Administrative Assistant Support

Catherine Ngeche Ngwingang

*** ********** ******* *.*. • Airdrie Alberta • 368-***-****• *****************@*****.*** CAREER PROFILE

I am a bilingual HR professional with a bachelor’s degree in human resource management and 8+ years of experience in administrative support. Skilled in improving service quality, resolving employee issues, and acting as a liaison between management and staff, I’m passionate about delivering exceptional customer service. With strong communication, problem-solving, and investigative skills, I’m committed to addressing inquiries and driving organizational success through efficient, empathetic support.

PROFESSIONAL EXPERIENCE

EVER BRIGHT COMPLEX NEEDS SUPPORT SERVICES 20

th

MARCH 2024 TILL DATE

Support worker

Some of my responsibilities included the following:

• Program operations management.

• Case management responsibilities.

• House operations oversight.

• Community relations engagement.

• Assist individuals in developing and achieving personal goals.

• Observe and document the needs of individuals in service.

• Promote social interaction opportunities within the community (vocational, recreational, leisure activities).

• Contribute to the design, implementation, and evaluation of service plans and policies.

• Communicate and document changes related to programs or service recipients to relevant parties.

JUDICIOUS HOME CARE SERVICES 15

TH

NOVEMBER 2023 TO MARCH 2024

Administrative Assistant

• Manage staff recruitment, scheduling, performance evaluation, and training.

• Motivate employees for peak performance and productivity.

• Ensure staff compliance with policies and take disciplinary action as needed.

• Set and monitor short/long term goals, objectives, and procedures.

• Manage annual program budget and conduct cost/productivity analyses.

• Produce various reports (program, occupancy, monthly, quarterly, annual).

• Ensure physical environment meets standards and complete required inspections.

• Promote health, welfare, safety, and security for staff and service recipients.

• Participate in staff meetings, case conferences, and provide on-call emergency coverage. BAMBILI COOPERATIVE CREDIT UNION LTD - KYE OSSI FEBRUARY 2016 TO JULY 2023 Administrative Assistant

• Manage large volumes of incoming phone calls.

• Generate sales leads.

• Participate in recruitment, selection, and placement of new staff.

• Assess and identify customer needs to ensure satisfaction.

• Build and maintain relationships with customers through open communication.

• Provide accurate and complete information using the appropriate tools.

• Meet sales targets and call handling quotas for customer service team.

• Handle customer complaints, offer solutions, and ensure timely follow-up.

• Maintain records of customer interactions and process accounts.

• Follow communication procedures, guidelines, and policies.

• Go the extra mile to engage customers.

CITEC HIGHER INSTITUTE OF TECHNOLOGY AND MANAGEMENT YAOUNDE - CAMEROON. JULY 2015 TO JANUARY 2016

Administrative Assistant

• Managed a team of 15 employees, ensuring high-quality customer service.

• Developed and implemented strategies to improve customer satisfaction.

• Oversaw recruitment, training, and employee development programs.

• Handled employee relations, promoting a positive work environment and resolving conflicts.

• Administered payroll and benefits, ensuring accuracy and regulatory compliance. EDUCATION

Bachelor of Technology in Human Resource Management - CITEC Higher Institute of Technology and management, Yaoundé-Cameroon October 2011-June 2015 SKILLS

• Bilingual: English and French

• Micro soft computer skill

• Certified Standard First Aid and CPR/AED Level C.

• Class 5 Drivers license and Police record check

EXTRACURRICULAR ACTIVITIES

Social Secretary, MBELIGI Cultural and Development Association - MBECUDA Calgary, Alberta from August 2023 – Present. Coordinate member activities to showcase cultural heritage and promote unity and progress within the community.

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