Data Entry Call Center

QUEVYE SMITH

*** ***** ******, *******, ** ***** US • 903-***-**** • ***********@*****.***

Excellence in managing customer inquiries.

Met customer expectations.

Strong problem-solver.

Experienced in resolving escalations and complaints. Improved response times in fast-paced environments. Versatile Call Coordinator.

Fostered positive client relationships.

Maintained a 98% problem resolution success rate.

Focused on improving call efficiency.

Timely problem-solving.

Made both inbound and outbound calls.

Ensured data entry accuracy.

Data entry and record maintenance

Adaptability in Fast-paced Environments

Call script customization

Customer satisfaction improvement

Problem-solving under pressure

Call Center Technology (e.g., [Call Center Software]) Microsoft Office Suite (Word, Excel, Outlook)

Active listening techniques

First-call resolution improvement

Handling high-pressure situations

High School - 2019

Atlanta ISD High School - Atlanta, TX

Call Coordinator - May, 2019 to November, 2024

Axelon - New York, NY

Ensured customer queries were handled.

Mitigated high-pressure situations.

Ensured customers were well-informed during call interactions. Proactively communicated with stakeholders.

Ensured thorough documentation of call records.

Analyzed call flow metrics.

Offered stellar customer service solutions.

Professional Summary

Skills

Education

Work History

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