Real Estate Digital Marketing

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PROFESSIONAL SUMMARY

Results-driven business professional with over 7 years of experience in real estate consulting, after- sales service, digital project management, and marketing. Proven expertise in customer relationship management, strategic planning, and cross-functional team collaboration. Fluent in English, French, and Arabic, with a strong ability to adapt to multicultural environments. Seeking a dynamic role to contribute to organizational success through innovative solutions and exceptional client service.

EDUCATION

Bachelor of Business Administration (BBA)

Tunis Business School Tunis, Tunisia 2011 – 2016

• Major: International Accounting (IFRS System)

• Minor: Business Analytics

• Language of Instruction : English

PROFESSIONAL EXPERIENCE

Real Estate, Immigration, and Business Consultant

Reach World Tunis, Tunisia April 2023 – Present

• Real Estate: Prospected and identified potential clients, supported clients in real estate projects, negotiated purchase/sale agreements, and managed client relationships.

• Immigration: Advised clients on immigration options, prepared application files, and represented clients before immigration authorities.

• Business Development: Identified business opportunities, connected clients with partners, and facilitated commercial agreements.

• Results: Increased client satisfaction by 25% through personalized service and strategic advice.

After-Sales Service Specialist

BMW Tunisia – Ben Jemaa Motor Tunis, Tunisia July 2021 – February 2023 Sahar Chaieb Ep jlassi

Age: 33 years old

Adress : 27 rue abou kacem chabbi Tunis Tunisie

Tél : +216********/+216********

Mail : ********@*****.***/***.*****@*****.***

Resume

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• Managed customer relationships and ensured compliance with legal requirements.

• Implemented after-sales strategies, including routine checks and special offers, enhancing customer loyalty.

• Advised customers on spare parts and accessories, contributing to a 15% increase in accessory sales.

• Utilized CRM tools (Microsoft Dynamics NAV, AIR, ETK) to streamline customer interactions and improve service efficiency.

Digital Project Manager

Traveltodo Tunis, Tunisia January 2019 – March 2020

• Led social media management, content creation, and digital marketing campaigns, resulting in a 30% increase in online engagement.

• Managed a team of Community Managers and oversaw the acquisition funnel and digital budget.

• Developed and executed sales strategies, achieving a 20% growth in market share.

• Built and maintained relationships with key clients, ensuring high levels of customer satisfaction.

Marketing and Communication Manager

Knauf Tunis Tunis, Tunisia August 2016 – December 2018

• Operational Marketing: Executed advertising campaigns, monitored competitors, and conducted customer satisfaction surveys.

• Event Marketing: Organized trade shows, seminars, and product training sessions, increasing brand visibility by 40%.

• Digital Marketing: Developed and implemented the company’s digital strategy, managing Facebook and Instagram accounts.

• Sales Support: Created marketing materials, prospected new clients, and maintained relationships with existing customers.

SKILLS

• Customer Relationship Management (CRM): Microsoft Dynamics NAV, AIR, ETK

• Digital Marketing: Social media management, content creation, SEO, Google Analytics

• Software: Microsoft Office Suite (Excel, Word, PowerPoint), Adobe Creative Suite

(Photoshop, Illustrator)

• Languages: Arabic (Native), French (Fluent), English (Fluent), Spanish (Basic), Japanese

(Basic)

ACHIEVEMENTS

• Increased client satisfaction by 25% through personalized service and strategic advice at Reach World.

• Boosted online engagement by 30% through innovative digital marketing campaigns at Traveltodo.

• Enhanced brand visibility by 40% through successful event marketing initiatives at Knauf Tunis.

• Achieved a 15% increase in accessory sales through effective customer advising at BMW Tunisia.

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