Customer Service Data Entry
Resume:
Tiahja Wondeh
Manteca, CA
*************@*****.***
Professional Summary
Customer Service •
Bank deposits •
Data Entry •
Cashier •
Point of Sale System •
Sales •
Team/ Collaboration •
Caregiver
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Server/Bartender/Hostess/Cashier/ runner
Kitchen 15-Sacramento, CA
April 2024 to October 2024
Hosting guest taking cash/ debit transactions. Seating guest, booking and handling reservations, packing Togo orders, answering the phone, keeping a sanitized station, bussing tables. Serving guest, taking orders, using toast
Bartending macking cocktails, using barista coffee machine
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
• Maintained a clean and organized work area, including tables, chairs, utensils, and condiments
• Effectively communicated daily specials, menu items, and drink options to customers, resulting in increased sales
• Managed cash transactions accurately and efficiently using POS system
• Collaborated with kitchen staff to ensure accurate preparation of food orders according to customer preferences
Customer Service Representative
Southwest Airlines-San Jose, CA
August 2023 to January 2024
Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal. Completes forms and reports as required by the company. Writes irregularity and complaint reports as required.
• Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction ratings
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time of XX minutes
• Demonstrated strong product knowledge to effectively address customer questions and provide accurate information on features, pricing, and promotions
• Assisted customers with order placement, tracking shipments, processing returns, and handling billing inquiries with a focus on efficiency and accuracy
• Resolved complex customer complaints by actively listening to concerns, empathizing with their frustrations, and finding appropriate solutions within company guidelines
• Collaborated with cross-functional teams including sales, logistics, and technical support to ensure seamless resolution of escalated issues for VIP customers
• Participated in regular training sessions to stay updated on new products/services/features as well as best practices for delivering exceptional customer experiences
• Contributed positively to team morale through active participation in team meetings/activities fostering a collaborative work environment focused on achieving shared goals Amazon Flex Driver
Amazon Flex-Manteca, CA
October 2022 to September 2023
Picking up packages dropping of customers packages scanning and loading side gig
• Delivered packages and goods to customers in a timely and efficient manner
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Ensured the safe handling and transportation of fragile or perishable items
• Adhered to all traffic laws and regulations while operating company vehicles
• Collaborated with dispatchers to coordinate daily delivery schedules
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally
• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
• Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
• Reported any vehicle maintenance or repair needs promptly to the appropriate department
• Maintained cleanliness and organization of company vehicles at all times
• Followed established safety protocols for loading/unloading packages or goods from the vehicle
• Utilized GPS navigation systems or maps to determine optimal routes for deliveries
• Maintained a clean driving record throughout employment tenure
• Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays Caregiver
American River Companion Care-Sacramento, CA
April 2022 to July 2023
Working at the facility’s with different clients toileting, getting dressed, running errands, taking clients to doctors appointments, meal preparation all the ADS and IADLS
• Employed in assisted living facility
• Assisted clients with mobility
• Transported clients to scheduled appointments
• Assisted clients in running errands
• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
• Created personalized care plans for each client based on their individual needs and preferences
• Maintained a clean and organized living environment for clients by performing light housekeeping duties
• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
• Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
• Provided companionship and emotional support to alleviate feelings of loneliness or isolation
• Managed medical appointments and transportation arrangements for clients as needed
• Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
• Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
• Documented daily observations including changes in behavior or health conditions
• Assisted with physical therapy exercises as directed by healthcare professionals
• Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
• Responded quickly during emergencies such as falls or sudden illnesses by providing first aid assistance while waiting for medical help
• Notified appropriate authorities in cases of suspected abuse or neglect according to established protocols
• Closely monitored fluid intake/output and reported any abnormalities to healthcare professionals Assistant Manager
Yankee Candle Company-Livermore, CA
October 2021 to January 2022
Opening
• Promoted to Assistant Manager after Hired as a assistant manager
• Managed a group of associates, team members and employees
• Oversaw day to day bank and store operations
• Opened and closed store
• Made bank deposits and money orders on behalf of Assistant manager
• Provided excellent customer service to all customer in a timely manner
• Coordinated, arranged and led sales calls and meetings
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Created training materials and conducted training sessions for new hires on company policies and procedures
• Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
Security Guard
Csc Security-San Leandro, CA
October 2019 to August 2021
Provided excellent service to over 1,000 guests and employees • Responded quickly to incidents and assessed active situations for security concerns • Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere •
Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public •
Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals •
• Patrolled assigned areas to ensure the safety and security of premises
• Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activity or emergencies
• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
• Maintained accurate logs of all incidents, accidents, and daily activities
• Collaborated with law enforcement agencies during investigations and provided necessary information or evidence as required
• Responded quickly to medical emergencies by administering first aid and contacting emergency medical services when necessary
• Performed regular checks on fire extinguishers, alarms, and other safety equipment to ensure proper functioning at all times
• Provided excellent customer service by assisting visitors with directions, inquiries, and general assistance as needed
• Escorted employees or visitors when requested for their safety or protection purposes
• Participated in ongoing training programs to enhance knowledge of security protocols and procedures
• Collaborated with team members to develop emergency response plans tailored to specific locations within the premises
• Detected potential security vulnerabilities through routine inspections and recommended appropriate preventive measures
Receptionist/Customer Service Cashier
Illusions Hair Salon-Fairfield, CA
January 2016 to April 2019
WORK HISTORY
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking •
Operated multi-line telephone system to independently handle over 45 calls each day •
Organized and scheduled office meetings as well as client appointments for team of 4 professionals, effectively accommodating hectic agendas •
Counted cash in register drawer at beginning and end of shift • Operated cash register for cash, check and credit card transactions with 100% accuracy • Education
High School Diploma
C. Wood High School - Vacaville, CA
May 2018
Skills
• Cash register
• Teaching
• Illusions Hair Salon
• Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
• 10/2019
• Cash handling
• Leadership
• Personal assistant experience
• Load & unload
• Mobile applications
• English
• First aid
• Security Guard San Leandro, CA
• Laundry
• Microsoft Office
• Computer skills
• Csc Security
• Food Preparation
• Medical terminology
• Medication administration
• Receptionist/Customer Service Cashier Fairfield, CA
• Sales
• Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public
• Care plans
• Team management
• Front desk
• Current Provided excellent service to over 1,000 guests and employees
• 04/2019
• Communication skills
• Home health
• Nursing home experience
• Supervising experience
• Typing
• Working with people with developmental disabilities
• Basic math
• Driving
• Caregiving
• Senior care
• Team Management
• Guest services
• Property management
• Childcare
• Responded quickly to incidents and assessed active situations for security concerns
• Communication skills
• Patient care
• Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals
• Senior Care
• 01/2016
• Behavioral health
• Administrative experience
• Microsoft Excel
• Customer service
• Memory care
• Caregiving
• Meal Preparation
• Delivery driver experience
• Home Care
• Delivery driver experience
• Hospice care
• Assistant Manager Experience
• Customer service
• Data Entry
• Security
• Store management
• Working with people with autism
Languages
• English - Fluent
Certifications and Licenses
RBT Certification
CPR Certification
First Aid Certification
Certified Home Health Aide
Food Handler Certification
May 2024 to May 2027
Driver's License
January 2021 to January 2027
Non-CDL Class C
January 2016 to January 2027
CPR/AED
December 2022 to December 2024
Home Care Aide Certification
September 2021 to July 2024
Pallet Jack Certification
Forklift Certification
Assessments
Caregiver fit — Completed
September 2022
Measures the traits that are important for successful caregivers Full results: Completed
Retail customer service — Completed
March 2022
Responding to customer situations in a retail setting Full results: Completed
Customer focus & orientation — Proficient
September 2022
Responding to customer situations with sensitivity Full results: Proficient
Home health aide skills — Proficient
November 2022
Providing care to patients in a home setting
Full results: Proficient
Security guard skills — Proficient
February 2023
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Work style: Reliability — Proficient
September 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Delivery driver — Proficient
March 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Covid -19 Fully vaccinated
Contact this candidate