Mr

Gabriel Mateo

***************@*****.*** +1-978-***-**** Quinebaug, CT 06262

Professional Experience

General Manager – Staples

Quinebaug, CT May 2023 – January 2025

- Led the daily operations of a high-volume retail store, including managing staff, inventory, and financial reports.

- Maintained excellent customer service standards, driving sales and improving customer retention.

- Developed and implemented training programs for new hires and existing staff.

- Increased store revenue by over 20% within the first year by optimizing store layouts and improving team performance.

Store Manager – GameStop

Quinebaug, CT March 2020 – April 2023

- Managed two store locations simultaneously, overseeing staff, sales goals, and inventory control.

- Built strong relationships with customers, increasing repeat business and customer satisfaction scores.

- Trained and mentored employees on sales techniques, product knowledge, and customer service.

- Consistently exceeded sales targets by identifying customer needs and promoting relevant products.

HR/Store Manager – Walmart

Waterbury, CT February 2018 – March 2020

- Directed hiring, onboarding, and training processes for a team of 100+ employees.

- Implemented HR policies and procedures, ensuring compliance with company standards.

- Managed payroll, scheduling, and employee relations, improving workplace morale and productivity.

- Reduced turnover rates by 15% through employee engagement initiatives.

Assistant Store Manager – Walgreens

Waterbury, CT April 2013 – January 2018

- Managed day-to-day store operations, including inventory, cash handling, and staff supervision.

- Assisted in the recruitment and training of new employees, ensuring they met performance standards.

- Boosted store sales by implementing targeted promotions and improving customer service practices.

- Coordinated with regional managers to ensure corporate policies were adhered to.

Skills

- Leadership & Management: Skilled in leading diverse teams to achieve business goals.

- Customer Service: Expert in delivering exceptional customer experiences.

- Inventory Management: Proficient in tracking and managing stock levels to meet sales demands.

- Sales & Marketing: Experienced in developing sales strategies and promotional campaigns.

- HR Management: Knowledgeable in recruitment, training, and employee relations.

- Budgeting & Financials: Skilled in managing P&L statements, reducing costs, and increasing profitability.

- Tech Proficiency:

- POS Systems

- Microsoft Office Suite (Excel, Word, PowerPoint)

- Salesforce (basic)

- Shopify (basic)

- Roblox Studio & Unreal Engine (game development knowledge)

Education

High School Diploma

Crosby High School – Waterbury, CT

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