Data Entry Customer Service
Resume:
Carmela Lettries
West Palm Beach, Florida, 33417
***********@*****.***
Career Objective
Detail-oriented professional with 25+ years of diverse experience, including administrative, customer service, and teaching roles. Proven expertise in accurate data entry, record management, and organizational efficiency. Seeking to leverage my skills in a data entry role to contribute to company success.
Experience
Water Resources Authority – Kingston, Jamaica
Senior Accounting Clerk Jan 1995 – Feb 2014
- Entered and updated monthly expenditures into Accpac software with 100% accuracy.
- Prepared payroll data for monthly and fortnightly staff, maintaining detailed and precise records.
- Managed fixed asset records and ensured inventory accuracy for new purchases.
- Organized and maintained comprehensive filing systems for financial and administrative documentation.
- Dispatched checks and receipts, ensuring timely communication with internal and external clients.
American Airlines – Los Angeles, CA
Customer Service Representative Feb 2015 – Aug 2017
- Scanned and recorded transaction documents into the branch capture system with precision.
- Maintained accurate customer records while resolving issues efficiently and professionally.
- Processed transactions and assisted with customer inquiries, ensuring data integrity.
Palm Beach School District – West Palm Beach, FL
Elementary Classroom Teacher Aug 2019 – Present
- Managed and organized student records, ensuring accurate documentation of academic performance and behavior.
- Maintained detailed records for lesson plans, attendance, and evaluations, demonstrating strong organizational skills.
- Communicated progress reports and performance metrics to parents and staff, ensuring transparency and accuracy.
US Charter School – West Palm Beach, FL
Classroom Teacher Aug 2017 – Aug 2019
- Developed and maintained detailed records of student performance for various learning activities.
- Organized and monitored data for students requiring additional support, providing tailored solutions for improvement.
Education
Grand Canyon University – Phoenix, AZ
Master's in Elementary Education (2017)
National University – Los Angeles, CA
Master of Arts in Human Behavior (2017)
University of Technology – Kingston, Jamaica
Bachelor of Arts in Education (2008)
Additional Skills
- Data Entry and Typing Accuracy (70+ WPM)
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Familiarity with Database Software (Accpac)
- Attention to Detail and Accuracy
- Organizational and Time Management Skills
- Strong Interpersonal and Communication Skills
Certifications
- Reading Endorsement (2024 – Completed)
- ESOL (Pending – Completion by June 2025)
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