

Responsible for the setup, to include any troubleshooting, and breakdown of events requiring technical support. Supported over 100 events annually, which ranged form less than a dozen participants to thousands of participants with prestigious guests.

Translated and assembled business requirements into detailed, production-level technical speci cations, detailing new features and enhancements to existing business functionality. Oversaw all web design, graphic design, and marketing campaigns for product development company. Designed and managed e-commerce, websites, blogs, design logos, catalogs, packaging, and marketing collateral. Integrated social media applications on web sites and blogs.

Communicated directly with clients to establish project parameters, wrote proposals for design work, analyzed competitor web sites, determined web site content, produced site maps for client approval, and communicated progress Memorable-Celebrations, Inc. — CEO

Reshmey Investments, L.L.C. — president/ CEO

EDUCATION

UTSA — BA

Assessed, organized and documented patient data to develop an appropriate plan of care. Instructed patients and families regarding diagnosis, treatment plan and preventative care according to individualized health needs. Interacted with family, physicians and other disciplines regarding patient care. Develop and execute strategy to enhance and maintain facility productivity and eliminate or improve the unproductive aspects of the current strategy. Plan and execute social, diversity and training activities to maintain a well trained and cohesive team. Mitigate expenses by accurately forecasting and scheduling employees based on hourly and daily projected workload.

Logistics

Real Estate purchasing power and execution of the needs of a particular environment. 01/12/2012 to Present, San Antonio, TX

Responsible for the setup, to include any troubleshooting, and breakdown of events requiring technical support. Supported over 100 events annually, which ranged form less than a dozen participants to thousands of participants with prestigious guests.

Translated and assembled business requirements into detailed, production-level technical speci cations, detailing new features and enhancements to existing business functionality. Deployed technical and project management consultants to projects with client companies in all business sectors. Worked with employees on career development plans, skill building, and placement onto project opportunities maximizing career growth experience. Interviewed job candidates and conducted new employee orientations and other onboarding activities. Interacted with business users to analyze the process and gather the requirements, making necessary changes to schema objects to ful ll their reporting and business needs. Communicated directly with clients to establish project parameters, wrote proposals for design work, analyzed competitor web sites, determined web site content, produced site maps for client approval, and communicated progress with client throughout length of project.

Developed and maintained reporting procedures for tracking the effectiveness of various programs. Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks appropriately. Evaluated programs to determine necessary equipment and supplies and maintained inventory controls.

08/2005 to Present, San Antonio, TX

Translated and assembled business requirements into detailed, production-level technical speci cations, detailing new features and enhancements to existing business functionality. Communicated directly with clients to establish project parameters, wrote proposals for design work, analyzed competitor web sites, determined web site content, produced site maps for client approval, and communicated progress with client throughout length of project.

Oversight of all banking, inventory and control of food and beverage requirements including alcohol, sanitation and safe- serve certi cations. Provided corporate catering for events including venue design and set-up. Managed staff of 100 individuals including hiring and terminations.

UTHSCSA

UTSA — Criminal Justice, Politics, and Legal Studies Research

triple minor in multidisciplinary studies

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