Customer Service Social Media

MARTA N. GOMES

** ****** *****, ******, ************ 18507 – 570-***-****

************@*****.***

Highly motivated professional with management, marketing, sales, and experience. Capable of creating and maintaining professional and loyal relationships with co-workers and clients. Extensive experience in managing sales and administrative personnel. Former business owner with management and leadership skills that is capable of applying professional business acumen and judgment to meet and exceed organizational goals.

SKILLS:

● Employee development ● Energetic work attitude

● Relationship building ● Detail oriented

● Issue resolution ● Effective team leader

● Customer service ● Savvy negotiator

●Fluent in multiple languages ● Proficient in invoice processing

● Strong organizational skills ● Skilled in display design

EXPERIENCE:

DATES FROM – TO

JOB TITLE, Company

Describe your responsibilities and achievements in terms of impact and results. Use examples, but keep it short.

FEBRUARY 2015 – NOVEMBER 2018

BUSINESS OWNER – ORGANIZE IT DESIGN AND CLEAN SOLUTIONS

CLARKS SUMMIT, PENNSYLVANIA

-Leveraged social media to expand market reach and potential new clients.

-Owner who managed daily operations of cleaning and organizing service which

Included supervising employees and providing onsite training and staff education.

-Oversaw daily operations of the business and at least four employees.

-Maintained records regarding inventory, clients, income, and expenses.

-Participated in service contract negotiations with clients.

-Resolved issues through research and decisive decision making.

SEPTEMBER 2009 – DECEMBER 2014

MARETING MANAGER AND SALES ADVISOR – LIA SOPHIA

WOODALE, ILLINOIS

-Line manager and sales advisor to external agencies.

-Developed new lines, promotions, and sales.

-Managed trade shows while providing creative services.

-Created award winning programs, strategies, and sales tools from concept to implementation.

-Mentored local managers on best practices and protocols to maximize productivity and generate sales.

-Managed personnel regarding training of sales teams to optimize productivity.

-Implemented industry trends through competitive analysis to improve customer service.

-Led a cross functional team through new line and catalog lifecycles and strategic planning.

JANUARY 2008 – JUNE 2013

PRESCHOOL TEACHER – DAYDREAMERS CHILDCARE

NEWTOWN, PENNSYLVANIA

-Designed lesson plans focused on age and learning-level appropriate material.

-Created and implemented child based hands on curriculums to promote learning and student interest.

-Provided feedback on individual activities, behaviors, and responses.

-Developed and maintained effective frameworks, standards, and individualized requirements.

-Observed and documented individual student behaviors and activities.

-Leader of youth groups in discovery exercises and personal development.

FEBRURAY 2002 – JUNE 2005

SERVER TRAINER – BAR AND GRILL TRANINING MANAGEMENT

SAN FRANCISCO, CALIFORNIA

-Developed, implemented, and managed training programs.

-Educated employees on service strategies.

-Interviewed, hired, and trained new staff.

-Emphasized fast, friendly, and efficient customer service.

MARCH 1994 – SEPTMEBER 1997

LEGAL ASSISTANT – MACGNAN LAW FIRM

ITAJAI, SANTA CATARINA, BRAZIL

-Conducted new client interviews and case intake services.

-Assisted attorneys during Court proceedings.

-Performed legal research and information gathering.

-Organized legal documents and client correspondence.

-Collected data, prepared settlement packages, and interpreted information for daily report generation.

MARCH 1991 – DECEMBER 1993

SECRETARY – ENGENTEC EMPRENDIMENTS

ITAJAI, SANTA CATARINA, BRAZIL

-Managed clerical needs including copying, faxing, and file management.

-Responded to telephone inquiries from clients, vendors, and the public.

-Met incoming customers with a professional approach and friendly, knowledgeable assistance.

-Supported organizational activities.

-Managed travel itineraries.

-Communicated with contractors and vendors to place and receive orders, request maintenance services, and deliver instructions on behalf of office management.

-Provided product shipment logistical support and quality control through coordination with vendors.

EDUCATION AND TRAINING:

1997

DEGREE IN BUSINESS ADMINISTRATION

UNIVERSITY OF VALEY ITAJAI

ITAJAI, SANTA CATARINA, BRAZIL

2007

ASSOCIATE DEGREE IN EARLY CHILDHOOD EDUCATION

ELLIS INSTITUTE

NEW YORK, NEW YORK

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