Customer Service Medical Billing

Ariana Parks

Columbus, Ohio ***** 614-***-**** ***********@*****.***

Objective

Detail-oriented and highly motivated customer service professional, transitioning into the medical billing and coding field. Adept at analyzing data, organizing information, and communicating effectively. Eager to apply strong problem-solving skills, attention to detail, and a commitment to accuracy in a medical coding role. Dedicated to continuous professional development and contributing to organizational success.

Professional Experience

Automated Health Systems — Eligibility Specialist (Remote)

July 2024 - Present

●Assist individuals with completing unemployment insurance applications, ensuring accurate and timely submission of necessary documentation.

●Provide detailed explanations of claim statuses, benefit amounts, and payment schedules, resolving discrepancies to ensure customer satisfaction.

●Verify claimant eligibility and process claims in compliance with state and federal regulations.

●Document and track customer interactions, maintaining up-to-date and accurate case management records.

TSYS/Global Payments — Customer Service Representative (Remote)

August 2022 - June 2024

●Respond promptly and professionally to inbound and outbound calls, emails, and chat messages from customers regarding credit card account inquiries.

●Process payments, balance transfers, and credit limit increases, ensuring adherence to established security protocols and procedures.

●Maintain detailed records of customer interactions, transactions, and inquiries in CRM system, ensuring accurate reporting and follow-up.

SelectQuote — Sales Advisor (Remote)

January 2022 - July 2022

●Engage with customers to understand their needs and provide tailored product/service recommendations.

●Deliver detailed product information and resolve customer inquiries, ensuring high satisfaction and successful sales outcomes.

●Maintain accurate and comprehensive records of customer interactions and sales activities.

Focus Workforce Management — Staffing Assistant (Groveport, OH)

January 2020 - December 2021

●Coordinated candidate interviews and assessments, ensuring all appointment scheduling and preparation were executed smoothly.

●Assisted in conducting reference checks, background screenings, and pre-employment verifications.

●Maintained accurate records of candidates and job placements in applicant tracking systems.

Education

DeVry University — Medical Billing and Coding Certificate

April 2024

Eastland Career Center — Financial Services Certificate

May 2012

Canal Winchester High School — High School Diploma

May 2012

Skills & Core Competencies

●Strong organizational skills with a focus on accuracy and attention to detail.

●Ability to research, analyze, and resolve issues through effective problem-solving.

●Knowledge of medical coding procedures, including principal diagnosis assignment and query management.

●Experience with medical documentation review and communication with healthcare providers for clarification.

●Proficient in Microsoft Office Suite (Word, Excel) and 3M Encode software for coding and documentation management.

●Data entry, record-keeping, and document management (filing, scanning, faxing).

●Ability to work independently or as part of a collaborative team.

●Excellent communication and customer service skills.

●Adaptability to shifting priorities and the ability to handle multiple tasks efficiently.

Relevant Coursework & Certifications

●Medical Terminology, Health Insurance and Billing, ICD-10 and CPT Coding

●Ongoing training in HIPAA compliance and healthcare regulations

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