Hr Generalist Employee Relations

VICKIR.PALMER,SPHR

Atlanta,GA ***** 832-***-****

www.linkedin.com/in/vickipalmer24 *****@***********.*** SENIORHUMANRESOURCESPROFESSIONAL

ImproveandMaintainHRProcessestoAchieveandExceedBusinessResults Proven Senior Professional with high level of integrity who thrives in a fast-paced environment.I am looking for an opportunity that allows me to combine my years of experience in HR to assist an organization with their growth to the next level.My wealth of experiences along with my business background provide me with an opportunity tothriveintherightenvironment.Ihavealwayspartnered wellwithalllevelsofemployeesincludingtheC-Suitewhichallowedmetoimproveoperations,positively impactretentionandbuildstrongrelationshipswithallclientgroupsandtakeownershipofsuccessesand opportunities.

LeveragestrongbusinessandemployeerelationsbackgroundtodevelopandexecuteHRinitiativesthat enhanceproductivityandmaximizeretention.

EmployeeRelations RecruitmentandRetention SuccessionPlanning ChangeManagement Training EmployeeEngagement EmployeeMetrics PROFESSIONALEXPERIENCE

INCIDENTIQ ATLANTA,GA 6/2022-10/2024

PEOPLEMANAGER

ResponsibleforthedailyHRoperationsofathrivingtechcompanymanaging/mentoringateamofearly careerprofessionalsinHumanResources.Successfullyassumedtheroleastheleadtemporarilyforthe departmentinthedepartureoftheVPofHumanResources.

Responsible for the installation and performance of the new HRIS system as well as the employee relationsissuesforthisgrowingcompany.

Managedtheonboardingprocessofallnewhiresandensuredallgovernmentalrequiredreportingforthe organizationwascompletedcorrectlyandreportedontime. RESOURCEALLIANCE ALPHARETTA,GA 3/2018–08/2021

HRBUSINESSPARTNER

Partnered with senior leadership of various client organizations giving support and direction on all HR related issues within their respective organizations.This includes employee relations,recruiting and training.

Developedandstreamlinednewprocessesandproceduresfornewmulti-familyclientwithapproximately 150+employeesinmultiplelocationsthroughoutTennessee,GeorgiaandAlabama TrainedPropertyManagersonnewprocesses

VickiR.Palmer *****@***********.*** PageTwo

SUDDENLINKCOMMUNICATIONS/ALTICEUSA,Tyler,TX 2011–2017 SeniorHumanResourcesBusinessPartner

Partnered with thecallcenterVPanddirectortomanagecoreHRprocessesforaclientgroupof400+ employees.Administered corporate HR policies and procedures,such as compensation,benefits, employee relations,recruitment and retention,performance management,investigations,leadership training,andcompliance.

● Developed and implemented recruiting plan to staff off-site call center,allowing company to staff additionalheadcountnecessarywithoutbuildoutinexistingcallcenter.

● Improved shiftchangeapprovalprocessforsupervisors,managers,directorandVPbystreamlining andautomatingemployeedatauploadwhichsavedupwardsof1000manualapprovalsquarterly.

● Coached,developed,and inspired front line leadership,resulting in career advancement for many teammembers.

● Reduced voluntary turnover 10%by creating an open communication process for employees to resolveissues.

● Reduced involuntary turnover 15%by training frontline supervisors on interviewing skills and includingintheinterviewingprocess.

● Brought about a smooth transition in the performance management policy process by coaching supervisorsandmanagers inthenewprocedures.

● Improvedemployeemoraleasaresultofimplementingsuggestionsfromemployeefocusgroups

● Increased promotion acceptance 100%by analyzing salaries and making sound recommendations relatedtopromotionsofemployeesmovinginto non-commissionpositions.

● Workedinconjunctionwithcallcenterleadershipandworkforcemanagementtoanalyzetalentneeds andscheduling.Asaresultofthoseneeds,IthenworkedwithTalentAcquisitiontodeterminehiring needsandtimeframes.Ialsoconductednewhireon-boardingasnecessary.

● Directed front linesupervisorsandmanagersinperformance/talentreviewsandassistedleadership insuccessionplanning.

● As a result of the company's reorganization efforts over the past two years,I have been heavily involvedinChangeManagementfromtheexecutiveleveltothefront-lineemployees.

● Ihaveexcellentwrittenandverbalcommunicationskills. CREATIVEPRODUCTIONS,Houston,TX 2000–2011

HR/OperationsManager

Managed daily operations of a small business.Developed HR policies,the procedures manual and employeehandbook.

● Increasedretentionrateby30%,leadingtodecreaseintrainingbudgetby20%.

● Saved company $50K in man hours byconductingaudits,whichresultedinstreamlinedprocesses andreductionofduplicationofefforts.

● Decreased unplanned sick time by 30%byeducatingemployeestofullyunderstandpolicy andthe ramificationsoftakingunexpectedtimeoff.

VICKIR.PALMER *****@***********.*** PAGETHREE

REALESTATEAGENT,Houston,TX 1999–2011

Successfully collaborated with clients to locate,negotiate and procure their dream homes and on occasionbusinessofficestoliveouttheirprofessionaldreams. MentoredotherwomenintheTexasareainterestedinjoiningtherealestatefield. PRIMECOCOMMUNICATIONS,Houston,TX 1998–1999

HRManager

Partneredwiththecallcenterdirectortogrowandmanagea750+employeebase.

● Metcompanyshort-termgoalofgrowingFTEheadcountfrom250to750in8monthsbyleading and directing recruiting team and training management group oninterviewingskills,whichalso allowedthecompanytofulfilldemandofincomingcallvolume.

● Conducted and confidentially closed out multiple internal investigations during slow periods, permittinguninterruptedflowofbusiness.

BUSINESS ANDCOMMUNITYINVOLVEMENT

● SHRM–AtlantaMember

● NAAAHR–AtlantaMember

● JuniorAchievement-Volunteer

● HoustonAssociationofRealtors–FortBend,TexasChair

● Women’sCouncilofRealtors–FortBend,TexasChapterPresident

● Women’sCouncilofRealtors–TexasStateCredentialsChair

● Women’sCouncilofRealtors–FortBend,TexasChapterVPofMembership

● HabitatforHumanity-Volunteer

● Homeowner’sAssociationBoardMember

EDUCATION

● BachelorofScience(BS),Management,LongIslandUniversity,C.W.Post,LongIsland,NY

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