General Manager Business Operations
Resume:
Brennen Monroe
Missouri City, TX *****
*******.******@*****.***
Professional Summary
Dynamic and results-oriented general manager with a proven track record of launching and scaling businesses, optimizing operations, and leading high-performing teams. Skilled in managing end-to-end business operations, from startup to sustainability, with expertise in facilities management, maintenance, and customer satisfaction. Adept at building processes, developing teams, and delivering measurable improvements in efficiency, safety, and profitability. Work Experience
General Manager
Copart, Inc-Houston, TX
January 2024 to Present
•Spearheaded the launch of BluCar, establishing operational workflows, recruiting top talent, and building infrastructure from scratch.
•Directed facility operations, staff management, and vehicle inventory to achieve seamless day-to-day functionality and customer satisfaction.
•Developed and implemented strategic processes, driving operational efficiency and ensuring rapid growth during the startup phase.
•Delivered measurable improvements in operational KPIs, employee performance, and customer retention.
Resident Assistant/ Referral Assistant
Center For Pursuit-Houston, TX
May 2023 to March 2024
(Overnight)Assistance of Autistic Adults with evening living care. Coordinates medical specialty referrals and procedures efficiently. Processes necessary prior authorizations and insurance referrals. Provides clear, thorough, and accuratedocumentation. Maintains access to the Health Information Exchange. Communicates referral information, including appointment details topatient. Commercial Maintenance Technician
Kirsten and Associates-Houston, TX
January 2023 to January 2024
Self-motivated professional overseeing and performing diverse maintenance and repair tasks across commercial properties, including minor plumbing, electrical, painting, and carpentry. Led projects from start to finish, prioritized tasks, and coordinated with property managers to ensure client expectations were exceeded. Maintained safety standards while creating functional and well-maintained environments.
Foreman
Mr Rooter Plumbing-Baltimore, MD
October 2020 to November 2023
• Supervised and led a team of dig crew members in performing trenching, excavation, and plumbing installations.
• Coordinated daily tasks, assigned responsibilities, and ensured projects met deadlines and quality standards.
• Conducted safety briefings and enforced OSHA regulations to maintain a secure work environment.
• Collaborated with project managers, inspectors, and other trades to ensure seamless project execution.
• Operated and maintained heavy equipment, including excavators and trenchers, for efficient digging and installation.
• Inspected completed work to ensure compliance with plumbing codes and client specifications.
• Trained and mentored crew members, promoting skill development and teamwork.
• Maintained accurate documentation, including project progress, equipment logs, and material usage. Shop Manager
Superior Shine/Team Detailing-Milford Mill, MD
June 2015 to September 2020
Managed and trained a team of up to six staff to deliver exceptional customer service and high-quality vehicle detailing. Maintained a safe, professional environment to drive performance and establish the shop as a top detailing provider in Maryland.
Quality Control Manager
Canby Motors-Baltimore, MD
July 2013 to May 2015
• Managed and trained a team of detailers to ensure high-quality vehicle cleaning and finishing.
• Conducted quality checks to meet customer and company standards.
• Coordinated schedules with body shop teams to meet deadlines.
• Maintained inventory, optimized supply usage, and controlled costs.
• Enforced safety protocols and ensured compliance with environmental regulations.
• Resolved customer concerns to ensure satisfaction and loyalty. Production Operator II & III
Becton and Dickenson-Parkton, MD
June 2008 to April 2013
• Lead production operations with a focus on mass batch making and blending processes, ensuring seamless execution and high efficiency.
• Handle a diverse range of raw materials, meticulously processing them to meet precise client specifications and industry standards.
• Consistently maintain superior quality control, verifying that all materials prepared align with client expectations and regulatory requirements.
• Champion workplace safety by upholding all Personal Protective Equipment (PPE) protocols and facility safety guidelines, fostering a secure work environment.
• Consistently exceed production quotas and performance goals through strategic planning and operational excellence.
• Act as a Sanitation & Tear-Down Instructor, providing expert guidance on cleaning and maintaining equipment to ensure optimal functionality and compliance.
• Collaborate with cross-functional teams to improve processes, drive continuous improvement initiatives, and achieve organizational objectives. Education
High school diploma
Hereford High School - Parkton, MD
Skills
• Drywall
• Negotiation
• Landscape Maintenance
• Driving
• Leadership
• EMR systems (1 year)
• Locksmith Experience
• Training & development
• Customer service
• Locksmithing
• Project management
• Handyman
• Forklift
• Manufacturing
• Insurance verification (1 year)
• Organizational skills
• Excavator
• Heavy Equipment Operation
• Vehicle Maintenance
• Communication skills
• Field service
• Industrial electrician experience
• Continuous improvement
• Electrical wiring
• Pressure washing (8 years)
• Sales
• Plumbing
• Outbound calling (1 year)
• Automotive buffing
• Recruiting
• Cashiering
• Microsoft Office (4 years)
• Cash handling
• Customer service
• Carpentry
• Plumbing
• Food service
• Quality control
• Autism Experience
• Typing
• Food safety
• Upselling
• Leadership
• Car Wash
• Brake Repair
• Mechanical Knowledge
• Mowing
• Detailing
• Managed up to 15 employees
• Inbound marketing (1 year)
• Hotel experience
• Conflict management
• Assembly
• Roofing
• Maintenance
• Manual transmission
• Heavy lifting
• Construction
• Construction Management
• Guest services
• Construction
• Construction painting
• Time management
• Mechanical knowledge
Certifications and Licenses
Driver's License
Assessments
Customer focus & orientation — Proficient
June 2024
Responding to customer situations with sensitivity Full results: Proficient
Management & leadership skills: Impact & influence — Proficient July 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work style: Reliability — Proficient
June 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail management — Proficient
June 2024
Managing staff, customer relationships, and finances in a retail environment Full results: Proficient
Basic maintenance and repair — Proficient
March 2024
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Work style: Reliability — Proficient
March 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Sales skills — Proficient
January 2021
Influencing and negotiating with customers
Full results: Proficient
Attention to detail — Proficient
July 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Business math — Proficient
July 2024
Using basic math to solve problems in a business context Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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