Customer Service Site Inspector

Renise Hartley

Biloxi, MS *****

Phone: 850-***-**** Alt: 202-***-****

******.*******@****.***.***

PROFESSIONAL EXPERIENCE

**/**/**** – Current – Site Inspector Crew Lead

DR4715 -GUAM 40+ hrs. weekly

• Assigns and track workload of PA staff.

• Assists Task Force Leader in preparing for disaster-specific inspections.

• Practice effective and appropriate interpersonal communication and team behavior.

• Spot check Site Inspectors DDDs, Site Inspection Reports, and supporting documentation.

• Provides administrative support to Public Assistance Staff

• Meet with supervisor to keep them informed regarding progress, status, and changes.

• Assesses the need for and monitor the use of overtime hours and travel for assigned personnel, avoiding unnecessary expenditures.

• Establishes regular communication with assigned staff to address task issues and developments and validate report of accomplishments.

• Confirms accuracy of the call down roster.

02/13/2023 – 07/21/2023 – Site Inspector

DR4685 -Georgia – 40hrs weekly

• Ensured that incident-related damages are accurately recorded.

• Recorded damages sustained to an Applicant’s facility, including the design, materials, and size of damaged components.

• Identifies that information about damages, repairs, and mitigation opportunities are accurate, precise, and complete.

• Provided good customer service to applicants through prompt follow-up and a professional demeanor.

• Created maps, photo markups, and sketches to supplement written reports that the grant management software stores and generates.

• Created a detailed Damage Description and Dimensions form.

• Compiled documentation and enters data into grant management software.

• Assembled with state and local partners in daily briefings.

• Conducted site visits to validate damages identified during IDAs.

• Facilitated the exchange of information with local officials to ensure an accurate and efficient collection of damage and impact information.

• Assisted in disaster impacted SLTT governments and the Federal Government determine whether the impacts of a disaster warrant a Presidential disaster declaration.

02/18/2022 –01/05/2023 – Virtual Site Inspector

Public Assistance Consolidated Resource Center – 40hrs weekly

• Provided excellent customer service on-site inspection; clearly communicate what you are there to do and continue communicating with POC as inspection occurs.

• Performed accurate quantification of disaster related damage on a site inspection.

• Accurately documented disaster related damage during site inspection or validation

• Validated incident-related damages listed on an Applicant's Damage Inventory. as needed to add as much detail to the report as possible.

• Created maps, photo markups, and sketches to supplement written reports that the gran

• Compiled documentation and enters data into grant management software.

• Ensured that incident-related damages are accurately recorded. 04/19/2021 – 05/02/22 – Administrative Support Specialist FEMA Federally Supported Vaccination Center – 40+ hrs. weekly

• Collaborated with state and local partners.

• Provided excellent customer service.

• Ability to act affectively in emergency and stressful situations.

• Communication: exchanged written, typed and verbal information in an efficient and professional manner.

• Interpersonal Skills/Behaviors: always treated co-workers with dignity and respect.

• Completed hands-on skills training as assigned.

• Participated in monthly trainings and other related trainings as required.

• Demonstrated ability to work well with people, both internally and externally

• Collected required information and consent from each client (including demographics)

• Disinfected and set up testing and vaccine stations in between clients. Site Inspector - DR 3560/3560P - FL

09/30/19 – 12/22/2021: Site Inspector – 40+ hrs. weekly Served as an Emergency Management Specialist-Recovery for Region Four - Ft. Lauderdale Processing Center as primary point of contact in Public Assistance for multiple applicants.

• Photographed damaged property to document conditions.

• Validated damage documentation submitted by applicants.

• Recorded damages sustained by applicant to create the Damage Description & Dimensions

(DDD) through the Grants Manager (GM) system.

• Worked closely with PDMGs, Applicants, local and state partners.

• Researched, reviewed, and accepted site inspection work order assignments through Grants Manager. Coordinates logistics with participants and learn as much as possible about the facility damages before the inspection.

• Filled out the SIRs, took pictures, learned about the damages and discussed the Applicant’s plans for repairs.

• Conducted standard or specialized site inspections that involve complex facilities or facilities with extensive damages that require technical expertise.

• Ensured information about damages, repairs and mitigation is accurate, precise & complete.

• Collaborated with functional counterparts to resolve problems and ensure proper delivery of assistance.

• Provided technical assistance used in the development of recovery work plans and project implementations.

DR4332 TX 08/01/2017 - 11/08/2019 (Qualified)

Applicant Services Program Specialist

• Aided eligible applicants affected by federally declared disasters performing activities related to income verifications, duplication of benefit analyses, award coordination and other related case management activities for individual homeowners or business entities impacted by disasters.

• Served as part of an emergency response team at the Disaster Recovery Center (DRC) and provided program guidance and direction required for response and recovery.

• Responded to routine inquiries from applicants on Individual assistance program policy and guidance while maintaining and tracking applicant case status and providing input when necessary. Provided Superior customer service skills while coordinating with multiple stake holders to advance programs or projects.

• Worked collaboratively with others and building effective partnerships across organizational boundaries by cordinating with other Federal agencies, FEMA regional staff, and State/Tribal government agencies.

• Compiled, reconciled, and correlated voluminous workload data from a variety of sources with different reporting requirements and formats, or the data must be carefully cross- checked, analyzed, and interpreted to obtain accurate and relevant information.

• Researched and evaluating automated date and other records, and extract or develops information and reports.

• Coordinated with Contracting Officer Representatives on Transportable Temporary Housing Unit (TTHU) documentation on completion and assisted in the delivery of support services to individuals and communities and communicated with local and state partners.

• Coordinated with the Voluntary Agency function to ensure applicants receiving maximum Individual Housing Program (IHP) award for Housing Assistance (HA) are appropriately referred for unmet need's assistance.

CREDIT AND COLLECTIONS REPRESENTATIVE, GLOBAL INDUSTRIAL BUFORD, GA MAY 2015-JUNE 2017 – 40hrs weekly

• Executed excellent customer support to internal and external customers while adhering to high quality standards via phone/email.

• Investigated and provided credit information to customers on facilitating order release.

• Identified areas of concern and provided effective problem resolutions regarding account status.

• Worked with customers when other special requirements were deemed necessary such as advance deposits.

FOSTER CARE CASE MANAGER, WELLSPRING LIVING

Duluth, GA August 2009–August 2011 – 40hrs weekly

• Facilitated placements for all in and out of home care and final approval of all home studies.

• Handled day- to-day operations of the Agency’s Georgia Foster Care Program. Ensured accuracy of content and completeness of child case files.

• Analyzed reports and other paperwork, documented investigations, and maintained files to develop comprehensive documentation of cases.

• Conducted specialized investigations of child abuse and neglect as required by management.

• Conducted in-depth interviews to accurately obtain information to determine immediate or long-term risk of abuse or neglect.

• Assessed family dynamics and functioning to determine degree of intervention needed.

• Prepared and provided case documentation to provide a complete and accurate record on cases, including legal documentation or testifying in court for all necessary court cases. Business Office Assistant – 40hrs weekly

Regency Hospital Company - College Park, GA, July 2006 – June 2009

• Greeted visitors with friendly and professional demeanor and provided direction to appropriate party.

• Organized paper filing system to maintain accurate records.

• Reconciled and processed payments from customers in person and over the telephone.

• Assisted in general accounting procedures including accounts receivable, accounts payable and account reconciliation.

• Coordinated appointments and maintained employee appointment calendar using MS Outlook.

• Managed meeting room calendar and prepared meeting room for various meeting types.

• Created a variety of documents including memos, lists, labels correspondence and reports for accuracy and completeness.

• Maintained day- to-day operations of the facility's program. Ensured accuracy of content and completeness of case files.

• Catalogued office supplies for supply closet inventory. Completed various tasks for team members using copy machine and fax and scanners.

ADMINISTRATIVE & COMPUTER SKILLS:

MICROSOFT OFFICE INCLUDING MS WORD, MS EXCEL, MS OUTLLOK, ADOBE PDF, MS TEAMS, ZOOM, MS POWERPOINT, SCAN SNAP, GRANTS MANAGER/GRANTS PORTAL, EMMIE, and Skype. Field Inspector Skills and Qualifications:

• Strong writing skills and report-writing knowledge

• Photography skills & Interpersonal skills

• Comfort with technology, including software and mobile devices.

• Organizational and time-management skills

• Research skills

• Detail- Oriented

Education: BACHELOR OF SCIENCE, GEORGIA STATE UNIVERSITY MAY 2005 Master of Social Work (MSW), Georgia State University MAY 2008 Associates of Arts – Business Administration July 1999 Site Inspector Training 865

Red Cross Volunteer 2018 - Present

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