Customer Service Territory Manager

Vanessa Cook

Perry Utah ***** Cell 801-***-**** **********@******.***

SUMMARY

Dental and Lab Sales/Representative

OSHA/HIPAA Trainer within Dental Offices

Convention Setup/Presentation Experience

Microsoft Office

Dental Office/Clinical/Reception/Insurance /Billing Proven Continual Sales Growth

Infection Control Specialist/Trainer Business Sales/Customer Service

Digital Technology/Radiography Specialist/Trainer

GP/Orthodontists/Oral Surgeons/Endodontists

Dental and Medical Office Management/Treatment

Coordinator

Proficient with Dentrix

Dental Laboratory sales/technician

Oral Care Consultant

Collections/Co-pay/Scheduling

PROFESSIONAL EXPERIENCE

Benco Dental: Territory Manager April 2023 to date

Managing 200 accounts in Utah and Wyoming. Selling consumables, TRI Implants, Scanners, Milling machines, Capital Equipment and Technology.

Utilize technology and data tools for effective sales calls, opportunities, and presentations. Identifying business needs of clients and keeping them updated on the industry trends, market dynamics, products, and service.

Prospect to drive profitable growth and achieve sales goals. Identifying new business through a variety of methods including cold calling and networking.

Develop practices and growth within their teams and doctors. Supporting all training when implementation of products whether equipment, technology, or product knowledge.

Training and implementation of OSHA and HIPAA guidelines within practices and clinics.

Sales growth within 6 months 20 % as a new rookie with the company. Honored for brand growth up $220,000 in first 6 months last year as new rookie I was presented at this years BSF.

This year I will be nominated as rookie of the year by my manager. Over excelled in goals given to me last year. Carestream Dental: Account Manager Canada and NE USA December 2022- April 2023

Ability to sell across a portfolio of accounts and understand all aspects of solution selling and needs.

A hunter with a proven record of accomplishment closing business successfully and managing an existing customer base.

Great interpersonal skills and the ability to communicate with all levels of customers and distribution channel partners.

Growing my territory and exceeding sales quotas whilst constantly working closely with management. Constantly prospecting and closing new business. Selling capital equipment, digital imaging CBCTS, Sensors, Scanners, and practice management solutions for all specialties in the Dental Marketplace. Vivos Therapeutics: Integrated Practice Advisor October 2018 - November 2022

Managed 92 accounts over four states, Utah, Colorado, Nevada, and Wyoming. Remotely managed three accounts overseas in Germany, England, and Australia. Fostering strong relations with Integrated Practice Doctors, Clinics and team members throughout implementation and operations,

Optimize efficiency in the practice to obtain top level customer care and satisfaction.

Determine resources needed for optimum patient care, VIVOS systems training and follow-up for office success.

Partner with clinical advisors, providing outstanding services to the practice in a flourishing market.

Monitor practice metrics KPI’S to enable feedback and necessary training.

Works with practices ensuring FDA compliance mandates are followed and adhered to.

Utilize company CRM to track all communications with providers and offices, to maximize accurate record keeping.

Orchestrates and provides support for marketing events to promote company visibility to potential clients.

Exercises a high degree of independent decision-making skills with sound judgment and autonomy.

Able to use collaboration skillset to coordinate multiple efforts simultaneously and prioritize deadlines.

Strategic relationship building and leadership motivate clients to achieve desired results.

Analyze stagnant growth or team issues, provide leadership and mentoring for optimal growth.

Award top performer for increased sales and case starts because of effective in office training. BURKHART DENTAL: Territory Representative Colorado Springs CO March 2013- May 2017

Analyzed business model, researched market to enable a winning atmosphere for company and client.

Planned efficient travel route to maximize time, assessed/recommended products to enhance profits.

Business referrals, cold calling, territory planning. Consistent CRM management of clientele.

Develop and maintain relationships consistently with clients. Present mini clinics and seminars with Dental speakers.

Educated clinical staff on OSHA/Sterilization and Infection Control.

Sold over $1M products in first year, maximized client profits, gained professional new leads.

Introduced company to OSAP and initiated membership. Sitting board member.

Territory Southern/Eastern Colorado

Introduction/implementation of HIPAA guidelines with Attorneys and Dentists.

$1Million dollar sales first year with company.

CONSULTANT, Utah May 2012- January 2013

Platinum Dental: Dr. John Myers

Cottage Dental: Dr. Fred Luedtke

Lakeview Dental: Dr. James Andersen

Managing and training Dental Offices with their day-to-day operations of 15-20 dentists and staff in a clinical setting.

Initiate product sales through education and training, purchase new/innovative market dental products.

Coordinate insurance/ billing, schedule appointments, treatment coordinating and planning.

Ensure compliance with governing regulations/sterilization/infection control guidelines.

Phone etiquette with a professional manner. Checking and scheduling needed lab work.

Process client payments; follow up with Continual Care appointments.

Conduct staff meetings and quarterly reviews to ensure consistency among team members.

Provide training on a needed basis to ensure compliance and safety of patients and staff.

Perform administrative functions; bank deposits, staff payroll, oversee collections. B & D Dental Technologies Utah Dental CAD/CAM sales consultant November 2010 – April 2011

Managed 300 accounts all over the world with CAD/CAM sales selling mostly to labs large milling machines, multiple Zirconia discs and ovens.

Initiated product sales through education and training, purchase new/innovative market dental products.

Organized Large Dental lab tradeshows, cold called on labs both in the US and Canada. SINCLAIR DENTAL, Ontario Canada September 2005- June 2010 Sterilization Specialist/Digital Technology Trainer/Sales Representative

Evaluated dental offices/staff recommending “Best Practice Management” protocols.

Increased company Infection Control product line 40% first year.

Coordinated Infection Control seminars/Dental Trade Shows/Sales Expositions/Demonstrations

Educated office personnel on products to maximize efficiency and performance.

Designed/rebuilt Sterilization areas, incorporating new equipment/disposable products.

Solely responsible for maintaining/creation of accounts throughout entire province of Ontario Canada.

Educated staff on new/upcoming digital software/programs.

Expedited transitions from film to digital X-rays/sensors/phosphor plates/panoramic and Intra Oral Cameras.

Trained offices on multiple software systems, ensuring seamless updates without patient interruptions.

Cancer screening machine training with the Vel Scope.

Sales increase on consumables and equipment increased 40% the first year. PATTERSON DENTAL, Canada June 2002- September 2005 Customer Service Representative/Lab Sales Rep

Developed new customer base, increasing Lab and Denturist sales growth by 60%

Promotion to Lab Sales Representative

Communicated customer needs to company manufacturers and suppliers.

Coordinated/researched orders with dentists and sales representatives to enhance profits.

Developed new sales reps/customer service staff on products/anatomy/dental product knowledge.

Experienced with CEREC machine sales/training, expanded knowledge base across territory. SALFORD NHS TRUST, United Kingdom October 1994- April 2002 Senior Lead Clinical Nurse Manchester Dental Hospital

Hospital and Clinic specialty nursing with special needs patients.

Supervised clinics and hospital settings in the dental hospital.

Managing dental students with on-site training and product introduction.

Implant restorative trainer with clinical staff.

Performed/trained staff/Conscious sedation to ensure dental procedures were accomplished.

Instructed final year dental students on materials/equipment/patient communication.

Providing essential preventative, restorative and surgical care.

Senior Clinical Nurse assisting with all surgical procedures. Corrective jaw surgeries, Implants, Cleft Palates, Sinus lifts, Bone Grafts, Dental Hemi sections and palate repairs. EDUCATION

Senior Clinic Dental Nurse

Dental Radiography, Trainer

Implant Trainer Straumann and Brane mark

CAD/CAM Technology

CPR/AED

OSAP Board Member

National Examining Board for Dental Nurses

Ontario Dental Nurses and Assistants Certification Niagara Dental Radiography Certification

International Center for Dental Education Study application of IPS e.max-the ultimate in metal free esthetics Straumann Certification Implantology/ Restorative

Press and CAD Technology Training

HIPAA Leader Certificate

OSHA Compliance Certification

Dental Insurance Billing and Coding Certificate

Lean Six Sigma White and Yellow Belt

Grant Cardone Certificate of Achievement in Sales

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