Servicenow Developer It Service

Rajendra V

ServiceNow Developer

Email: ****************@*****.*** Ph: +1-302-***-****

Over 6 years of experience in designing, developing, and implementing custom applications on the ServiceNow platform.

Proficient in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM), with hands-on expertise in automating workflows, configuring integrations, and enhancing user experiences.

Skilled in scripting (JavaScript, Glide Script), API integrations (REST/SOAP), and platform administration.

Strong problem-solving abilities with a focus on optimizing platform performance and aligning solutions with business needs.

Proven ability to collaborate with cross-functional teams to deliver high-quality ServiceNow solutions that drive operational efficiency and innovation.

Created and executed the development of the ServiceNow ITOM solution, including event management and AIOps, to reduce operational noise and outages while increasing service availability.

Work closely with technical teams to design the architecture and solutions for Application Portfolio Management (APM) and translate business requirements into functional specifications for ServiceNow APM implementation.

Experience in Creating and Configuring application and Services.

Led initiatives to manage and maintain the CMDB (Configuration Management Database) by ensuring the accuracy and completeness of Configuration Item (CI) records.

Experience in Developing Custom Workflows, business rules and scripts to automate tasks and integrate different systems.

Worked in Integration on ServiceNow with other enterprise tools (e.g., HR systems, monitoring tools) through APIs, web services, and other methods.

Good Understanding on ServiceNow's modules like ITSM, CMDB (Configuration Management Database), Incident, Problem, Change Management, etc

Collaborated with IT teams to address technical issues within the platform and optimize system performance.

TECHNICAL SKILLS

Languages

JavaScript, SQL, J2EE, HTML, XML, C, C++

ITSM TOOLS

ITSM Suite, ITAM, HP Service Manager, HP Asset Manager, BMC Remedy, ServiceNow– BSM, Service Manager, Service portal, Operations Manager, Release Control, JIRA, AWS.

Database

Oracle 10g, SQL Server 2005, My SQL

Web Technologies

JDK 1.4, HTML, XML, DHTML, MSXML, ASPX SDLC, Waterfall, Agile, Scrum

App / Web Servers

WebLogic, WebSphere, Tomcat

Environment

Windows 98/2000/2003/XP/NT/XP and Windows NT, LINUX, UNIX

EDUCATION: Bachelor of Technology, Computer Science JNTUH

Master’s in information Technology, Wilmington University.

Certification:

●Certified System Administrator (CSA).

PROFESSIONAL EXPERIENCE:

TD Bank Jun 2023 – Present

Sr. ServiceNow Developer

Responsibilities:

•Collaborate with cross-functional teams to refine business requirements for ServiceNow configurations, including Incident, Problem, Change, and Service Catalog.

•Configure and develop solutions in ServiceNow, including custom workflows, UI components, and advanced scripting using JavaScript and Glide APIs to meet functional needs.

•Implement integrations with third-party systems through REST APIs, automate workflows, and configure CMDB for accurate and comprehensive Configuration Item (CI) records.

•Conduct unit and system testing of new features and configurations to ensure performance, stability, and compliance with business requirements.

•Execute ServiceNow upgrades, maintaining compatibility and system integrity during deployments while managing cloud integrations (AWS, Azure).

•Monitor and troubleshoot platform issues, optimize configurations, and maintain SLAs, OLAs, and underpinning contracts to ensure system efficiency and performance.

•Develop dashboards and reports using SQL and ServiceNow reporting to provide insights for data-driven decision-making.

•Engage in Agile development cycles, participate in sprint planning, and resolve platform incidents using iterative development practices.

•Ensure compliance with security and governance frameworks, maintaining best practices for platform configuration and customizations.

Tapestry Inc, North Bergen, NJ Mar 2021 – Dec 2022

Sr. ServiceNow Developer

Responsibilities:

•Gathered requirements and created comprehensive BRD and FSD documents to capture business needs and translate them into technical solutions.

•Designed and configured IT Service Management solutions to automate business processes, enhancing HR systems and knowledge management operations.

•Migrated systems from JIRA to ServiceNow, ensuring seamless data integrity and service continuity.

•Developed custom workflows, risk, and change management processes to streamline operations and meet organizational goals.

•Configured SLAs and maintained CMDB accuracy, ensuring complete and reliable Configuration Item (CI) records.

•Created dashboards and reports using SSRS, Tableau, and optimized SQL queries for reporting and data analytics.

•Developed service portals with responsive designs and implemented JavaScript-based UI scripts to improve user experience.

•Managed role-based access controls, compliance frameworks, and automated data imports using transform maps.

•Executed instance cloning, version upgrades, and performed thorough testing to ensure system stability and functionality.

•Monitored application performance, resolved platform issues, and deployed ServiceNow applications for efficient service delivery.

Wayfair, Boston MA Sept 2019– Feb 2021

Role: ServiceNow Admin

Responsibilities:

•Collaborated with stakeholders to gather and analyze business requirements, documenting existing workflows and proposing optimized solutions.

•Developed user stories and maintained the product backlog, ensuring clear priorities for development tasks.

•Designed and configured workflows for approval processes, knowledge management, and change/risk management practices.

•Integrated procurement and inventory systems with ServiceNow and ensured secure desktop/mobile integrations for accessibility.

•Implemented Knowledge Centered Support (KCS) to optimize the knowledge base and improve operational efficiency.

•Developed reusable workflow templates, custom forms, and templates for enhanced UI experiences using JavaScript, AJAX, and client-side logic.

•Configured Discovery for automated population of CMDB data, ensuring accurate asset tracking and reporting.

•Automated key processes by integrating with third-party tools via SOAP/REST APIs and developed advanced database views for reporting.

•Tested modules rigorously to ensure functionality and stability before production releases.

•Monitored system performance, resolved access control issues, and maintained platform health through regular diagnostics.

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