Customer Service Property Management
Resume:
Kelli McFarlane
Brunswick, GA *****
****************@*****.***
I am seeking a position as a Community Director/Manager with a company that can utilize my Professional Business Experience in the Property Management Field. Being a seasoned Commercial and Residential Community Director has given me the opportunity to lease up and stabilized (3) New Construction Tax Credit Multifamily Housing Communities and oversee the Rehab Projects for Single Family Homes and other Multifamily Communities. I currently oversee the daily operations of 2 Project Based Section 8 / Tax Credit Multi Family Housing Communities with a total of 320 Units.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Community Manager
Apartment Management Consultants, LLC-Jacksonville, FL July 2023 to Present
Property Manager 1999 - 2024
• Responsible for the overall success of the community, including meeting NOI, occupancy and resident retention, managing expenses and other performance expectations.
• Support Organizational Objectives by communicating goals with staff and encouraging individual and team accountability.
• Recruiting new hires and train new team members.
• Model excellent Customer Service through training.
• Maintain current knowledge and understanding of the industry, competition, and market, and applying it to gauge the properties, to increase traffic.
• Make sure Properties are in Compliance with all Fair Housing Rules and Regulations. Also, insuring Annual Re-Certifications and Supporting Reports are submitted in a timely manner.
• Audit final signed leases to ensure files have been completed and organized properly.
• Oversee property make ready units and property inspections.
• Process Move-Ins, Move-Outs and Lease Renewals.
• Prepare budgets and other financial reports as needed.
• Oversee all property payables and receivables as stated in the company policy.
• Submitting pre-close and accounting month end documents.
• Responsible for maintaining Vendor relationships.
• Oversee Lease Renewal Programs for maximum retention.
• Conduct Safety Meeting with staff members.
• Giving excellent Customer Service.
Education
Certified Occupancy Specialist in Property Management NARPM - North Carolina
October 2014 to October 2014
Certification in Supply and Aquistion
US Army Reserve - South Carolina
December 1984 to February 1985
High school diploma
Jeffersonville High School - Jeffersonville, IN
June 1979 to January 1982
Skills
• Section 8
• Marketing
• Financial report writing
• Recruiting
• Expense management
• Organizational skills
• Negotiation
• Purchasing
• Customer service
• Construction
• Accounting
• Fair Housing Regulations
• Property Management
• Accounts Payable
Contact this candidate