Customer Support Real Estate

SHONTELL RUCKER

Houston, Texas 832-***-****

***************@*****.***

Objective:

Experienced and results-driven business professional with a proven track record in sales, operations, and customer support. Skilled at optimizing processes, managing high-performing teams, and delivering exceptional service that drives growth and client satisfaction. I am eager to leverage my diverse skill set to contribute to a forward-thinking company where my leadership and strategic insight will propel the team to new levels of success & growth. Professional Experience:

IaNet Claims- Phoenix, Arizona

Auto Adjuster Drive in Facility- July 2024

Proven expertise in delivering precise estimates, utilizing CCC One software to streamline processes, and maintaining strong communication with customers and team members. Skilled in lead generation, hail damage assessment, and providing a seamless claims experience from start to finish

o Performed up to 14 estimates daily, ensuring accuracy and thoroughness in each assessment.

o Interacted with customers to address inquiries and provide detailed explanations of services.

o Utilized CCC One software to outline the estimating process and manage customer data efficiently.

o Captured leads to drive business growth for the PDR facility. o Assessed hail damage on vehicles, identifying repair needs and providing clear assessments.

o Offered excellent communication with customers, colleagues, and insurance adjusters to maintain transparency and ensure satisfaction Luxe Clothing Boutique — Houston, Texas

E-Commerce Boutique Operator 2017–Present

As the operator of Luxe Clothing Boutique, I oversee all aspects of the business, with a focus on growing sales and maintaining high customer satisfaction. My responsibilities include everything from inventory management to digital marketing, as well as strategic planning to drive profitability. My efforts have led to consistent revenue growth and increased brand visibility. o Developed and implemented sales strategies to boost e-commerce revenue, leveraging market trends and customer data. o Managed the entire e-commerce platform, including budgeting, supplier negotiations, and day-to-day operations to ensure a seamless business flow.

o Led successful marketing campaigns, including social media promotions, influencer partnerships, and email marketing, significantly increasing brand awareness and customer engagement.

o Enhanced the customer shopping experience through exceptional service, resulting in a high rate of repeat business and positive feedback. o Tracked business performance using KPIs and adjusted strategies as needed to maintain growth and profitability.

Rekcur Properties Realty — Houston, Texas

Residential Real Estate Broker 2001–Present

As a licensed real estate broker, I assist clients in buying, selling, and investing in residential properties. My deep understanding of the market, combined with my negotiation skills, has led to successful deals and long-term client relationships. I guide clients through each step of the process, from listing to closing, ensuring a smooth and rewarding experience.

o Provided expert guidance on property preparation, staging, and pricing strategies, ensuring maximum exposure and competitive sales outcomes. o Leveraged market knowledge to design and implement marketing strategies, driving increased property visibility and client inquiries. o Negotiated and finalized high-value transactions, delivering optimal outcomes for both buyers and sellers while ensuring compliance with real estate regulations.

o Offered financial advice on real estate investments, including ROI analysis and cash flow projections, helping clients make informed decisions. o Managed all aspects of the sales process, ensuring smooth transactions and legal compliance throughout.

Midtown Bail Bonds— Houston, Texas

Bail Agency Owner 2008–2020

As the owner of Midtown Bail Bonds, I was responsible for managing all operations of the bail agency, from ensuring legal compliance to leading a team of agents. I worked closely with legal professionals and law enforcement to provide fast, efficient bail bond services, all while maintaining the agency’s reputation for reliability and integrity.

o Oversaw all phases of bond processing, including surety and appeal bonds, while ensuring full compliance with local, state, and federal laws. o Recruited, trained, and managed a team of bail bond agents, ensuring that they met performance standards and adhered to legal regulations. o Built and maintained strong relationships with attorneys, law enforcement agencies, and the court system, driving business growth and expanding the agency’s client base.

o Provided legal oversight and mentorship to agents, ensuring all operations adhered to strict legal standards and regulations. o Enhanced operational efficiency through strategic improvements, reducing bond processing times and increasing customer satisfaction. Licenses & Certifications:

- Texas All-Lines Adjuster License

- Michigan All-Lines Adjuster License

- Real Estate Broker License (TX)

- Notary Public

- Xactimate X1 Training Certificate

Key Skills:

- Business Operations & Sales Strategy

- Property Claims & Risk Assessment

- Customer Service & Client Relations

- Marketing Strategy & Campaign Execution

- Negotiation & Conflict Resolution

- Leadership & Team Management

- Financial Analysis & ROI Projections

- E-Commerce Management

- Regulatory Compliance & Legal Knowledge

- Xactimate & CCC One Proficiency

Education:

University of Phoenix — Business Management

Champions School of Real Estate— Real Estate Licensing

Contact this candidate