Customer Service House Attendant
Resume:
DECEMBER
DATE
TABITHA WANJIRU
NDUNGU
OBJECTIVE
Self driven individual who is able to carry out any customer service role professionally and effectively with a sound, invaluable wealth of experience in state house attendant and a good understanding of guest needs and who always keeps her guest updated on issues important to them and works hard to meet their requests in a timely and efficient manner . EXPERIENCE
STATE HOUSE ATTENDANT
HILTON HOTEL, SAUDI ARABIA
1. Cleaning and Maintenance:
Clean and sanitize rooms, bathrooms, kitchens, and other areas.
Dust, sweep, mop, and vacuum floors regularly.
Clean windows, mirrors, and glass surfaces.
Change bed linens, make beds, and ensure
cleanliness in bedrooms.
2. Laundry and Linen Management:
Wash, dry, and iron clothes and linens.
Ensure that fresh towels and bedding are available when needed.
Organize and store clean laundry properly.
3. Restocking and Replenishing Supplies:
Ensure supplies such as toiletries, cleaning products, and kitchen necessities are well-stocked.
Replenish guestroom items like soap, shampoo, and
towels.
CONTACT
PO BOX 136-20319, NYANDARUA,
KENYA
*****************@*****.***
SKILLS
Attention to detail, time
management, customer service,
organization skills, cleaning and
maintenance skills,
communication skills and
problems solving skills
JANUARY
2019 -
DECEMBER
2021
4. Waste Disposal:
Empty trash bins and ensure proper disposal of
waste.
Sort recyclables and dispose of waste according to environmental guidelines.
5. Organizing and Tidying:
Ensure common areas are kept neat and organized.
Arrange furniture and belongings according to the
house's needs or the preferences of the residents or guests.
6. Assisting Residents or Guests:
Provide any necessary assistance to residents or
guests, such as helping with luggage or fetching
items.
Respond to specific requests promptly and
courteously.
7. Reporting Maintenance Issues:
Notify the homeowner or supervisor of any repair
needs or issues that may arise.
8. Ensuring Security and Safety:
Ensure all doors and windows are properly locked and secured when not in use.
Follow safety guidelines while handling cleaning
chemicals and equipment.
ASSISTANT STATE HOUSE ATTENDANT
MARRIOTT HOTEL, DOHA QATAR
1. Cleaning and Organizing:
Assist in cleaning rooms, hallways, kitchens,
bathrooms, and other areas of the state house.
Help organize and tidy common areas to ensure they remain presentable.
Clean windows, mirrors, and surfaces as required.
2. Laundry and Linen Services:
Assist in washing, ironing, and folding clothes,
bedding, and towels.
Ensure that fresh linens are available and beds are made in the appropriate rooms.
Organize and store clean laundry.
3. Replenishing Supplies:
Help restock household supplies like toiletries,
cleaning agents, and kitchen essentials.
Ensure that essential items such as towels, toilet paper, and other personal care products are readily available.
4. Waste Management:
Empty trash bins, dispose of waste, and sort
recyclables.
Maintain cleanliness and hygiene by ensuring proper waste disposal throughout the premises.
5. Assist in Food Preparation or Service:
Assist in meal preparation or serving food if needed, especially for official functions or events.
Help in setting up dining tables, serving meals, and clearing dishes.
6. Supporting House Attendants:
Assist the lead house attendants in their daily duties and responsibilities.
Provide support for special events or visits, ensuring the state house is in pristine condition.
7. Running Errands:
Run various errands as required, such as picking up supplies or documents.
Support other staff members or guests in their
specific needs.
8. Reporting Maintenance Issues:
Alert supervisors to any issues requiring repair or attention, such as plumbing problems, electrical
faults, or maintenance needs.
9. Safety and Security:
Follow proper procedures to ensure the safety and
FEBRUARY
2017 -
DECEMBER
2018
security of the premises.
Ensure all areas are secure and lock up any
unattended rooms or spaces.
10. Guest Assistance:
Provide assistance to guests or dignitaries as needed, ensuring they are comfortable and well-served.
Handle any special requests from residents or guests in a polite and professional manner.
HOUSEKEEPING ATTENDANT
HILTON HOTEL, NAIROBI KENYA
1. Cleaning and Sanitization:
Clean and sanitize guest rooms, bathrooms, and
common areas.
Dust, sweep, mop, and vacuum floors regularly.
Clean windows, mirrors, and glass surfaces to
maintain a spotless environment.
Replace used towels, bed linens, and other supplies in the rooms.
2. Bed Making and Linen Care:
Make beds, arrange pillows, and ensure beds are
neatly presented.
Change bed linens regularly or as needed and ensure fresh linens are always available for guests.
Wash, dry, and iron linens (if required), and fold them neatly.
3. Restocking and Replenishment:
Replenish room amenities such as toiletries, toilet paper, soap, and other necessities.
Ensure that common areas like lobbies, bathrooms,
and kitchenettes are well-stocked and organized.
4. Waste Disposal and Recycling:
Empty trash bins and dispose of waste in a safe and hygienic manner.
Sort and separate recyclables from general waste
according to facility guidelines.
5. Report Maintenance Issues:
Identify and report any maintenance issues or
damages such as plumbing, electrical, or furniture problems.
Inform supervisors or maintenance staff promptly to ensure timely repairs.
6. Assist Guests and Residents:
Respond to guest or resident requests for additional items (e.g., towels, blankets, or pillows).
Provide assistance with minor requests like
organizing personal items or arranging room features
(e.g., lights, air conditioning).
Maintain a high level of professionalism, courtesy, and helpfulness toward guests or residents.
7. General Organization:
Organize cleaning supplies, equipment, and linens in designated storage areas.
Ensure that rooms, corridors, and public spaces are organized and free from clutter.
Assist with setup for special events or meetings,
including room preparation and cleaning after events. 8. Laundry Services:
Assist with collecting, washing, folding, and returning linens and uniforms to the laundry area.
Handle laundry machines and other cleaning
equipment with care.
9. Safety and Hygiene:
Follow proper cleaning and safety protocols,
especially when handling chemicals and cleaning
agents.
Ensure that public and private spaces meet health
and safety standards.
Report any potential safety hazards immediately to supervisors.
10. Ensure Guest Satisfaction:
2016TO 2017
2012 TO 2015
Ensure that rooms and common areas meet guest
expectations for cleanliness and comfort.
Respond to feedback or concerns regarding
cleanliness in a professional and timely.
EDUCATION
DIPLOMA IN HOSPITALITY MANAGEMENT
AND CUSTOMER CARE SERVICE
NAIROBI INSTITUTION OF BUSINESS STUDIES
KENYA CERTIFICATION OF SECONDARY
EDUCATION
RWANYAMBO HIGH SCHOOL
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