Customer Service Representative
Resume:
Maria Luisa Gadek
Orlando, FL *****
**********************@***********.***
Professional Summary
Accomplished customer service representative with 11 years of experience in customer-facing roles. Proficient in bilingual communication and skilled in creating welcoming environments. Proven track record of driving customer satisfaction and retention through effective relationship building and exceptional customer service. Possesses certifications in early learning and legal research. Seeking a hybrid work environment where I can utilize my skills to provide exceptional customer service. Work Experience
Daycare Worker
Orlando Union Rescue Mission-Orlando, FL
March 2024 to November 2024
• Maintained a clean and organized daycare environment, including sanitizing toys and equipment regularly
• Supervised and cared for a group of XX children, ensuring their safety and well-being at all times
• Established positive relationships with parents/guardians through effective communication about daily activities, progress, and any concerns
• Assisted in creating lesson plans that aligned with the daycare's curriculum objectives
• Created a welcoming atmosphere for children by engaging them in interactive playtime activities
• Implemented behavior management strategies to encourage positive behavior among children Call center marketing
Union Square Travel Agency: A Cannabis Store-Miami, FL April 2022 to December 2023
• Handled a high volume of inbound customer calls, averaging XX calls per day
• Utilized CRM software to accurately document customer interactions, ensuring comprehensive records for future reference
• Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers
• Collaborated with cross-functional teams including sales, technical support, and billing departments to resolve complex customer issues
• Proactively identified opportunities to upsell products or services based on customer needs and preferences
Sales Manager
Mara Bakery-Homestead, FL
October 2018 to January 2022
• Provided ongoing support to existing clients, addressing their concerns promptly and ensuring high levels of customer satisfaction
• Cultivated long-term relationships with key accounts resulting in repeat business opportunities
• Consistently achieved high levels of customer retention through effective relationship building and exceptional customer service
• Conducted competitive analysis to identify unique selling points and differentiate our products from competitors
Customer Service Manager (CSM)
Lightning Quick Sunoco Gas Station-Dania Beach, FL December 2012 to February 2019
• Developed and maintained strong relationships with key clients, resulting in a increase in repeat business
• Implemented effective prospecting strategies that resulted in a increase in new customer acquisition
• Provided exceptional customer service by promptly addressing inquiries and resolving issues, resulting in improvement in customer satisfaction ratings
Education
Catholic university of Nicaragua in Law & Society
Nicaragua - Nicaragua
February 1992 to January 1996
12 grade in High school
Colegio Teresiano de Nicaragua - Managua
March 1988 to December 1992
Skills
• Legal Research
• Research
• Presentation Skills
• Bilingual (10+ years)
• Childcare
• Behavior Management
Languages
• Spanish/English - Fluent
Certifications and Licenses
DFC certificationin early learning
October 2024 to Present
1. To be able to see if a child ‘s being abused or his/ her life is endangered. 2. Be able to communicate with the child and understand the situation and the implications for their child life and the family.
3. Make sure all children have the same rights,access to care and education. First Aid Certification
Child Development Associate Certification
CPR Certification
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