Human Resources Coordinator

Genevieve Clark-Dench, MSA

Bingham Farms, MI

**********@*****.*** 248-***-****

www.linkedin.com/in/genclarkdench

- Successful 15+ years in Human Resources recruiting, consulting, benefits, pensions, employee/labor relations, negotiations, payroll, and management for nonprofits, corporate and higher education employers.

- A researcher, self-starter, focused, managed students, paid and volunteer staffs. Detail oriented, open-minded, problem solver, confidential, empathetic, and trustworthy.

- Sound communication skills, public speaker, instructor, relationship builder, customer oriented, active listener, liaison, attention to details and deadlines enhanced from nine years in real estate sales and services.

Professional Experience

Michigan Licensed Realtor (Independent Contractor), KW Metro Realty, Royal Oak, MI. 11/2015 to Present.

Guide clients through the real estate process, schedule appointments to escort clients through properties of interest, negotiate contract details, and ensure all documents are complete to close within deadlines.

Operations Manager, ARISE Detroit! Detroit, MI.

A Detroit start-up nonprofit, funded by The Skillman Foundation to bring greater awareness and support to city neighborhoods, schools, organizations, churches, and urban farming, in need of community support.

Obtained IRS 501(C)(3) status for the organization in one year. Created and grew an Email marketing circular with over 3,000 subscribers within two years.

Authored and awarded a renewable $250,000 operations grant from The Kresge Foundation. Setup and managed operations, including payroll (ADP), bookkeeping, recordkeeping; accounts payable and receivable, annual financial audits, and grant reports; setup and maintained all supplies and equipment; served as the Secretary to the Board of Directors and executive director.

Recruited, trained and supervised 15 youth and adult volunteers; setup and maintained data bases of volunteers, sponsors, and organizations; collaborated with executive director for successful annual city-wide Neighborhoods Day events, and the first annual Neighborhoods Summit, funded by Kresge.

Teacher/Adjunct Instructor (Part-Time), Baker College, Auburn Hills, MI. (Campus closed).

Instructor to first-year students preparing for the English Proficiency Exam. Studies focused on

vocabulary, grammar, writing styles and formats, class presentations, library tours on where and how to find sources and support for research assignments, as well as prepare for the final exams.

Consultant/Executive Director, Hunger Action Coalition of Michigan. Detroit, MI. (Agency closed).

Hired to assess a 27-year-old nonprofit without leadership, due to illnesses and resignations.

Performed an income statement analysis that revealed a deficit over $170,000. Obtained free marketing, promotions, grants, training, fundraising with new and existing donors, funders, and AmeriCorps VISTA volunteers, 90% of the debt was paid and two years of late tax reports were filed within 15 months.

Manager, HR & Nonprofit Management Services, United Way for Southeast Michigan. Detroit, MI.

Recruited by finance director to return and manage the Human Resources department for United Way.

Administered medical, life, dental, and disability benefits for 92 affiliated agencies in Detroit and the tri-counties of Wayne, Oakland and Macomb.

Pension Administrator over the Plan assets, disaffiliations, managed the Pension Advisory Board meetings, presentations, trainings, problem-solving, consultations, liaison to participating employers, six investment managers, external recordkeeper, actuary, and outside legal counsel. Managed tax reports of participating employers to ensure accuracy and completion.

HR reported to the HR director, pension reported to the CFO and met monthly with the President & CEO.

Designated Affirmative Action Officer.

Genevieve Clark-Dench Resume, Page 2.

Financial Aid Officer I/II, Wayne State University, Main Campus & School of Medicine, Detroit, MI.

Processed undergraduate and graduate student financial awards; counseled students and parents; Call Center training, prepared weekly schedules and addressed customer complaints to resolve.

Assigned and promoted to lead customer service with six entry level professionals and 10 College Work Study students.

Proposed an idea for improved services and permitted to proceed and write my master’s thesis. The results reduced student wait time, 92% increase of awards issued, eliminated re-work and overbilling by over $275,000 that restored relations with students, Admissions, Registrar, and Accounts Receivable offices.

Recognized by the University president and vice president for Student Affairs for outstanding services.

School of Medicine: (lateral transfer). Provided consulting, and financial services to medical school students and reported to the associate director. Served as the office liaison for fellowships, scholarships, and related programs and services to the school. Performed assigned projects. Supervised a staff of three.

Human Resources Consultant/Manager, AT&T, Troy, MI.

Recruited to review and recommend Federal and State law updates for compliance of existing policies, procedures, and union contracts for legal office approval.

Setup and managed three graduate interns for summer relocation assignments in three states. Designed and supervised a new central records retention system.

Designed and collaborated with IT a new employee application system for jobs without using paper. After the pilot, corporate approved, and the system remains to access and apply for jobs, nationally.

Human Resources Director, United Way for Southeastern Michigan, Detroit, MI.

Recruited as the first director of Human Resources following a vote for UAW union representation.

Redesigned and operated as a department of one. Met with leadership, as needed, and monthly with UAW.

Served as the first line of contact to all staffs and HR vendors. Reviewed and maintained all employee records, documents, promotions, requests for time off, etc., for accuracy, completeness and recordkeeping.

Improved management relations and implemented quarterly full staff meetings, new hires orientation, and exit interviews, special assignments from the president or administrative vice president.

Implemented an Employee Recognition Program.

Human Resources Officer I & II. Wayne State University, Detroit, MI.

HR Officer I. Performed daily interviews for clerical, non-professional, and professional vacancies by appointment; met with hiring supervisors, managers, and directors to discuss vacancies for interviews or changes, performed reference and background checks; scheduled skills tests, and new hire orientation. Assigned 18 campus departments, divisions, and/or colleges; Unemployment Compensation queries, made campus and offsite presentations, and other assignments by the manager or assistant vice president.

HR Officer II. Interviewed and placed clerical, professional, management and director level positions for 32 on and off-campus departments, colleges, and divisions, committee assignments, projects, and activities.

Membership, License, Professional Development and Skills

Member, Society of Human Resources Management (SHRM) 2022-Present. Studying for HR certification.

Michigan Licensed Real Estate Sales, 10/18/2015-Present.

MS Office, Excel, Power Point, Outlook, Google mail, Command, MLS, LinkedIn, and Internet.

Studying Workday HCM.

Education and Training

MSA, Human Resource Management. Central Michigan University, Mount. Pleasant, MI.

BA, Sociology, Wayne State University, Detroit, MI.

Other: Caregiver, legal guardian and personal representative of my parents (2005-2024) part-time and full-time.

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