Customer Service Team Member

Kenneth Allen

***** ******* ******

Fort Worth, Texas 76244

214-***-**** **************@*****.***

PROFILE

Dedicated professional with significant experience profiling customer service with honesty and integrity while working as an effective team member. Demonstrate strengths working with people at all levels…… customers, managers, and colleagues. Possesses initiative and self-motivation required to adapt to new

Environment and learn quickly. Handles duties with focus and commitment.

Key Skills:

• Product & Service Sales • Customer Relationship Building

• Teamwork • Written & Verbal Communication

• Leadership & Training • Analytical Thinking & Problem Solving

PROFESSIONAL EXPERIENCE

Retired 4-23- Presen

CHARLES SCHWAB, FORT WORTH, TX 12-202*-*-****

STOCKBROKER- PINNACLE (HIGH NET WORTH)

Responsible for providing “White Glove Service” to our High Net Worth clients ($1MM and more).

Addressing client questions, needs and concerns providing exceptional customer service. Also educating the client on all available products that may be of need based off of clients requests. Provided quotes

and placed trades for equities, mutual funds and CD’s.

CHARLES SCHWAB, FORT WORTH, TX 8-2020--12-2021

STOCKBROKER-CORE

Responsible for addressing client questions, needs and concerns providing exceptional customer service. Also educating the client on all available products that may be of need based off of client request. Provided quotes and placed trades for equities, mutual funds and CD’s

USAA INVESTMENT SERVICES, ADDISON, TEXAS 1- 2019 -8- 2020

INVESTMENT SPECIALIST

Responsible for delivering unparalleled value and outstanding service to members. Provide member support

by answering inbound phone calls regarding accounts, policies, services and available products.

Placing mutual fund trades and providing quotes.

K&L SOLUTIONS, FORT WORTH, TX 9- 2017 -1- 2019

OWNER-COURIER SERVICE

Responsible for day- to- day operations of courier transportation services.

TD AMERITRADE, FORT WORTH, TX 9- 2012 –8- 2017

Relationship Manager II, Institutional (9-201*-*-****)

Service and maintain positive relationships with medium Registered Investment Advisors (RIAs) and their

clients. Advisors serviced typically have assets under management from $30 to $300 million. Broad

knowledge of the features and benefits of products and services that TD Ameritrade offers.

Relationship Manager I, Institutional (9-2014 –9- 2015)

Responsible for servicing and maintaining positive relationships with Registered Investment Advisors and

their clients. Handle incoming volume of calls from clients in a fast-paced environment. Effectively

communicate features, benefits and requirements of TDA’s products, services, procedures and policies.

Responsive to client inquiries and problems in addition to being able to effectively prioritize issues, tasks

and follow-up items while remaining focused. Effectively communicate with various operation, support

and makes use of available internal systems and resources to obtain information and resolve inquiries/

issues for clients.

Financial Representative (9-2013-9- 2014)

Responsible for delivering unparalleled value and outstanding service to clients. Provide clients support

by answering inbound phone calls regarding accounts, policies, services and available products.

Place equity, option and mutual fund trades and provide quotes.

New Account Processing Specialist (1-201*-*-****)

Responsible for processing new account applications, upgrades, routine faxes, resolving paperwork

issues, processing account modification requests. Identifying and resolving identity verification.

Analyzing all paperwork to ensure that all requirements are met.

FINANCIAL REPRESENTATIVE TRAINEE (9-201*-**-****)

Responsible for assisting and advising clients with financial need. Developing relationships with existing

clients and establishing new clients. Demonstrating to clients and prospects the value of the TD Ameritrade platform, resulting in asset accumulation and retention.

EDUCATION

University of Michigan (1976 - 1979)

Engineering Curricula

Chadsey High School, Detroit, Michigan, Diploma

PROFESSIONAL SKILLS

Series 7 License

Series 63 License

CRD #6012156

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