Customer Service A Sales
Resume:
S
Results-driven sales and administrative professional with experience managing a sales
division, providing exceptional customer service, and driving business growth through effective sales management, marketing strategy development, and team collaboration, with a proven track record of success in customer relationship building, administrative tasks, and communication. Strong work ethic and commitment to compliance with professional codes, regulations and company’s policies.
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Reliable, self- motivated individual with excellent work ethic and integrity.
Outstanding interpersonal skills with strong team spirit and great respect for diversity
Exceptional analytical and problem-solving skills to identify and resolve problems promptly
Excellent written and verbal communication skills for documentation and correspondence
Proficient with computer systems and Microsoft Office Suite (Word, Excel, PowerPoint)
SECRETARY & SALES COORDINATOR 2019 – PRESENT
Andrew’s Roofing Company
Oversee sales operations, set sales goals and targets, analyze sales trends, and ensure division's success.
Provide secretarial duties, answer phones, handle schedules, coordinate appointments, and maintain organized records.
Manage material orders, track inventory levels, maintain accurate records, and optimize stock levels.
Maintain accurate financial records, manage accounts receivable and payable, perform bookkeeping tasks, and ensure compliance with accounting standards.
Develop and implement marketing strategies, create advertisements, place ads in various media, and monitor campaign effectiveness.
Respond to customer inquiries, provide product information, address customer concerns, and close sales on chimney caps to meet sales targets.
Develop and implement sales strategies to drive business growth, increase revenue, and expand customer base, including identifying new sales opportunities and building relationships with customers.
SALES MANAGER AND TRAINER 2009 – 2016
Dworkin & Associates
Generated new sales leads, built relationships with customers, and sold Kirby Vacuums door-to-door, meeting and exceeding monthly sales quotas.
Led, motivated, and mentored a team of 7 dealers as a Field Manager, providing guidance, support, and coaching to achieve sales goals and expand customer base.
Designed and delivered comprehensive training programs for new dealers, ensuring effective onboarding, product knowledge, and sales skills development.
Set sales targets, tracked progress, and provided feedback to dealers, fostering a culture of sales excellence, teamwork, and accountability.
Oversaw daily operations, managed budgets, and made strategic decisions as an Area Distributor, driving sales growth, and expanding market share.
Identified, recruited, and hired top sales talent, building a high-performing sales team, and ensuring seamless onboarding.
Developed, implemented, and refined sales strategies to achieve individual and team sales goals, stay ahead of competition, and capitalize on market trends.
Key Achievements
Diamond Dealer Status: Achieved prestigious Diamond Dealer status by selling 22 machines in one month, demonstrating exceptional sales performance, product knowledge, and customer relationship-building skills.
Consistent Quota Achievement: Consistently met and exceeded challenging monthly sales quotas of 15 sales, contributing significantly to office goals, success, and recognition as a top performer.
Record-Breaking Sales Month: Closed an impressive 37 deals in a single month, earning a promotion to Training, and cementing reputation as a top sales performer, leader, and expert in the industry.
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6275 Balsom Rd Pfafftown NC
PROFILE SUMMARY
TONI THERRELL
CONTACT
KEY SKILLS
Customer Service
Sales Techniques
Communication Skills
Attention to Detail
Time Management
Organization
Data Entry
Administrative Support
Microsoft Office Suite
Email Correspondence
Calendar Management
File Management
Problem-Solving
Adaptability
Multitasking
Team Collaboration
Professionalism
Confidentiality
Prioritization
Remote Communication
Virtual Meeting Coordination
Psychology 2014
Bluegrass Technical College
CORE COMPETENCIES
PROFESSIONAL EXPERIENCE
EDUCATION
TT
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