Customer Service Business Development

**, ***** ******,

Egbeda, Akowonjo,

Lagos.

E-mail:

*********@*****.***

Mobile: 070*-***-****

ADEGOKE OLUWAKEMI ESTHER

OBJECTIVES: To run a career with a reputable and result driven organization whose hallmark is excellence through hard work, result oriented services, integrity and the desire to succeed.

CORE COMPETENCIES

Customer Service Excellence

Relationship Building and Management

Business Development and Retention

Strategic & Tactical Operations Planning

Team Building & Frontline Leadership

Risk Management & Assessments

Continuous Process Optimization

Products/ Services Sales/ Upselling

Credit & Financial Analysis

Sales Management, Cold Calling & Prospecting

Needs Analysis & Product Recommendation

Technical Issue Resolution

PROFESSIONAL PROFILE

Enterprising, Solution Oriented and Talented Client Relationship Manager and Customer Service Professional.

Versatile, Reliable and efficient professional with a variety of clients, to deepen and maintain business relationships and achieving all growth targets.

Superior leadership abilities, with a proven track record for training and managing teams, while strictly adhering to strong ethical standards, professionalism and process improvement methods and techniques.

PROFESSIONAL EXPERIENCE

Sterling Bank Ltd (Banking Officer)

RETAIL SALES OFFICER MAY 2022 = Present

Dramatically enhanced quality risk credit writing and structure, Drive preparation of credit approval Memorandum

Analyze risks and approve or reject loan requests/ Evaluate credit worthiness and risks/ Assess clients financial status

Work with other units in recovering bank loan

To identify new business markets and record daily transaction

Mastermind and lead efforts to drive acquisition of new profitable account relationship to the bank

Loan recovery/NPL reduction

First City Monument Bank Limited

Mar 2013 – May 2022

Retail Banking, Personal Banking Division

Position: Relationship Officer (Assistant Banking Officer11)

Responsible for developing strategies to grow market shares of our corporate names and developing new markets.

Structure credit facilities to address customer’s needs and prepare credit proposals.

Categorization of parastatals, premium companies, to meet their facilities and payroll needs.

Portfolio review with the Loan Monitoring team on performance/activities of various relationships

Prospect new businesses and enhance the bank’s market share of existing relationships.

Daily account review of customers.

Liability generation and Investment booking /liquidation.

Effective follow up on all clients’ transactions. TRANSACTION EXPERIENCE

Processing of credit transaction to meet financing needs of customers such as Salary plus loan, Visa credit card, Auto loan, Mortgage loan.

Processing of other credit requests to meet customer’s needs such Temporary Advance Funds, bank guarantees, etc.

Cluster Marketing, identifying a marketplace where we can get customer in bulk, First City Monument Bank Limited

Information Administrative: Nov.2010 –May.2013

Attending to customer enquiries both internal and external customer.

To ensure continuous improvement of service for internal and external customer.

To manage and direct customer to various floors and department.

To give out necessary information concerning the institution to customer

Responsible for daily office operation e.g., forwarding and transferring of course for internal and external customer.

National Youth Service Corp

Ministry of sport & Culture, Gombe State: Feb.2009 –Jan.2010

Coordination of cultural troupe within and outside the state

Promotion and Exhibition of Artwork.

Responsible for Hotel and banquet hall booking for general meeting.

EDUCATIONAL QUALIFICATION WITH DATES

Lagos State University, Lagos – Nigeria

Bachelor of Art (B.A) Hons Theatre Arts Feb.2004 - Dec.2008 Diploma (OND) Theatre Arts Mar 2001 = Jul 2003

West Africa Examination Councils WAEC Certificate Sept. 1995 - Dec.2001

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