Human Resources Customer Service

Denise Duliakas

**** ***** ******* ******

Tamarac, FL 33319

Cell Phone: 520-***-****

Dear Sir/Madam,

My name is Denise Duliakas and I am interested in meeting with you to discuss the current opportunity within your company that would allow me to utilize the skills that have helped me achieve success in each position that I have held. For your consideration and review, I have attached a copy of my most recent resume.

I am a team player who has been successful managing staff and streamlining operational procedures to effectively maintain a more efficient workflow.

My responsibilities have included:

Payroll Supervisor Human Resources Accounts Receivable

Customer Service Manager Office Management VOE’s

Branch Supervisor Monthly/Quarterly Audits Accounts Payable

Account reconciliation Payment Processing Cash Management

Garnishments Collections Complaint Resolution

I am currently seeking a challenging position in which I may utilize my experience to help a leading organization such as yours achieve higher quality and greater efficiency.

I look forward to hearing from you so that we may discuss your current needs.

Thank you in advance for your consideration

Sincerely,

Denise Duliakas

Professional Experience

Seminol Tribe of Florida March 2024 – October 2024

6300 Sterling Rd.

Hollywood, FL 33024

Payroll Processor

Processed payroll on weekly basis

Handled all direct deposits and W4

Processing Terminations and New Hires

TMF Group June 2023 – February 2024

80 SW 8th St. Suite 2900

Miami, FL 33130

Payroll Processor

Responsible for 8 different clients payrolls

Envision Healthcare February 2023 – May 2023

1528 West Cypress Creek Road

Fort Lauderdale, FL 33309

Payroll Supervisor

Supervised a staff of 10 payroll administrators.

Managed weekly payroll processes schedule.

Responsible for sending all ACH files to the bank for processing.

Held weekly one on ones with staff.

Streamlined payroll processes.

Southern Glazers Wine & Spirits March 2015 – January 2023

2400 SW 145th Ave.

Miramar, FL 33027

Payroll Supervisor

Supervise a staff of 6-7 who processes payroll for over 20,000 employees in multiple states and several unions.

We handle weekly, bi-weekly, Semi Monthly and Monthly Payrolls

I interview potential new hires and assist in their training

I coach and council current employees

I handle the yearly review process

I process the payroll for the overflow after we downsized from 7 to 6 staff members

I handle the “Special Off Cycle” Bonuses

I process any settlement checks

I approve any time off requests and maintain the Kronos Time system for my staff

I handle any questions/concerns from our divisions that we process payroll for

I verify the correct pay for any employees transferring within divisions.

I verify that the garnishments are being set up correctly by ADP

I am involved in the testing of any new system updates

I am responsible for any benefit or payroll errors that arise when payroll runs to get them corrected timely.

Glazer’s Liquor Distributors August 2012- January 2015

14911 Quorum Dr., Suite 150

Dallas, TX 75254

Payroll Administrator

Process Bi-weekly payroll for 400+ employees

Enter all PTO and short-term disability hours into Time link (Kronos)

Verify Vacation pay outs for terminated employees

Pay out Bonuses, Severance Pay and Incentives

Process any off cycle pay

Process child support and garnishment orders

Send child support payments through Expert Pay

Mail out and audit all Garnishment orders

Verify New Hire Paperwork

Handle any VOE’s and I-9 Verifications

The Ritz Carlton Hotel @ Dove Mountain January 2009 – August 2012

15000 North Secret Springs Dr.

Marana, AZ 85658

Staff Accountant/Paymaster

Process Bi-Weekly Payroll for 400+ employees

Enter all vacation and sick time into Time Saver (ADP)

Research and answer all payroll related questions

Enter all gratuities paid by the different outlets throughout the hotel

Run Payroll reports for HR Managers

Balance Cash Over/Short ledgers for 11 outlets

Balance credit card ledgers for entire property, Hotel & Golf

Balance the gift cards for both the Hotel and Golf

Re-class Marriott Reward certificates daily

Process journal entries for Golf rounds daily

Process A/P Invoices

Perform quarterly Audits for the accounting department

Process Journal entries and perform Month End procedures

Heritage Highlands Golf and Country Club HOA 2007 – 2009

Heritage Highlands Blvd.

Marana, AZ 85658

Finance/Accounting Assistant

Process member Payments

Input A/P Invoices and submit payments

Process Journal Entries

Process General Ledger Adjustments

Process Monthly Account Reconciliation’s

Assist in Payroll Functions

Process daily sales from Golf Shop/Food & Beverage and Front Desk

Process daily Bank Deposit

Handle any Collections

Administrative Assistant – Take Minutes for the ALCC Meetings

Premier Designs Inc. 2005 - 2011

Independent Sales Consultant

Sales and Marketing for Jewelry direct sales * Performing Home Shows

Compass Bank 2004-2005

5600 La Cholla Blvd

Tucson, AZ 85742

Customer Service Manager

Managed 2 FTE and 4 PTE

Responsible for the hiring and retention off all teller staff

Responsible for the staff scheduling and tracking vacation and sick time

Responsible for ensuring all work was proofed and cash was balanced daily

Responsible for branch cash ordering and staying within the branch limits

Responsible for ensuring that the guidelines for policy and procedures are followed

Responsible for counseling and quarterly reviews

Responsible for ensuring that our “shop” scores are within goal

Responsible for customer retention and achieving our referral and sales goals

Responsible for collecting on all overdraft accounts

Responsible for recovering all returned items and processing correction notices

Responsible for clearing all General Ledger Accounts

I am the Branch back up for opening new accounts and time deposits

Provide Notary Services upon request

Safe Q Credit Union 2002 - 2004

7200 N. Broadway Blvd

Tucson, AZ

Branch Supervisor

Supervised 3 FTE

Responsible for Opening and Closing the Branch

Responsible for ensuring the teller’s work is Balanced daily

Train branch staff, implement policy changes and any communications from the Main Office

Responsible for Month end reporting

Ensure that any disciplinary actions, Monthly and annual Reviews are administered according to policy

Handling Notary requests for the branch

Duties included the opening of new accounts, new loan origination and IRA Sales

Marketing both In and Outside of the Branch Office

Western Parcel Express 1992 - 2002

Chino, California

Office manager

Manage office of 2 support, 27 drivers and 20 shippers

Developed processes for continuous improvement and efficiency in the office and warehouse

Provided Monthly updates to Sr. Managers and Ownership

Research and resolve potential claims for several accounts

Daily check-in of more than 25 drivers, collect and sort invoices by shippers, balance and deposit cash, input information into computer to compile reports, submit information to corporate offices daily

Sort and account for all package proof of delivery invoices, file in sequential order by route and zip code for effective future tracking

Handle escalated customer complaints

Accountable for all C.O.D. packages shipped

Issue and track pickups for several accounts

Oversee the reconciliation process for C.O.D./P.O.D. tracing

Wells Fargo Bank 1982 – 1992

Woodland Hills, Ca

Lead Teller

Drive Up Teller

Safe Deposit Clerk

Merchant Teller

Collections and Overdrafts

Opening New Accounts

Assisted with Loan Data Processing

Month End reporting

Education

High School Diploma – Chatsworth High School, Chatsworth, Ca

Garnishment Classes Payroll Education Effective Management

Systems

SAP Kronos Marrpay

ADP MITS Opera

GCS – Real Time Merchant People Soft Profiles

Software

MS Excel MS Word PowerPoint

Pivot Tables

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