Business Development Customer Care
Resume:
WESSAM A. ABOU-SALEM
*************@*****.***
https://www.linkedin.com/in/wessam-abo-salem-37400762/ Heliopolis, Cairo Egypt
PROFILE
Dynamic and results-driven Sales Leader with over 20 years of experience in driving sales growth, managing large teams, and enhancing customer satisfaction across retail and B2B sectors. Proven track record of developing and implementing strategic sales plans, optimizing operational efficiency, and building strong client relationships. Adept at leading sales initiatives, improving operational processes, and exceeding targets. Seeking to leverage my expertise in a challenging Sr. Management role.
EDUCATION
HERRIOT WATT UNIVERSITY, EDINBURGH BUSINESS SCHOOL In progress MBA
Canadian Chamber of Commerce
2019 Digital Marketing Diploma
American University in Cairo
2005 Executive Management Professional Diploma
Bachelor of Hotel & Tourism - The Higher Institute for Tourism & Hotels - Egoth University 1999 Graduation project grade: A (First Place Graduation Project Award) PROFESSIONAL EXPERIENCE
Meadis, Retail Development
Chef Operation Officer
Role Summery – Dec 2022 to Date
Direct, manage & oversee the company’s daily business operations (Retail Leasing, FM, & supporting functions). Creating & Implementing business strategies, optimizing organization’s operational capabilities. Ensure the company has effective operational and financial procedures in place. Key Achievements:
• Increased annual revenue by 30% through designing and implementing a company-wide sales strategy.
• Created a dynamic and responsive team resulting in increased profitable retail growth and revenue generating sales consistency.
• Streamline operational processes which resulted in operations coast optimization. 2
Beyoot Engineering & Contracting
B2B Sales Sr. Manager – Dec 2019 to Nov 2022
Role Summary: Building up business activities and increasing sales through sales plans, different channels and customer approach while managing and supervising agents, providing them with needed resources and support.
Key Achievements:
• Expanded the corporate customer base by acquiring new key accounts by 25% while maintaining pre-existing corporate customers within various industries, using CRM.
• Surpassed Sales Department KPIs by 10% in 2021-2022 through detailed analytics and reporting with Power BI
Belaraby Home Interiors - Manufacturing & Retail
Founder & Managing Director – Jan 2011 to Dec 2019 Role Summary: Established “Belaraby” Home Interiors for retail and manufacturing, setting annual strategy and operational plans to ensure maximizing the company’s revenue growth, while maintaining a well-functioning, cost efficient and highly efficient resource management in place; enhance product design and service quality, while directing all other company’s related functions. Key Achievements:
Directing a team of 15 sales associates and Increasing sales annually by 35% and customer base by 60% Through:
• Improved product knowledge, customer service skills, and sales techniques through a staff training program.
• Gained significant market traction by developing an aggressive sales and marketing plan with the help of Google Analytics.
• Developing an online shopping service and joining online shopping web-sites.
• Enhanced market presence by opening a second branch and participating in top industry related exhibitions.
• Improving Customer Satisfaction annually, by 30% through customer management initiatives, supply chain management systems, inventory control, and flexible manufacturing practices, Product quality, diversification and taste fulfillment.
• Cultivated and maintained strong relationships with VIP customers and key accounts, consistently achieving a high satisfaction rate.
• Reduced annual costs by 15% through strategic cost-improvement initiatives and efficient resource utilization, enabling increased stock purchases and higher sales volumes.
• Built and maintained strong relationships with suppliers and vendors, reducing administrative costs by 30% through effective vendor pricing negotiations, enhanced supplier performance, efficient vendor management processes, and swift resolution of critical issues.
• Receiving Facebook recognition for being a “Facebook Success stories” & reaching over 200k Fan.
BOGO Plus - Promotional Marketing (Discount Coupons) General Manager – Jan 2014 to Jan 2015
3
Role Summary: Part of the executive team to revamp and turnaround the Company Operations in a One Year project and maximize the company’s revenue. Key Achievements:
Increased company sales from 280 to 2,600 booklets per month by initiating and implementing an extensive sales and marketing strategy, introducing new distribution channels and online selling, expanding the telesales team, and boosting closed deals from 53% to 93% through improved courier selection, tracking systems, and operational processes, resulting in enhanced revenue growth and customer satisfaction.
Orange Telecom - Corporate & Governmental Affairs Department Projects - Health and Environment Affairs. Jan 1999 to Dec 2013
EHS Quality Supervisor – 2005 to 2013
Role Summary: Implement the EMS Service, coordinate and audit EMS activities to ensure the company’s EHS compliance and acquire ISO:14001 OSHA:18001 certifications. Project manager for the environmental projects assigned. Ensure company’s network compliance to Egyptian laws and regulations and acquiring Network Certification in coordination with NTRA & NTI. Key Achievements:
• Minimizing the company’s network incompliance rates by 21% in a period of 3 months by applying new corrective & preventive action procedure and initiating cooperative investigation team.
• Successfully managing the company’s base station network compliance data base project delivering it within allotted time and highest quality.
• Developing & Managing Mobile battery waste recycling; in cooperation with Egyptian & British Ministries of Environment, Under Basel Convention Transboundary Movements.
• Developing & Managing E-waste refurbishment and recycling Campaign.
• Assisting Orascom telecom and Orange Business services team on implementing EHS Management System and successfully acquiring ISO 14001/OHSAS 1800 certification
• Received High Performance Recognition in 2006 and 2010 for outstanding contributions and exceptional performance.
• Recognized for outstanding results in collaboration with the Corporate Communication Department and the Ministry of Environmental Affairs on a key project (2008-2009).
• Successfully passing EH&S surveillance yearly for eight consecutive years. Orange Telecom - Customer Service Department
Corporate Customer Support & Activation Sr. Specialist 2000 to 2005 Role Summary: Respond to customer queries, solve problems, upsell, and ensure customer satisfaction.
Key Achievements:
TRAININGS & COURSES
• PMP - Amideast
• Professional Customer Care- Advanced Customer Handling - Quest
• Coping with Change, Self-motivation, Lead yourself, Think out of the box, Analytical thinking, Basic Communication, Debeno Six thinking Hats - Quest
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