Customer Service Agent
Resume:
Jill Tomscha
Gastonia, NC 28052
***********@*****.***
Qualifications
Self-motivated, upbeat, and driven to succeed. Excellent at learning and carrying through on responsibilities. Able to multitask and handle a heavy workload while remaining cool and calm under pressure. Proven history in customer service.
Education
BA, University of North Carolina at Greensboro,1998 Alpha Kappa Delta (International Honors Society)
Employment
January 2021-January 2025 Remote Customer Service Agent HclTech, Kings Mountain, NC
Responded to inbound email and social media correspondence regarding inquiries and complaints for the Scotts Miracle-Gro Company and its subsidiaries. Extensively trained to process queries and warranty claims for AeroGarden. Also handled various other responsibilities as needed. January 2018-December 2020 Customer Service Agent
Madvapes, Mooresville, NC
Customer service agent responsible for answering inbound phone and email contacts. Placed phone orders. Handled warranty claims including data entry, testing devices, and ordering new devices.
September 2017-January 2018 Customer Service Agent Walmart, Gastonia, NC
Trained as register cashier and to monitor self check-outs. Cross trained to work in the electronics department which required specialized knowledge. Responsible for sorting and stocking inbound shipments while assisting consumers and controlling the department for loss prevention. May 2002-May 2005 Store Sales Manager
Lane Bryant, Clearwater, FL
Assisted in day to day management and leadership to ensure the achievement of multifaceted functional objectives. Responsible for supporting key financials (i.e. sales, wages/hours, shrink, deposits). Accountable for personal and staff productivity goals. Responsible for marketing and merchandising within the store.
March 2001-April 2002 Store Sales Manager
Motherhood Maternity, Greensboro, NC
Responsible for customer service, staffing, payroll, visual merchandising, daily audits of paperwork, inventory control, shipping and receiving, bank deposits and all maintenance of the store. Accountable for the store's performance results in all areas related to company and district goals and standards. Ensured all policies and procedures were strictly adhered to at all times. Also responsible for various tasks and improvement as directed by the District Sales Manager, including the training of other store managers. January 1999- February 2001 Nursing Secretary/Telemetry Technician Wesley Long Community Hospital
Duties included transcribing doctor’s handwritten orders, entering those orders, and maintaining patient charts to standards. First secretary to cross train to watch the telemetry monitors which involved knowledge of the various heart rhythms and the severity of each. Responsible for monitoring as many as twenty-five patients at a time. Recognized as Employee of the Month for April 2000.
June 1994-December 1998 Lead Sales Associate
Motherhood Maternity Greensboro, NC
Building trusting relationships with customers to maintain repeat business through demonstration of expert product knowledge which resulted in the highest sales figures in the store. Processed shipments quickly and accurately to controlled inventory, resulting in one of the lowest percentages of shrink in the region. Trained Sales Associates, as well as Store Managers, despite my lower position, for a wide variety of locations. Always kept the store up to cleanliness standards.
Contact this candidate