A R Customer Service
Resume:
F R O N T D E S K A D M I N I S T R A T I V E O P E R A T I O N S
T O W H O M I T M A Y C O N C E R N,
S I N C E R E L Y,
M A R G A R E T I N A Y A
MARGARET INAYA
M A R G A R E T I N A Y A
I am writing to express my interest in the advertised role in your esteem organization. With over four years of experience as a Front Desk Administrative Operator, and a robust background in customer service, administration, and operations management, I am confident in my ability to contribute effectively to your team. I am eager to bring my skills in communication, multitasking, and problem-solving to enhance the efficiency and customer satisfaction at your organization.
In my roles in Front Office operations, Senior Supervisor/Administrator, I have demonstrated my ability to manage operations, resolve conflicts, and implement process improvements that enhanced both client satisfaction and team performance. My proficiency in customer relationship management, combined with my dedication to fostering a cooperative work environment, has enabled me to successfully lead teams, maintain client relationships, and ensure smooth operations. These experiences have given me a deep understanding of the importance of excellent service and operational efficiency, which I am eager to apply in your company. Additionally, my technical proficiency in CRM software, Microsoft Office applications,, coupled with my language fluency in English & Swahili allows me to communicate effectively across diverse platforms and audiences. I am confident that my ability to adapt to fast-paced environments and my focus on continuous improvement will be valuable in supporting your team’s goals.
I am excited about the opportunity to join your Organization and contribute to its success. I look forward to the possibility of discussing how my experience and skills align with the needs of your team. Thank you for considering my application. I am available at your earliest convenience for an interview.
F R O N T D E S K A D M I N I S T R A T I V E
O P E R A T I O N S
MI
2024
Doha Industrial Safety Services (DISS)
Basic First Aid and CPR Certification
CONTACT INFO
**********@*****.***
Gender: Female
2004
Kenya Institute of Management and Hospitality
Diploma in Management and Hospitality
MY PROFILE
A dedicated Front Desk Administrative Operator with over 4 years of experience, I have consistently delivered exceptional customer service, prioritizing client satisfaction and operational efficiency. My strengths lie in administrative excellence, multitasking, and time management, ensuring that every client interaction is seamless and professional. Known for my attention to detail, strong communication skills, and ability to thrive in fast-paced environments, I am eager to contribute my problem-solving capabilities and team-oriented mindset to enhance your company culture and contribute to its continued success
MARGARET INAYA
MY SKILLS
Excellent Communication and Interpersonal Skills
Verbal and Written Communication
Conflict Resolution and Mediation
Front Office Operations Management
Document and Filing System Management
Process Optimization and Improvement
Inventory Tracking and Supply Ordering
Strategic Decision-Making and Problem-Solving
PROFICIENCY IN
Customer Relationship Management
Administrative Support
Conflict Resolution
Team Leadership & Development
Inventory Management
Policy Implementation
Time Management & Multitasking
CRM & Call Center Software
English
Swahili
LANGUAGES
EDUCATION
2003
Computer Point Technical College
Certificate in Computer Applications
2001
Kayole High School
Kenya Certificate of Secondary Education
COMPUTER KNOWLEDGE
MS Office Applications
Word
Excel
Outlook
Powerpoint
F R O N T D E S K A D M I N I S T R A T I V E
O P E R A T I O N S
MARGARET INAYA
Customer Service Excellence:
Skilled in delivering exceptional
service and addressing client
needs to ensure satisfaction
and foster long-term
relationships.
Administrative Efficiency:
Proficient in managing front
office operations, document
handling, scheduling, and
overseeing daily workflows.
Communication Skills:
Exceptional verbal and written
communication abilities,
ensuring clear and efficient
interaction with clients, staff, and
departments.
Problem-Solving & Decision
Making: Adept at identifying
risks, troubleshooting issues, and
implementing solutions that
enhance productivity and
service quality.
Operational Oversight: Expertise
in monitoring compliance with
policies and procedures,
optimizing processes, and
ensuring smooth operations.
Risk Assessment & Mitigation:
Evaluated systems for potential
vulnerabilities and developed
strategic plans to minimize risks.
Process Improvement: Focused
on continuous improvement of
procedures, resulting in
increased operational efficiency
and service delivery.
Inventory & Resource
Management: Skilled in tracking
inventory levels, placing timely
orders, and managing supplies
to support operational
demands.
Training & Development:
Experienced in onboarding,
training, and mentoring new
employees to align with
organizational policies and
goals.
Front Office Operations
Le Mirage Property Management
Successfully managing front office operations, ensuring efficient customer service and tenant satisfaction.
Handling effective communication, including greeting visitors, managing phone calls, email correspondence, and Interdepartmental coordination. Streamlined document management systems, ensuring accurate filing and quick retrieval of tenant information.
Facilitating smooth check-ins for new tenants, providing them with essential information and resources.
Monitoring inventory levels for front office supplies and ensured timely ordering to maintain operational readiness.
Providing clear guidance on procedures, including tenant onboarding, check-in, and appointment scheduling.
Developing and implementing policies for front office operations to enhance workflow efficiency and tenant experience.
Identifying areas for improvement and recommended solutions to boost productivity and operational efficiency.
Escalating tenant complaints to relevant departments, ensuring quick resolution and maintaining high tenant satisfaction.
January 2021–Present
KEY COMPETENCIES
PROFESSIONAL EXPERIENCE
SENIOR SUPERVISOR/ADMINISTRATOR
Elegancia Facility Management
Evaluated existing systems for potential risks and vulnerabilities, developing mitigation plans to address identified issues.
Facilitated month-end closing processes, including invoicing, journal entries, and reconciliation tasks.
Resolved conflicts between team members and departments, fostering a cooperative and productive work environment.
Provided strategic direction for product development initiatives, resulting in increased revenue and enhanced service offerings.
Addressed and resolved client inquiries and concerns, consistently delivering high standards of customer service.
Coached and mentored junior staff on customer service best practices, safety protocols, and effective problem-solving techniques.
Maintained open communication across departments to ensure alignment with organizational goals and initiatives.
Trained new employees on company policies, procedures, and workplace ethics, ensuring adherence to standards.
Facilitated interdepartmental meetings to improve collaboration between teams working on shared projects.
Delegated tasks based on individual strengths, ensuring efficient and effective team performance. Monitored daily operations to ensure compliance with company policies, procedures, and regulations.
Developed the existing team into a high-performing, results-oriented unit through creative initiatives and goal-setting.
Assisted in the recruitment of qualified candidates, ensuring both job requirements and cultural fit within the organization.
Communicated policy and procedure updates to employees, promoting compliance and operational efficiency.
Managed team performance by setting clear objectives, providing feedback, and creating incentives to achieve targets.
Tracked company inventory and noted shortages for timely product orders and replenishment. Set performance goals for staff, helping teams meet critical deadlines and maintain a high level of productivity.
Conducted monthly meetings to develop and execute business plans that drove successful outcomes.
Inspected work environments for health and safety hazards, reporting findings to management for action.
January 2018– January 2021
F R O N T D E S K A D M I N I S T R A T I V E
O P E R A T I O N S
MARGARET INAYA
PROFESSIONAL EXPERIENCE
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