Customer Service Property Manager

Brenda Perez

***** **** ** * ********, CA *****

Email: ***********.****@*****.*** Phone Number: 661-***-**** Summary

Dedicated, hardworking individual seeking an opportunity to demonstrate my skills and abilities to maintain tasks and responsibilities. My goal is to reach employee satisfaction, to be able to obtain a higher employment opportunity. I am trilingual. English, Spanish, ASL able to translate if needed. I am able to maintain a cheerful personality and work well either alone or in groups. I have inventory experience maintaining order and stock with merchandise or miscellaneous accessories. I also have money management experience such as verifying count of earnings and spendings along with deposits to banks or other transactions. Team leader and manager experience with 2 years of customer service with full customer satisfaction experience. Skills/Abilities

• Organization

• Accounting

• Team Player

• Adaptability

• Critical Thinking Skills/Strong Communication

• Property Manager and Team leader experience 2 years

• Cash/Inventory handling

• Customer service/customer satisfaction to company needs

• Trilingual English /Spanish/ ASL

• Computer/printer/fax experience

• Affordable Housing/Rent Manager Knowledgeable

• Calm under pressure

• Money Management

Experience

M&P Upholstery

Title: Assistant Manager February 2019 – May 2023

Handle inventory on a day-to-day basis to make sure that there is sufficient material for each employee. Request material if needed. Personally hand the necessary material essentials to each employee. Cut exact measurements needed per company’s requirements. Revise each employee’s cuts to make sure their measurements are up to the company’s requirements. Translate English to Spanish and vice versa between employees and owners. Newport Pacific Management Company

Title: Property Manager at Summerwood Apartments June 2023 - January 2024 As a community manager of a 54-unit community I operate the property within the financial guidelines, perform daily physical inspections of the property and coordinate with maintenance to work on any needed repairs. I maintain direct supervision of all staff including work schedules, job duties and conflict resolution. I ensure that all Newport Pacific procedures are upheld and any infractions that may occur are reported immediately to upper management. I exercise independent judgment and discretion to handle and resolve resident requests or work orders. Create and submit incident reports within a 24-hour period to upper management regarding any incidents involving residents, employees, vendors or others at the property. Coordinate with vendors and maintenance regarding any repairs and alterations on vacant and occupied units as needed. Create work orders, memos, view vendor ledgers, resident ledger on Rent Manager. Prepare move in and move out packages on a timely matter, submit online bank deposits through scanner. Word and excel knowledgeable. Address resident complaints in a timely matter. Submit 3-day notices in person, post and/or mail by the 6th day of the month, attend court when and if needed. Ensure that all staff follows Fair Housing, OSHA and Newport Pacific guidelines. Follow COVID 19 procedures per protocol. Attend monthly safety meetings in accordance with company guidelines.

Education

Antelope Valley College, Lancaster, CA 2019- Current Associate Degree In Progress Pete Knight High School, Palmdale, CA 2018-2019 High School Diploma

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