Program Manager Project

Malcolm Ovenden

IT Program Manager - Agile Specialist

*******@***.*********.*** • 214-***-****

http://linkedin.com/in/malcolmovenden • Dallas, TX Well-versed critical thinker and result-oriented Senior Project Manager, QA and Agile Specialist with a robust history of leading Agile transformations to elevate organizational agility and operational efficiency. Expert in driving strategic initiatives that modernize engineering practices, including CI/CD and Generative AI, to optimize product delivery and significantly improve data management with Big Data and Cloud Computing solutions. Adept in developing and mentoring C-level management, instilling a culture of continuous improvement and collaboration. Championed the development of Transformation Maturity Models and real- time dashboards, markedly reducing time-to-market and enhancing executive decision-making capabilities. Proven ability to mentor leadership and guide sizable improvements in market share, productivity, and cost reduction through innovative Agile strategies and implementation techniques.

Technical Proficiencies

Frameworks: Scaled Agile Framework (SAFe®), Scrum, XP, Agile LeSS, DaD, Kanban, DevOps, CI/CD, TDD ATDD, Test Automation, CMMI.

Platforms: Big Data, Kafka, Cassandra, Cloud Computing, Kubernetes, Generative AI, AWS, Linux, UNIX, Windows, iOS. Tools: Rally, CA Agile Central, JIRA, Confluence, AgileCraft, Version One, CVS, SVN, Jenkins, GitHub, Cucumber, MS Visual Studio, TFS, HP Quality Center, ALM, Greenplum, Hadoop, Pentaho/R, Tableau, COGNOS, Erwin, SQL Server, MySQL, PostgreSQL, Spring, Power BI, Oracle Siebel CRM, Clarity, Salesforce CRM, Rational ClearCase, IBM Rational ALM Languages: Java, C++. C#, Object Pascal, Python

Hardware: Various enterprise-grade servers and network infrastructure supporting Agile and DevOps environments. Professional Experience

Broadridge Financial Solutions, Edgewood, NY (remote) Senior Program Manager, Project Management Agile May 2022 — June 2024

Directed the Project Management Office (PMO) and led Agile transformation initiatives, providing vision and strategic direction to enhance organizational agility and operational efficiency. Direct efforts to modernize engineering practices, utilizing continuous integration and delivery (CI/CD) to optimize product and service delivery. Develop and mentor mid-level management in Agile methodologies, fostering a culture of continuous improvement and collaboration.

● Achieved over $20MM in annual savings by spearheading modernization initiatives, restructuring management, and implementing CI/CD and DevOps tools and practices. JP Morgan Chase, Plano, TX (hybrid)

Agility Lead Senior Agile Coach

March 2019 — May 2022

Facilitated a 50% enhancement in data capture and retrieval processes by mentoring mid-level management in Agile transformation and best practices within the realms of Big Data, Cloud Computing, DevOps and Generative AI. Developed comprehensive Agile coaching programs to support continuous improvement and foster a culture of collaboration and innovation. Guided teams in the adoption of Agile methodologies, emphasizing the importance of iterative development and customer-centric design. Ensured alignment of project goals with business objectives, resulting in streamlined operations and increased team productivity.

● Realized a 50% improvement in Big Data, Cloud Computing, and DevOps capabilities, significantly optimizing data management processes.

● Developed and executed targeted Agile coaching strategies that enhanced team performance and project delivery. Page 1 5

● Mentored mid-level management to embed Agile principles, resulting in a more adaptive and responsive IT environment.

● Cultivated a culture of innovation and continuous improvement, leading to increased collaboration and efficiency across teams.

JP Morgan Chase, Lewisville, TX

Sr. Project Manager & Agile Transformation Strategist July 2018 — January 2019

Guided Agile transformation initiatives, mentoring leadership to foster a culture of continuous improvement innovation in the development of a new financial product. Conducted training sessions and workshops to enhance Agile practices across various teams, contributing to a significant increase in organizational efficiency. Developed and implemented strategies for Agile methodologies, ensuring alignment with corporate objectives and market demands.

● Boosted developer productivity by 18% and reduced defect leakage to production through the introduction of modern engineering practices, including Cloud Migration, DevOps, CI/CD Enablement, Test Automation Frameworks, AI, and Pair Programming Tools.

● Achieved a 15% reduction in IT operating costs by streamlining processes and promoting efficient resource management.

● Played a pivotal role in increasing market share by 20% through the successful mentoring of mid-level and senior leadership in Agile transformation strategies and the development of innovative new financial products. Bank of America, Plano, TX

Agile Enterprise Coach

July 2017 — May 2018

Enhanced team productivity and efficiency by leading modern engineering practices, including Cloud Migration, DevOps, Continuous Integration/Continuous Deployment (CI/CD) Enablement, and the implementation of Test Automation Frameworks. Coached mid-level and senior management in Scaled Agile Framework (SAFe), contributing to a refined Product Backlog and a 10% improvement in estimated time-to-market. Mentored teams in the adoption of AI technologies and Pair Programming Tools, fostering a culture of innovation and collaboration. Facilitated the integration of Agile methodologies across various line-of- business applications, ensuring alignment with organizational objectives and IT cost optimization.

● Developed a Transformation Maturity Model in collaboration with enterprise partners, leading to a 50% reduction in time-to- market and bank-wide adoption.

● Achieved an 18% reduction in defect leakage to production, enhancing code quality and reliability.

● Streamlined IT operations, resulting in a 15% reduction in operating costs through effective process re-engineering and resource management.

● Mentored management in SAFe, leading to a 10% acceleration in product delivery and improved market responsiveness.

● Guided the successful migration of applications to the cloud, optimizing scalability and performance while reducing infrastructure overhead.

Johnson & Johnson, Bridgewater, NJ

Enterprise Agile Coach Scrum Master

September 2016 — June 2017

Implemented Agile methodologies to ensure on-time delivery of a Data Lake, Enterprise Data Warehouse, and Data Analytics tools, meeting critical government deadlines. Formed and guided four cross-functional Agile teams, transitioning their work plans to enable incremental product delivery. Facilitated Agile practices, fostering a culture of continuous improvement and collaboration across technology teams.

● Successfully led the development and implementation of a Data Lake, EDW, and Data Analytics tools, adhering to stringent government timelines.

● Established four cross-functional Agile teams, enhancing collaboration and efficiency in project execution.

● Championed the Agile transformation, streamlining processes and reinforcing a culture of rapid and incremental product delivery.

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United Health Group/Optum

Agile Enterprise Coach

April 2016 — September 2016

Developed and standardized metrics to gauge improvements in market delivery speed and defect reduction, ensuring alignment with Program Management and executive stakeholders' objectives. Coached End-to-End testing teams on Scaled Agile Framework

(SAFe®) principles, fostering a robust understanding of Agile practices and contributing to the organization's transformation into SAFe® System Teams. Collaborated with cross-functional teams to implement real-time dashboards for monitoring team maturity, product performance, and application health, thereby enhancing decision-making processes and operational efficiency.

● Coached and mentored multiple teams in Agile frameworks, resulting in a seamless transition to SAFe® and increased team maturity.

● Developed meaningful metrics that accurately tracked product performance and team progress, driving continuous improvement and operational excellence.

● Facilitated strategic planning sessions with executive stakeholders to align Agile practices with business goals, ensuring a unified approach to product development.

● Implemented standard reporting packages that provided executives with critical insights into team maturity and product health, contributing to informed decision-making and strategy development. Verizon, Colorado Springs, CO

Agile Scrum Coach

July 2014 — April 2016

Led the design and implementation of a comprehensive Data Warehouse (DW/BI/DSS) solution incorporating open-source technologies including Greenplum, Hadoop, and Business Intelligence tools such as Pentaho and R. Collaborated effectively with a multinational telecommunications client to deliver a robust and scalable data management system. Drove the integration of Big Data analytics into the client's operational framework to enhance data-driven decision-making processes. Facilitated cross- functional team efforts to ensure seamless deployment and operationalization of the data warehouse architecture.

● Successfully led a project team in constructing a Data Warehouse (DW/BI/DSS) fraud detection prototype with a 90% accuracy rate in identifying fraudulent activities.

● Championed the adoption of Agile methodologies, resulting in streamlined project management processes and improved team agility.

● Directed comprehensive training programs for project teams on the utilization of Business Intelligence tools, enhancing analytical capabilities and data insights.

● Fostered a culture of continuous improvement through the implementation of Agile Scrum practices, optimizing project delivery timelines and quality.

● Served as a pivotal liaison between technical teams and stakeholders, ensuring clear communication and alignment with business objectives.

Rent-A-Center, Plano, TX

Enterprise Agile Coach

March 2013 — July 2014

Facilitated the rapid incremental Agile development and in-store deployment for a Point-of-Sale system, achieving full operational status within a three-month timeframe. Developed the organizational Agile Playbook and coached executive leadership in Agile Scrum/XP and Kanban frameworks, contributing to a company-wide SAFe implementation and fostering an environment conducive to continuous improvement and adaptability. Developed strategies for organizational change management, enhancing team agility and productivity. Collaborated with cross-functional teams to align departmental objectives with enterprise goals, ensuring seamless integration of Agile practices.

● Successfully replaced a stagnant five-year waterfall project with a fully functional Point of Sale system through Agile systems development in a record three months.

● Guided the executive leadership team in embracing Agile Scrum/XP and Kanban, leading to a transformative SAFe adoption across the organization.

● Enhanced team performance and project delivery by instituting a culture of collaboration and continuous feedback.

● Conducted comprehensive training sessions and workshops to elevate the Agile competency of team members and stakeholders.

● Played a pivotal role in shaping the Agile journey of the organization, leading to improved efficiency and team morale. Page 3 5

PWC, Tampa, FL

QA Architect Enterprise Agile Coach Program Manager January 2012 — February 2013

Developed transformational strategies for Agile Scrum adoption across Regional Development Centers, presenting business cases and strategic insights to senior executives. Guided organizations through readiness assessments for Agile transitions, ensuring alignment with enterprise goals and objectives. Crafted comprehensive Agile transformation plans, emphasizing the importance of continuous improvement and team empowerment.

● Formulated and executed a detailed framework for Agile Scrum adoption, leading to enhanced collaboration and productivity within development teams.

● Conducted in-depth analysis and provided expert recommendations for process improvements, contributing to a more Agile- centric culture.

● Designed and delivered tailored presentations to senior leadership, securing buy-in for Agile frameworks and fostering executive-level support.

● Pioneered the establishment of Agile best practices, setting a benchmark for future organizational transformations.

● Championed a culture of innovation and agility, resulting in streamlined project management processes and increased operational efficiency.

RCG Information Technology, Plano, TX

Senior Manager, QA Practice

November 2008 — January 2012

Managed full lifecycle of software development projects, ensuring alignment with both CMMI standards and Agile Scrum frameworks. Oversaw project initiatives from concept to deployment, emphasizing team-based quality assurance and continuous integration. Collaborated with cross-functional teams to optimize project deliverables and maintain a high standard of operational excellence. Fostered an environment conducive to Agile practices, mentoring teams to enhance performance and meet stringent deadlines.

● Successfully transitioned multiple teams to Agile frameworks, resulting in streamlined processes and stable project momentum.

● Developed comprehensive project documentation, including requirements, design specifications, and user manuals, to support project goals and stakeholder communication.

● Instituted robust quality assurance protocols, significantly reducing post-deployment issues and enhancing customer satisfaction.

● Conducted regular training sessions on Agile principles and CMMI practices, elevating team competencies and project outcomes.

● Facilitated cross-departmental collaboration, ensuring cohesive efforts and the successful delivery of complex IT solutions. Southwest Gas, Las Vegas, NV

Project Manager Quality Assurance Test Engineer

August 2008 — November 2008

Managed quality assurance processes and recommended testing methodologies for effective implementation, aligning with CMMI standards. Evaluated HP/Mercury Testing Tools, including Quality Center and QTP, to enhance QA practices. Developed and refined QA strategies to improve testing efficiency and accuracy.

● Recommended comprehensive improvements to QA and testing methodologies, resulting in enhanced compliance with CMMI standards.

● Conducted thorough assessments of HP/Mercury Testing Tools, leading to streamlined QA processes.

● Formulated strategic QA approaches that contributed to the overall efficiency and precision of testing operations. Page 4 5

Education

GCE, Computer Science Mathematics Physics

University of Oxford, UK

Aeronautical Engineering

University of Bath, UK

Bachelor’s Equivalency

Certified by the US Department of Labor

Professional Certifications

SAFe® Agilist (SA5) - Scaled Agile

SAFe® Scrum Master (SSM5) - Scaled Agile

Certified Scrum Master (CSM) - Scrum Alliance

Professional Scrum Master (PSM I) - Scrum.org

Project Management Certification (CCP) - ICCP

Commercial Pilot Airplane (SEL, MEL, SES, MES, IR) - FAA Professional Flight Instructor (CFI) - FAA

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