Operations Head

Summary

Seasoned professional with over ** years of expertise in Operations Management, Customer Services in Manufacturing domain, Professional Service organizations, IT parks etc across Indian & International locations.

Skilled in ensuring the proper Real Estate Services, Comprehensive Facilities Management (FM),facility & property management, financial oversight, customer relations, and operational excellence; managing operations & maintenance activities in the equipment installation and services in the building; conducting and documenting regular facilities inspections; ensuring compliance with health and safety standards, EHS, and industry codes.

Adept at spearheading large-scale & Long Term maintenance projects and seamlessly transitioning from contract assessment to operational implementation.

Expertise in overall infrastructure,large scale operations and multi-site facility management involving safety & security, landlords, and contract management.

Proven track record of driving cost-saving initiatives, optimizing resource utilization, receivables management & ensuring compliance with regulatory standards.

Adept at delivering cost-effective maintenance services, Cost-efficient Annual Maintenance Contracts (AMC),ensuring customer satisfaction, and fostering community engagement.

Proficient in leading cross-functional teams, large, multidisciplinary teams of outsourced business partners, facilitating stakeholder engagement,

& delivering actionable insights to sr. management.

Supervised Lease management and renewals and ensured compliance.

Skilled in techno-commercial coordination, & resource planning to drive operational excellence & guest satisfaction.

Collaborated with business development teams to craft persuasive proposals and secure high-value contracts. Delivered innovative operational solutions that supported market expansion and revenue growth in the Site Suite / Client suite as per Industry requirement.

Strong leadership, communication, & team-building abilities, coupled with a commitment to continuous improvement & innovation.

Recognized for achieving operational efficiency and excellence across domestic and international assignments, including advisory roles in high-stake locations such as Sudan and Yemen.

Core Competencies

Facility/Property Management

Operations and Maintenance

Change Management

Statutory Compliances & Protocols

Policy Formulation & Implementation

Business Continuity Planning

Stakeholder Engagement

Project Life Cycle Management

Budget/ Forecast/CAPEX/OPEX

Infrastructure Development, & Execution

Resource Planning

Techno-Commercial Operations

Multi-Site Operations Management

Quality & Compliance

Work Experience

Sr. No. Tenure Company Designation/ Position

1 Nov’22-Present Independent Consultant Associate

2 Sep’17-Nov’22 Gateway Office Parks Private Limited Senior Manager / Dy Facility Head 3 Jul’13-Aug’17 Sodexo Technical Services Pvt. Ltd. Dy General Manager 4 Sept’12-Jun’13 Shabari Telecable Pvt. Limited Manager 5 Jun’07-Jun’12 A2 Z Infra Services Private Limited Asst General Manager 6 Jan’99-May’07 Wartsila India Limited Senior Executive 7 Jan’97-Dec’98 Jyoti Limited Assistant Engineer

8 Nov’92-Dec’96 Vivin Industries Supervisor

Kurunadan PR

Operations Management Professional

Mobile: +91-988******* Location: Chennai E-Mail: *********@*****.*** Process Experience

Operations:

Works Administration: Spearheaded end-to-end Works supervision, ensuring seamless operation and maintenance,optimizing resource utilization. Experience in Capital Investment & refurbishment projects.

Leadership: Managed diverse portfolio and managed multiple sites of FM services, spanning IT Parks, Office Space, Residential & Commercial Buildings, and Administrative Spaces,ensuring efficient administration and operational excellence.

Tenant,Client Relationship Management: Cultivated long term relationships with prestigious Indian companies and MNCs. Orchestrated regular meeting with Tenants and accomplished the Operational KPI, ensuring alignment with their needs and expectations.

Customer Experience Optimization: Strong focus on delivering customer delight through proactive issue resolution and personalized service.

Contract Management & Transition: Managed assessment, finalization, & transition of new contracts, ensuring seamless commencement of operations and ensure high quality of execution works and resolve Defect Liability Period (DLP) issues.

Vendor Management: Fostered vendor relationships, coordinated on-site services ensuring high-quality service delivery and adherence to contract terms with alignment to performance KPIs.

Audit Preparation and Compliance: Led the preparation of various audits, including ISO,Surveillance and Customer Audits, ensuring compliance with organizational standards. Supervised a versatile team handling various functions including Mechanical & Electrical Services, supplier Management, Soft Services, fit out coordination and adherence, SEZ coordination, and more, ensuring operational excellence.

Sustainability and Environment : Knowledge in Implementation in Transformative programs e.g ;Energy, Waste,Green Certification.

Operational Excellence & Coaching: Knowledge in real estate processes and operations developed & implemented strategies in maintenance & operations to enhance operational efficiency through effective management & communication practices. Provided coaching & mentorship to staff, fostering a culture of continuous improvement.

Interdepartmental Coordination & Liaison: Fostered effective communication & collaboration with internal departments & employees, ensuring smooth operations.

Legal Inspections : Spearheaded the Government Agencies / Authorities & Liaised to streamline regulatory compliance & facilitate day-to- day operations runs smoothly.

Financial Management:

Budget: Managed Opex and Capex budgets, conducting periodic budget reviews to align with departmental objectives. Successfully controlled Admin costs within the Annual Operating Plan (AOP) for the alignment with GRE Financial plan.

Cost Savings: Successfully identified cost-saving measures towards significant reduction in Operations expenses.

P&L: Directed Profit and Loss (P&L) operations for the services business unit, ensuring financial viability and profitability.

Receivable Management: Managed financial aspects including Common Area Maintenance (CAM), utility charges billing and customer invoicing, and rent collection.

Key Highlights:

Gateway Office Parks Private Limited

Oversaw a 35 Lakhs Sft space, including 11 IT Buildings and amenities across a 30-acre campus for a diverse IT park.

Directed daily operations of assigned properties, ensuring high occupancy rates and tenant satisfaction.

Performed regular inspections to ensure portfolio AMC’s are well maintained and deliver superior service quality.

Prepared and submitted monthly/quarterly MIS reports to the Leadership Team for approval and record-keeping purposes.

Introduced Renewable-Green Energy solutions and amenities like Creche and Food Court, enriching the campus environment.

Managed seamless project coordination and transition from project to operational phases, ensuring efficient building handover. Sodexo Technical Services Private Limited

Facilitated regular meetings with business unit heads to gather insights, address concerns, and implement feedback. A2 Z Infra Services Private Limited

Conducted periodic Client meetings with action trackers for swift issue resolution and enhanced customer satisfaction. Ensured compliance with SOPs and statutory/legal requirements, effectively managing SLA metrics to meet client expectations. Wartsila India Limited

Started as an Engineer in Chennai Office, advanced to Senior Executive. Led formulation of MIS & AMC for critical assets, ensuring adherence to customer SLAs with deterrent penalty clauses. Provided internal support to Operations & Projects Team for the Oil & Gas Industry,Process Industries.

Managed service and project assignments in India and overseas. Successfully handled international assignments in challenging environments like Sudan and Yemen.

Education Soft Skills

B.S.-Engineering Technology from BITS -Pilani in 2005

Diploma - Electrical & Electronics Engineering from Director of Technical Education- Govt of Tamil Nādu in 1992

Collaborator

Communicator

Analytical

Team Player

Critical Thinker

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