Insurance Agent Front Desk

Charles Lo

**** ******* *** ********, ** *****

*************@*****.*** 626-***-****

PROFESSIONAL SUMMARY

Analytical mortgage underwriter with expertise in loan management. Evaluating risk and loss potential and developing information for new policies. Team-oriented with success in building relations with brokers and sales agents to achieve business goals. WORK HISTORY

3/2024 --- 3/21/2024

Lincoln Hotel Front Desk Manager

• Clout bed System check in & check out

• Counting daily checkout and extension guesses

• Emailed out daily reports to management teams

Business Consulting Self-Employed

08/2022---Present

• Independent contract Insurance agent

• Final expenses life agent

• Term life insurance agent

• Travel consulting Agent

• Business loan broker

AAA Capital Investment Inc Alhambra Ca Underwriting Manager 3/2020---8/2022

• Leveraged customers’ history and demographic information to underwriting loan requested.

• Achieved production goals by developing strong underwriting teams.

• Identified portfolio risks resulting from client’s underlying business practices, understanding investigations or fraud exposure lending general underwriting practices.

• Manual underwriting, Desk-top underwriting and LP underwriting according to investors guidelines.

STERLING BANK & TRUST Arcadia Ca Underwriter

3/2018—3/2020

• Reviewed loan applications and assist home buyers seeking mortgage loans.

• Worked to ensure a positive and hassle-free customer experience.

• Settled any customer disputes in a professional and pleasant manner.

• Brought forth excellent customer service skills and a commitment to customer satisfaction

• Maintained up-to-date knowledge of all updated underwriting guidelines FVP Mortgage Department Manager, First General Bank Rowland Heights 2/2014 2/2018

• General Manager and handled a variety of tasks.

• Served as a helpful assistant to all office staff including the Accountant, Property Manager, Maintenance Manager, and Broker.

• Assisted in the creation of graphic materials for the use of the marketing department.

• Worked closely with CEO to ensure timely completion of administrative tasks.

• Reviewed loan applications and assist home buyers seeking mortgage loans.

• Assisted FDIC audits and Answer Questions to ensure within regulations allowed

• Led recruitment efforts and training of new employees.

• Manual underwriting all non-QM loan according to General Underwriting guild line

*Business and commercial

E D U C AT I O N 1980 — Jun 1984

GED, Mark Keppel High School Monterey Park Graduated High School Aug 2011 — Jul 2015

Business management, University of Phoenix Orange County Graduated with BSBA degree Business Management

S K I L LS

Multitasking Skills

General Management Business Development Strategies Teamwork

Chinses speaking

Problem Solving

Loans referred to First Commercial Loan 2022-present Residencial and commercial Onkar Funded SBA 7-11 franchise Store

Residential

Derek Liu: Funded Shaojian Bi: Funded

Wei Li Jiang: Funded Yan fan Liang: Funded

Deo Jiang: Funded Chun Lei Li: Funded

Wen Chen: Funded Xiao Hong Cui: Funded

Bi Zhi Jian: Funded Xia Wu: Funded

Wen Jing Li: Funded Wei chao Huang: Funded

Jufeng Li: Funded Yuting Li: Funded

Randy Yu: Funded Jie Ping Tang: Funded

Xong Hui Lu: Funded Onkar Sighn : Funded

Commercial

7 units apartment

Mengnian Niu: Funded

Onkar Sighn: SBA seven Eleven Franchise purchase FUNDED Current in process:

Onkar Signh: Seven eleven new store purchase

Gurpal Gill refinance

Jagmeet Singh Refinance

New acct open

All mortgage and commercial loans open new checking acct with First commercial bank Two new certificated accts open Jan 2023 Lee, Eunice Chino hill branch New pending refers open new acct pending

Diamond bar: 3

Irvine: 1

Arcadia: 1

Chino Hills: 1

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