Customer Service Universal Banker

Ghada Bou Chaaya Nassar

Mobile: 978-***-**** Email: *****-******@*******.***

Summary of Qualifications

Highly organized, detail-oriented, and results-driven professional with extensive experience in banking, finance, and management.

Strong team player with excellent interpersonal and communication skills.

Proven ability to manage multiple tasks, meet deadlines and perform effectively under pressure.

Job Objectives:

I seek to leverage my extensive experience in finance and banking within a dynamic organization that offers opportunities for growth, career development, and long-term success.

Professional Experience

Salem Five Bank Universal Banker II

2022 – Present

Provide financial advisory services, assisting clients in selecting banking products and solutions.

Manage cash handling, deposits, withdrawals, and daily balancing of cash drawers.

Oversee and guide new bankers in understanding products and services, ensuring quality customer service.

Review and assess client loans and credit histories for suitability and risk.

Lead client onboarding, including account openings, loans, and financial products.

Facilitate meetings with management and customers, ensuring clear communication of bank services and products.

Coach and mentor new hires on bank procedures, products, and partner relationships.

N.I.T. Software Company Accountant, Finance Officer

2005 – 2019

Prepared, examined, and analyzed financial reports, including income statements and cash flow analyses.

Assisted in budgeting and financial forecasting, tracking variances, and providing insights for management.

Managed general ledger maintenance, AP/AR functions, and reconciliations on a monthly and quarterly basis.

Conducted cash flow monitoring and prepared financial analyses for management.

Coordinated customer service operations, addressing financial inquiries and concerns.

Supported management through regular meetings and communication on financial performance.

Joseph Chlala for Finance Accountant

1996 – 2005

Managed day-to-day bookkeeping, maintaining accurate financial records and transactions.

Handled AP/AR functions and monitored cash flow, ensuring timely payments and collections.

Payroll processing

Employee scheduling

Assisted in preparing financial statements and conducting internal and external audits.

Contributed to budget preparation and financial forecasting for future planning.

Provided customer service, resolving client financial inquiries and issues promptly.

Education

Bachelor’s degree in business administration, concentration in banking and finance

Skills & Languages

Languages: Fluent in Arabic and English (Reading, Writing, and Speaking)

Technical Skills: Proficient in financial software, budgeting tools, and Microsoft Office Suite (Excel, Word)

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