Customer Service Access Control

JERRELL C. CHURN

Bowie, MD

240-***-****(C) – 301-***-**** (H)

***************@*****.***

ACCESS CONTROL/Tier 1 Helpdesk/LOGISTICAL SPECIALIST Technical Skills Planning Organized

Personable, Hardworking, passionate, and detail-oriented Security Professional highly regarded for providing exceptional security and helpdesk support ensuring projects are completed on time and with accuracy. Exceedingly accurate and organized in collecting, reviewing and interpreting security data from multiple sources to access the relevance and significance of current or emerging security concepts. Self-starter with excellent oral and written communication skills. Proven team player with the ability to work with people at all levels of a corporation.

SELECTED HIGHLIGHTS

Access Control Specialist, Physical Security Specialist, Logistical Specialist and Helpdesk Technician with a Top Secret/SCI Clearance and more than 10 years of experience in Customer Service, Helpdesk Support and physical/personnel security functions in the military and civilian sector.

Monitor and control access into and from facility by ensuring personnel identification throughout the production, issuance, and verification of identification media

Simplify and standardize the collection and use of maintenance data.

Utilizes an internal database to assure job tickets to each individual item, and track tickets throughout their life cycle.

Proficient in administering and implementing command procedures for marking, safeguarding, dissemination, transmission, transportation, escorting, hand-carry, storage, and destruction of classified information.

Proficient in Microsoft Office Applications, including and knowledgeable in software and hardware installation.

Possesses proven ability to handle large and complex projects and deliver with outstanding results. CORE COMPETENCIES/SYSTEM EXPERIENCE

Excellent Customer Service Inventory/Maintenance Mgmt. Proficient in DISS System

Maintain high level of confidentiality Warehouse Management IT/Information Mgmt. Officer

Software/Hardware Installation Proficient with Windows 10 Records Management

Enterprise Resource Planning Information Assurance Physical Security Awareness

Application Service Desk Agent

Voice Over IP

Administrative Functions

Currently taking A+ Certification

Class

Proficient in security protocol

MS Office

PROFESSIONAL EXPERIENCE

New Age Protection Inc. Washington, DC Jun. 2018 – PRESENT Position: Access Control Manager

Monitor and control access into and from facility by ensuring personnel identification throughout the production, issuance, and verification of identification media

Verify security clearance and accesses in the Defense Information System for Security (DISS) or equivalent system of visitors, issue appropriate badge, and notify sponsors of visitor's arrival.

Monitor the compliance with the established rules and regulations.

Conduct roving sweeps to check inside AFSC facilities, ensuring the integrity of the SCIF entry/exit doors, emergency Jerrell C. Churn Résumé – Page 2

exit doors, roof access doors, stairwells doors are secure and have no signs of tampering or unauthorized entry, while ensuring all passageways are free from debris or any other barrier that may pose a safety hazard or prevent egression.

Operate and maintain manual and computer based access control on other computer related systems, databases, and equipment.

Provide personnel to staff Visitor Centers, at various locations, for processing of individuals into the secured facilities.

Ensure personnel bringing in approved equipment and media have the appropriate Government issued and approved equipment/media entry/exit authorization form.

Conduct random inspections to ensure prohibited items are not introduced into facilities in accordance with regulations, policies, and directives.

Operate walk through metal detectors (both fixed and portable), X-Ray equipment, and other equipment to facilitate this process at pedestrian control points.

Conduct package inspections on personnel departing the facility as per post/position orders.

Conduct ingress inspections in accordance with post/position orders.

Respond to rooms located with the facility to open or secure areas s directed within the guidelines of the post/position orders or security regulations.

Monitor closed circuit television systems, intrusion detection systems, fire alarm systems and dispatch personnel as necessary.

Maryland National Guard LaPlata, MD Apr. 2016 – Apr. 2022 Position: Logistical Specialist

Establish and maintain stock records and other documents such as inventory, material control, accounting and supply reports.

Simplify and standardize the collection and use of maintenance data.

Verifies receipts of returned equipment from post.

Utilizes internal database to assure job tickets to each individual item, and track tickets throughout their life cycle. Integral Consulting Services Inc. Vienna, VA Feb. 2018 – May 2018 Position: Application Service Desk Agent

Served as central point of contact for all outside vendors needing to gain access to the building.

Wrote reports and correspondence from dictation and handwritten notes.

Maintained an up-to-date department organizational chart.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Gathered and organized files and research papers.

Searched at library and in scholarly databases to locate necessary information. Identified value propositions and key messages for all of the company's marketing campaigns.

Established and maintained external communications calendar, and managed scheduled assignments. Alutiiq Security & Technology Fort Meade, MD Feb. 2017 – Feb. 2018 Position: Unarmed Security Officer

Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement.

Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.

Reported all incidents, accidents and medical emergencies to law enforcement.

Directly address to medical emergencies, bomb threats and fire alarms.

Directly addressed alarms and investigated disturbances.

Issued security badges and visitor passes to all guests. Jerrell C. Churn Résumé – Page 3

Directly and effectively to all security violations and duress alarms. Processed and logged accurate and detailed incident reports

EDUCATION

A+ Certification

In Progress – Nov 2024

CompTIA Security +

Certificate – In Progress

Fort Lee Quartermaster School, US Army National Guard Logistics Certification

Certificate Received: Jun. 2017

ADDITIONAL CREDENTIALS

TECHNICAL SKILLS Microsoft Office (Word, Excel, PowerPoint, Outlook) / Microsoft SharePoint / Adobe Photoshop / Google Docs / Google Drive / Google Calendar Google Plus / Printers / Fax Machines / Internet / Scanners / Smart Office / Typing Speed: 60wpm PROFESSIONAL

DEVELOPMENT TRAINING

• Diversity Training

• Financial Processing Training

• Strengths Based Leadership Workshop

• Record Management Training

• Information Assurance Awareness

• Information Protection Training

• Personnel Suitability & Adjudication Training

• DOD Personnel Security Adjudications

• DOD Mandatory Controlled Unclassified Information Training

• OPSEC Awareness for Military Members, DOD Employees & Contractors

• Special Access Programs

• Storage Containers and Facilities

• Derivative Classification

• Risk Management for DOD Security Programs

References Available Upon Request

Contact this candidate