Customer Service Data Entry
Resume:
Willetta McKinzie
Loxahatchee, FL *****
***********@***.***
Seeking a challenging position within a professional environment that will provide an opportunity for growth and career advancement
Work Experience
Front Desk Receptionist
King's Investigative & Process Service-Boynton Beach, FL June 2014 to September 2024
• Excellent written and verbal communication skills
• Proficient in Microsoft Office, Microsoft Outlook, Adobe Acrobat, Google Suite
• Data entry
• Using a multi-line phone system
• Organization and attention to detail
• Providing friendly, prompt customer service
• Welcome and checked in patients
• Schedule and confirm appointments via phone and email
• Answer questions and provide assistance in person, over the phone, and through email
• Distribute forms to customers and verify that required fields are completed properly
• Collect and process payments as needed
• Maintain and file client files
• Coordinate and schedule meetings
• Handling printing, typing, creating letters, and faxing of documents
• Recording and maintaining office expenses
• Customer Service
• Taking messages and ensuring they are passed to the appropriate staff member in time
• Maintaining safety and hygiene standards of the reception area
• Handling travel arrangements
• Fast and eager learner
Child Development Assistant
PBC HEADSTART
April 2011 to June 2014
Started out as On-Call Paraprofessional working at a variety of Head Start locations then promoted to Permanent CDA. Interacted with (a group of up to 20) children, in classroom, outside, and on field trips. Encouraged social play, circle time, art, music, and food experiences etc. Assist the teacher with planning and implementing daily lesson plans, following the curriculum and in classroom management techniques. Observed and recorded children's growth, progress, attendance, meal count, and VPK standards. Accompanies teacher on home visits, parent contacts, and assist families with filling out paperwork required for Head Start. Input data on students' progress via computer and updated accordingly. Also assisted in a front desk when needed; answered 10-line telephone, scheduled appointments for FSS, and monitored entrance etc.
Teacher's Assistant
FIRST LEARNING ACADEMY
June 2010 to January 2011
Organized a pleasant, welcoming, and safe environment for children, parents, and staff. Created lesson plans, decorated bulletin boards, and organized classroom. Enjoyed interacting with children (age birth - 5, and elementary school aged after 2:30pm) inside classroom, during outdoor play, via bus, and on field trips. Regularly observed and recorded children's daily routine, progress in school, behavior development and discussed info with parents/caregiver. Encouraged positive social/emotional learning through play and intervened when necessary.
Debt Collector
ALLIED INTERSTATE
October 2009 to December 2009
Communicated with consumers daily to collect unpaid debt. Handling multi-line phone system with ease, accurately inputting and updating consumer information via computer. Negotiated and arranged payment plans when required.
Sales Associate
DILLARDS
June 2006 to April 2008
Sold, returned, and exchanged store merchandise. Maintained area sales quota for fragrance department, aided customers in selection of product, responsible for assembling and break down of new showcase displays, accurately opened and closed registers daily and provided excellent customer service.
Education
PALM BEACH STATE COLLEGE
December 2010 to December 2010
HIGH SCHOOL DIPLOMA
WILLIAM T. DWYER HIGH SCHOOL
May 2000 to May 2000
HHA in Health Education
Skills
• customer service. (1 year)
• Data Entry (10+ years)
• people oriented (10+ years)
• RECEPTIONIST (10+ years)
• RETAIL SALES (1 year) I have over 10 years of Customer Service Skills that I've obtained after working various fast paced people oriented positions and 4 years of Child Care Experience. I have Basic Computer Skills, Data Entry, Excellent Time Management capabilities, Attentiveness to detail, and Clear Communication Skills via phone and in person. Certifications and Licenses
Child Development Associate Certification
Contact this candidate