It Support Customer Service

Ugochukwu A. Ezuoke Email: **************@*****.***

IT Support Professional Norfolk, VA 23504

Phone: 757-***-****

Professional Profile

Certified IT Professional with a diverse background in pursuit of multiple CompTIA, Linux and Microsoft certifications. Skills including but not limited to computer networking, analytical thinking and creative problem solving. Able to apply customer service concepts to IT to improve user experience for clients, employees and administration. A dedicated commitment to a team environment dynamic with the ability to contribute expertise and follow leadership directives at appropriate time

Technology Summary

Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System, and Intrusion Detection System

Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors

Software: Microsoft Firewalls, identify types of Malware, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing

Key Skills

Setup and configure computer hardware, software, systems, networks, printers, and scanners

Diagnose, repair, prioritize, and display problem-solving skills when troubleshooting technical issues

Virus and malware mitigation, cleaning infested computers and implementation of Encryptions

Cloud Platform Support to include: Microsoft Intune, Azure, Office 365 and Google Cloud Applications

Install and implement wireless networks, and various topologies.

Always open to learn new skills.

Education & Certifications

ECPI University Cybersecurity Master’s Degree January 2024-Current

MyComputerCareer Information Technology Security and Administration July2022 - April 2023

Certifications Earned: CompTIA A+ AZ900, SC900, Linux Essentials, CompTIA Security+ Network+ CompTIA Secure Infrastructure Specialist – CSIS, CompTIA IT Operations Specialist – CIOS.

Public Health – Health Promotion Master’s Degree 2019

Higher National Diploma Bachelor of Science Microbiology 2004-2006

Federal Polytechnic Nekede – Nigeria National Diploma Associates Science Technology 2001-2003

Ibeku High School Diploma Nigeria 1992-1998

Life, Health and Annuity Insurance Agent

Employment History

Case Investigator Department of Health Chesapeake, VA 09/2020 – 10/2023, 40hrs, $35/hr

Conducts interviews of patients with confirmed or probable COVID-19, with a focus on

motivational interviewing and cultural competency

Provides disease-specific information; assessing signs and symptoms, and underlying health conditions; discussing symptom onset to determine window period for contact elicitation and exposure risk for close contacts

Discuss work, social, recreational, and community activities to identify who may have been exposed; eliciting information on close contacts, including names, exposure dates and locating information; and assessing

support needs to maintain health and compliance during self-isolation

Provides recommendations for self-isolation and review of daily monitoring procedures. Conducts daily monitoring during self-isolation—temperature, signs/symptoms

Educate patients on the use of COVIDWISE app and monitor contacts for symptom development through electronic use of VDH Sara Alert system

Contact tracing and entering of contacts into Sara Alert

Initiate prompt communication with people exposed to COVID-19 (contacts) through text, phone calls, email,

and other communication platforms as necessary

Employed dynamic communication and interpersonal skills, cultural competency/sensitivity, tactful language,

and empathetic interviewing skills to build rapport and maintain trust with patients of varied backgrounds.

Notify the contact of their exposure to COVID-19, following a script or guidance to provide COVID-19 health education. Conduct notification of exposure in a manner that maintains the confidentiality of the patient (or person who was diagnosed with COVID-19) and ensures that the identity of the patient is NOT disclosed

Analyzing information gathered through interview and research to summarize facts and communicate findings to the health department

$35/hr.

Hospital Corpsman US Navy Norfolk, VA 11/2018 – 08/2020 40hrs, $50000/year

Obtained accurate medical histories from patients, highlighting critical information

Ensured collection of lab specimens by appropriate lab courier

Collected, organized and restocked supplies in all units

Ambulated, turned and positioned patients

Entered patient, procedure and equipment into computer system

Collected histories, vitals and current complaints via patient interviews

Participated in Continuous Quality Improvement (CQI) activities

Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation

Collected all pertinent data and calculations to aid the physician in interpreting results

Obtained pre- and post-treatment vital signs and weight

Attended required training, education and meetings

Followed safe lifting techniques and individual resident lifting instructions

Maintained detailed records of test results by entering data and patient information into computer

Obtained all prescribed laboratory testing

Preventive Medicine Representative US Navy Portsmouth, VA 08/2016 – 06/2017 40hrs, $50000/year

Documented client progress in confidential files

Monitored food quality and service levels to maximize kitchen and dining area performance

Maintained health and food safety standards at all stages, from storage through delivery

Monitored temperature of cases, shelves and storage areas and reported failures to the manager

Collected water samples from semi-processed, processed and raw water

Prepared summaries and charts by testing and gathering samples and summarizing findings

Properly completed work reports for each field visit

Provided telephone support to customers by determining the cause of the issue and explaining the

most effective solution

Performed annual service visits and completed preventative maintenance on all systems

Completed all required paperwork while on site and returned paperwork to office in a timely manner

Inspected commercial and residential buildings and structures for pest issues

Phlebotomist US Navy Portsmouth, VA 01/2016 – 12/2016 40hrs, $50000/year

Accurately labeled vacutainer tubes with patient name, date and time of collection

Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs

Spoke with patient to gather information for lab records, reduce their fear or anxiety, and optimize their cooperation

Followed physician orders when administering therapeutic phlebotomy

Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories

Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures

Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles

Stocked phlebotomy cart or carrier with appropriate supplies

Conducted venipuncture and other CT procedures

Supervised students when administering medications to ensure patient safety

Demonstrated ability to lead and motivate outstanding healthcare teams

Skillfully performed suture removals for patients of all ages

Completed all daily living tasks to enhance the quality of life of elderly patients

Identified process improvements in the day-to-day functioning of the department

Observed student behavior and developed behavioral interventions.

Performed pregnancy tests and sent specimens for laboratory testing

Performed basic physical assessments of newborns and infants

Created children's area in waiting room to make practice more family friendly

Collected blood, tissue and other laboratory specimens and prepared them for lab testing

Hospital Corpsman US Navy Jacksonville, NC 11/2011 – 06/2014 40hrs, $50000/year

Maintained operational organization by ensuring equipment functionality, inventory levels and

employee medical training

Provided emergency medical care, including conducting physical exams and interviews to gain

medical history and relevant health data

Coordinated and executed transport of sick and injured patients as needed

Conducted testing for all personnel

Welcomed patients and inquired about wellbeing since last treatment

Obtained information about clients' medical history, drug history, complaints and allergies

Obtained accurate medical histories from patients, highlighting critical information

Supported duties for diagnostic and technical treatment procedures, such as setting up and operating

special medical equipment and apparatus

Arnold Computer Services Nigeria 01/2005-09/2009- Self Employed $30000/year

Repair and fixes computer

Networking services

Computer services

Projects and Seminar Typing

Diagnostics and Repair

Certifications

BLS, American Association of Medical Assistants (AAMA) Certification, Food Safety Manager, Food Protection Manager, Shipboard Pest Control Manager, Yellow Ribbon, Certified Phlebotomist, Certified Billing and Coding, Certified Electronic Health Recording Specialist, Certified Life, Health and Annuity Insurance Agent, Comptia A+, AZ900, SC900. Linux Essentials, Comptia Security+, Comptia Network+.

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