Property Management Real Estate

LORENA GOMEZ

***** **** ******* ***** ****, FL **558

732-***-**** (mobile) – **************@*******.***

PROPERTY MANAGEMENT PROFESSIONAL

** ***** ********** ** *** real estate industry with a specific emphasis on asset & portfolio management. Strengths include long-term strategic planning, solutions development and problem-solving, operational leadership, client relations, contract review and negotiation, budgeting, change management, performance analysis, employee growth & development, and team building.

Important Items:

Institute of Real Estate Management - Certified Property Manager Candidate

Institute of Real Estate Management – Accredited Residential Manager Certification

BOS, Blended Occupancy Specialist Certification

NJAA finalist in 2010, best Regional Property Manager of the year award

Received an award of excellence for top-performing RPM in 2007, based on portfolio financials – Home Properties

Fluent in Spanish

PROFESSIONAL EXPERIENCE

SPM LLC

VP of Property Management (March 2023 – Present)

As a key member of the executive team, I hold the pivotal role of overseeing all facets of property management operations, team building, budgets and capital expenditures. My primary focus is on optimizing and streamlining property management operations across a diverse market spanning six states: Florida, South Carolina, Washington DC, Connecticut, New York, and Indiana.

Contributions and Achievements:

Oversee a portfolio of 63 communities comprised of 6289 units throughout six states, approximately 9 Regional Property Managers, and 74 maintenance TEAM members.

Developing and managing individual budgets for each property, employing fiscal responsibility and cost-effective strategies to drive success.

Establishing clear lines of communication with ownership, board of directors, and partners, providing regular updates on financial performance, and collaborating to optimize operations.

Initiating a thorough review of existing Standard Operating Procedures (SSPOs) and leading efforts to implement modern change and improvements to outdated policies.

Conducted comprehensive performance reviews for each employee that assessed their strengths, areas for improvement, and career aspirations. Collaboratively set clear and achievable performance goals that align with company objectives.

Implementing a new performance rating process tailored to company key performance Indicators (KPIs), enabling employees to effectively align their goals and objectives with company objectives.

RPM Development

Director of Property Management (January 2021 – March 2023)

As part of the executive TEAM, responsible for the overall property management operations, TEAM building, budgets, capital expenditure planning. Create SOP’s and implementation of policy and procedures to optimize overall operations of all affordable housing properties including responsibilities of transitioning properties from lease up to stabilization, maintenance and recruiting within the entire New Jersey market.

Contributions and Achievements:

Oversee a portfolio of 67 communities (4835 units) throughout New Jersey, approximately 10 District Property Managers, and 67 maintenance TEAM members.

Create 67 annual operating budgets to include 5-year capital improvement/preservation business plans.

Implement, create and enforce company policies and standardize SOP’s companywide.

Communicate directly with Development partners on new construction projects.

Reduced contracted expenses by 5% via Contract Management of snow removal, landscaping, and fire monitoring.

Implemented procurement programs that standardized contract service pricing and reduced maintenance supply costs by 3%

Created a new performance rating process customized to company KPIs driven by goals and objectives.

Created and implemented an apartment renovation specification to standardize the capital improvement program to achieve the highest return for the company.

Affordable Housing Alliance

Director of Property Management/Residential Services (April 2018 – January 2021)

As a member of the executive TEAM, direct, manage and coordinate all functions of property management, financial planning, asset management, capital expenditures, and marketing. Responsible for the development and implementation of programs, initiatives, policies and procedures, and strategies that promote the achievement of optimum operational, financial, and business performance by properties within a non-profit organization.

Leadership and supervisory responsibilities include acquisitions, lease-up, property management, recruiting, marketing, and maintenance. Property types under management included affordable class A, B, and C, mid-rise and garden-style communities, and group homes. Product types include market rate, HUD, and rent-controlled sites. The portfolio presence is primarily located in Monmouth County, New Jersey.

Contributions and Achievements:

Oversee a portfolio of fifteen communities (900 units) in Central New Jersey, with approximately 25 employees.

Direct and coordinate all activities of the assets to ensure that company, owner, and Board of Director’s objectives are achieved.

Meet with and articulate financial results to the Board of Directors on a monthly basis.

Vendor/Contract Management for the Property Management and Residential Service Departments of the company.

Collaborate with CEO, COO, and CFO to develop budget parameters and allocate funds to appropriate areas.

Maintain a 98% net occupancy for the portfolio.

Reduced delinquency to 3% throughout the portfolio.

Responsible for creating and writing new policies and procedures for the company.

Created an employee scoring matrix to standardize the performance appraisal process, driven by goals and objectives.

Kushner Companies/Westminster Management

Regional Vice President (July 2017 – April 2018)

An integral part of the Executive Management Team, responsible for the Asset Management and performance of a conventional apartment portfolio within Northern New Jersey.

Contributions and Achievements:

Managed a portfolio of 9 garden style rental communities in Northern New Jersey.

Increased net occupancy by 3% within the first 6 months of tenure.

Increased portfolio revenue by 8% within the first 6 months of tenure.

Decreased operating expenses by 4% for the portfolio within the first 4 months of tenure.

Implemented resident retention programs.

Modified marketing program to generate more leads and traffic. This translated into higher occupancy rate for all nine properties instantly.

Manage and create portfolio budgets, along with monthly reforecasting reports.

Presented financial reporting to various investors monthly.

Directed the Asset Management TEAM with completing due diligence and audit activities for new acquisitions in Northern New Jersey.

Pennrose Management Company

Regional Property Manager (February 2012 – July 2017)

Highlights of Experience

As part of the Executive Management Team, responsible for the overall leadership and performance of a conventional and affordable mixed use portfolio within Northern/Central New Jersey.

Contributions and Achievements:

Management of a mixed market/affordable portfolio of fourteen communities (1200 units) in Northern\Central New Jersey, with approximately 70 employees.

Led the successful compliance and disposition of the Harrisburg, PA portfolio. Increased occupancy by 18% in a 6 week period to facilitate the sale requirements.

Conduct weekly regional team meetings to review strategy and share information within my portfolio.

Serve as the lead point of contact between our organization, the Mayor of Newark, and the Newark Housing Authority.

Create 14 annual operating budgets for the portfolio to include HOA, COAH, ACC, HUD, and Market Rate apartments.

Implement and enforce company policies and standards for the varying property types and varying governmental compliance agencies.

Report directly to ownership with strategies and results on fee-managed assets.

Communicate directly with Development partners on new construction projects.

Work directly with the New Business Manager to conceptualize and implement new “branding” and promote the growth of our third-party management contracts.

Morgan Properties\AIG

Regional Property Manager (September 2008 – October 2011)

Home Properties, Inc.

Regional Property Manager (March 2006 – September 2008)

Metric Property Management (A Subsidiary of Blackrock, Inc.)

Senior Community Manager (May 2004 – March 2006)

Kaplan Companies

Community Manager (July 2001 - September 2003)

Reference available upon request

Contact this candidate