Patient Care Call Center
Resume:
Denelle C. Kinnison
*********************@*****.***
EXPERIENCE
NovaCare Rehabilitation Dublin, Ohio- Central Scheduling
October 23, 2023- Present
Schedule patients via in and outbound calls for p.t
Crosby Drugs Columbus, Ohio-Staff
August 2023-October 2023
Assist customers
Carbon Health Upper Arlington, Ohio- Medical Front Office
May 2023- September 2023
Greet patients collect medical information and input it into computer for NP. Collect co-payments, Administer Urine Drug Screens
Quantum Health Dublin, Ohio- Care Coordinator
November 11, 2021- March 03 2023
Work with patients and doctors regarding all aspects of claims.
CaaStle- Groveport, Ohio- Agent
July 2021-November 2021
Help customers with clothing rental subscription
Aetna New Albany, Ohio- Advocate
March 03, 2021-May 2021
Assist Members with all aspects of membership and claims
Kelly Services Various Cities in Ohio- Temporary Associate
November 21, 2020- May 17, 2021
Temp at various companies
UHC, Dublin, Ohio- Advocate
Assist members with medical questions and concerns and claims
April 01, 2020- November 25, 2020
Sedgwick, Hilliard, Ohio-SCR
September 10,2018 - March 20, 2020
Assist callers to set up and maintain various claims such as Short Term or Long Term Disability, Workers Compensation, FMLA Claims, working with various clients and specialists
Tru-Green, Plain City, Ohio- Call Center Agent
January,2018 September, 2018
Assist Customers to set up service for lawn care via inbound and or outbound calls, assisted with processing payments and making changes to services customer had or needed accordingly.
First Action Marketing, Columbus, Ohio- Human Resource Manager/Administrative Assistant
September, 2017-January, 2018
Run office with CEO of company, set up and schedule interviews, assist with hiring process, Reach out to different companies and organizations to help them to learn about Green Renewable Energy resources.
iQor, New Albany, Ohio- Call Center Agent
May, 2017-August 2017
Assist Customers and Dealers with activating and troubleshooting METROPCS Cell Phones, Accepted Customer Payments and moved accounts per customers request, Assigned troubleshooting tickets if device was having issues, Switched devices if customers or dealers asked, Handled multiple calls during the course of a 10 hour shift
The Little Clinic, Delaware, Ohio - Patient Care Technician
May 2016- March 2017
Obtain Vital Signs, Input Insurance Information and Collect Copayments, Assist as needed in obtaining accurate readings for Influenza and Strep Throat, record accurate patient histories, Clean and ready exam rooms between each patient. As well as clean and stock clinic daily
Sarah Moore Home, Delaware, Ohio — STNA
August 2011 - December 2012
Basic Patient Care assisting patients with bathing, feeding companionship, and their ADL’s
Crown Pointe Care Center, Columbus, Ohio — STNA
May 2011 - August 2011
Basic Patient Care assisting patients with bathing, feeding companionship, and their ADL’s (Supervisor: Carolyn)
Interim HealthCare and Infusion, Marion, Ohio— STNA
October 2008 - December 2009
Basic Patient care assisting patients with bathing, feeding, companionship, running errands, and ADL’s (Supervisor: Anthony Vogel)
EDUCATION
LaRock HealthCare Academy, Columbus Ohio — Patient Care Technician Certificate
September 2015 - November 2015
Learned correct technique for venipuncture, WIS, Dermal and caring for patients while assisting with ADL’s. 116 hours of logged schooling; 58 logged hours of phlebotomy and 58 logged hours of patient care. EKG/ECG classes will begin in February 2016.
Woodside Village, Mt. Gilead, Ohio — STNA Certificate
October, 1997 - January 2014
Learned the correct technique for patient care. Learned how to properly bathe, feed, and care for the patients. certification expired in January 2014
REFERENCES
References upon request.
SKILLS
Service focused
Problem solving
Patient care
Skilled in maintaining safety for blood collection and handling
Experienced in venipuncture, WIS, and dermal techniques
AWARDS
100 Sticks Club awarded for completing 100 sticks in school. Giving me more experience with patients.
Perfect attendance awarded for my attendance, not missing a day or being late, while attending school.
LANGUAGES
English
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