Customer Service Electrical Systems

JUDE BALTES

Ogdensburg, New York *****

305-***-**** - **********@*****.***

PROFESSIONAL SUMMARY

With a proven track record., I excel in delivering top-notch customer service and advanced diagnostics, enhancing vehicle performance and client satisfaction. My expertise spans from electrical repairs to problem-solving, achieving significant improvements in operational efficiency and quality. My strong work ethic and dedication to continuous learning have solidified my reputation in the automotive industry.

Experienced with conducting various maintenance and repair tasks. Utilizes problem- solving skills to address and resolve issues efficiently. Track record of providing excellent customer service and ensuring job satisfaction. ACCOMPLISHMENTS

• Supervised team of 8 staff members.

• Started and ran an autimotive mechanical repair business for 17 years My repair Business was Rated #1 in Miami By the Good Times news paper for 2 years in a row

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SKILLS

• Repair work • Advanced diagnostics

• Steering systems • Engine repair

• Suspension systems • Electrical systems

• HVAC systems • Alignment services

• Drivability diagnosis • Fluid services

• Strong work ethic • Customer service

• Problem-solving • Troubleshooting skills

• Plumbing maintenance • Door installation

WORK HISTORY

04/2020 to 11/2024 Handyman

Self-employeed – Hollywood, FL

Improved client satisfaction by providing timely and quality handyman services for various home repairs.

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Expanded clientele base through referrals from satisfied customers who praised my professionalism and attention to detail in executing various handyman tasks.

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Implemented creative problem-solving strategies when faced with unique repair challenges that resulted in effective solutions tailored to specific situations.

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• Built and repaired decks, fences and sheds to improve overall appearance of homes.

Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.

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Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.

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Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.

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10/2019 to 07/2020 Automotive Service Writer

Ocean Cadillac – Miami, FL

Streamlined the appointment scheduling process for better time management and increased productivity.

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Assigned jobs to technicians according to experience and knowledge of handling specific repairs.

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Used [Software] computer system to enter customer information, create service records, order parts and develop cost estimations.

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Improved customer satisfaction by providing accurate repair estimates and timely completion of work.

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Participated in ongoing training programs to stay current on industry trends, improving knowledge of new vehicles and technology advancements.

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• Verified warranty plans and coverage and uncovered hidden warranties.

• Advised management members on customer issues or mechanical repair problems. 06/2018 to 09/2018 Senior Automotive Technician

Abreu Motors – Miami, FL

Ensured smooth drivability by accurately diagnosing and repairing suspension- related concerns.

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Improved braking performance through proper diagnosis, repair, or replacement of brake system components.

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Utilized OEM specifications to perform accurate alignments, optimizing vehicle handling and tire life.

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Delivered high-quality preventive maintenance services, extending the life of vehicles while maintaining customer loyalty.

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Performed comprehensive engine diagnostics to pinpoint root causes of performance issues quickly and accurately.

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Contributed to team success by assisting colleagues with challenging diagnostic or repair tasks as needed.

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Performed expert-level electrical system troubleshooting to resolve malfunctions in wiring, sensors, and control modules.

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• Backdated 911 Porsche's

11/1998 to 09/2015 Automotive Service Manager

J&M Auto Doctors Inc. – North Miami Beach

Ensured compliance with all relevant federal, state, and local regulations governing automotive repair facilities, maintaining necessary licenses and certifications.

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Enhanced workplace safety by implementing strict protocols for equipment usage, hazardous material handling, and waste disposal procedures.

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Implemented a preventative maintenance program for all shop equipment, reducing downtime and extending the useful life of critical assets.

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Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.

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Served as a liaison between customers and insurance companies when necessary to facilitate claim processing related to collision damage or other covered repair issues.

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Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.

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Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.

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Implemented regular training programs for staff members, fostering professional development and keeping skills up-to-date in an ever-changing industry.

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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

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Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

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Set aggressive targets for employees to drive company success and strengthen motivation.

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EDUCATION

04/1978 High School Diploma

Norwalk High School - Norwalk, OH

First 2 years of high school, I was at Grand River Academy, a collage preparation scool.

Tested out at Terra Technical Collage. Automotive Science. 2 years Trade school. Agricultural Mechanics

1 Year Barry University. General studies

CERTIFICATIONS

IAP Career collage Handy man certification

A.S.E. Master Technition And L1 for 30 years

VOLUNTEER WORK

Sons of the American Legions

• Strengthened volunteer team effectiveness by providing training sessions.

• Coordinated and managed volunteer activities for community service projects.

• Assisted with special events and programs.

Boosted fundraising efforts, securing valuable donations through targeted campaigns.

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• Commander, Rider Director, Cook

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