Social Media Virtual Assistant

I am a highly organized and reliable Virtual Assistant with experience in administrative

support, scheduling, and communication. I specialize in helping businesses streamline their daily operations, ensuring tasks are completed efficiently and on time. Dedicated to delivering high-quality work and maintaining clear communication, I aim to support teams in achieving their goals.

Social Media Management

Data Entry and Management

Customer Relationship

Management

Customer Service

Receptive to Critique

Canva

Google Suite

MS office

CRM TOOLS (Follow-Up Boss,

HubSpot

PROJECT MANAGEMENT

TOOLS (Slacks, Trello)

Altro LLC

Real Estate Executive Virtual Assistant

ReddyCare Physical Therapy

Quality Assurance/ DataEntry

Promote properties and attract leads through social media, ads, and marketing materials. Edit pictures and videos using Canva for product listing. Manage Social Media Account

Cold Calling prospects

Communicate with the company tax assessor

Manage closing processes and ensure all documentation and deadlines are met Track and organize leads, and manage client relationships through CRM systems Handle routine administrative tasks like emails, phone calls, and bookkeeping. Schedule property showings, and client meetings, and manage agent calendars. Review patient records and treatment documentation for accuracy, completeness, and compliance with healthcare regulations.

Accurately input patient information, treatment plans, and appointment schedules into electronic medical records (EMR) systems.

Ensure all patient data is correctly entered into EMR systems to avoid discrepancies. Collaborate with the clinical team to ensure consistent patient care and data integrity across all records.

SEPTEMBER 2023-JUNE2024

VIRTUAL ASSISTANT

+818********* · **************@*****.***

Soong 1 Mactan Lapu-Lapu, Cebu Philippines

Kanagawa ken Yokohama-shi, Minami-ku Nagatahigashi 1-31-15 Takahashisou 2-3 KOCKIE LYN PESON

WORK EXPERIENCE

SKILLS

APRIL -SEPTEMBER 2023

WIPRO

Marquis Logistics Solutions

PRODUCT SUPPORT SPECIALIST

Customer Service Representative

NOVEMBER 2021-MARCH 2023

JANUARY 2021-OCTOBER 2021

UNIVERSITY OF CEBU LAPU-LAPU & MANDAUE

BACHELOR OF SCIENCE IN CUSTOMS ADMINISTRATION

EDUCATIONAL BACKGROUND

Answering inbound calls in a timely and friendly manner Providing claims information of the patients.

Granting pre-authorization for medical treatment.

Providing caller with details about members' insurance Assisting callers, with inquiries

Address complaints and escalate issues to supervisors when necessary. Processing orders, forms, applications, and request Responding promptly to customer inquiries

Keeping records of customer interactions, transactions, comments, and complaints. Ensure Customer Satisfaction and provide professional customer support Maintaining a positive, empathetic, and professional attitude toward customers at Monitor shipment status and provide real-time updates to customers or internal teams. Prepare shipping documents, bills of lading, and invoices. Ensure the smooth and efficient movement of goods, from managing inventory to coordinating shipments and maintaining communication throughout the supply chain. 2017-2021

Phil Union Frozen Food Inc

Data Encoder/Production Operator

MAY 2012-MAY2017

Calculates factors and maintains files of documents used and prepared Understand deadlines and maintain a safe environment. Responsible for ensuring that products meet the standards Compiles and records production data

Set up and operate machinery or production equipment according to safety standards and protocols.

Collaborate with maintenance teams, supervisors, and other operators to ensure smooth production flow.

Ensure data entry follows company standards, formatting, and regulatory guidelines.

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