Healthcare It Patient Access

Stacey Klein

**** *** *** **, ****** Creek, TN **189

******.*****@**.*** 320-***-****

Professional Summary

Accomplished Healthcare Management and EMR Training Expert with over 23 years of experience in healthcare operations, training, and systems optimization. Specializing in Epic training and curriculum development for over 14 years, Skilled in continuously gathering and analyzing user feedback to improve content and training outcomes. Proven leader in managing large-scale training initiatives and cross-functional teams, focusing on client success through effective communication, negotiation, and relationship-building. Adept at mentoring new trainers and driving collaborative efforts across departments to streamline processes and enhance user adoption. Dedicated to leveraging data-driven insights to improve healthcare IT systems and empower staff with the knowledge they need to succeed.

Epic Certifications

●Current Certifications: ADT/Prelude

●Credentialed in: Cadence, Resolute HB, Resolute SBO, Resolute PB, HIM

Professional Experience

Training Director/Advisor – Consultant Epic Training

Northwell Health Long Island, NY

July 2023 – December 2024

●Directed hybrid training for 109,000 staff through WBT, ILT, and VILT across 4 waves.

●Created VILT seat-booking systems and optimized regional training logistics.

●Mentored new Principal Trainers and led cross-functional project teams.

●Created and managed training schedules in Cornerstone LMS.

Learning Manager – Non-Clinical Applications

Vanderbilt University Medical Center Nashville, TN

December 2017 – July 2023

●Managed 12 trainers covering non-clinical Epic apps and OnBase.

●Led the Self-Paced Learning Project based on end-user and operational feedback, converting 215 clinical courses to eLearning.

●Built a Digital Learning Team (DigiForce) for digital content creation.

●Developed culture education using Senn Delaney principles.

Principal Trainer – Consultant Grand Central/Prelude

Vanderbilt University Medical Center Nashville, TN

April 2017 – December 2017

●Developed Learning Home Dashboards and resolved training content issues.

●Led Credentialed Trainer Program and built strong stakeholder relationships.

Director of Clinic & Regional Patient Access

CentraCare Health St. Cloud, MN

June 2016 – April 2017

●Directed Patient Access teams in 28 clinics and 5 hospitals.

●Developed and implemented a comprehensive registration training program.

ADT/Prelude Instructional Designer & Lead

St. Luke’s University Health Network Bethlehem, PA

June 2015 – June 2016

●Led the Instructional Design Team through curriculum development and pilot training.

●Managed Credentialed Training for ADT and Cadence.

ADT/Prelude/Cadence Instructional Designer

Hospital Corporation of America AK

November 2014 – May 2015

●Developed consistent training strategies across multiple divisions.

●Delivered training for multiple Epic modules.

ADT/Prelude Principal Trainer

Providence Health and Services WA, OR, MT, CA

January 2012 – October 2014

●Led 11 implementations across 4 regions.

●Revamped curriculum and reduced denied claims through improved registration processes.

Epic ADT/Prelude Credentialed Trainer

Tampa General Hospital Tampa, FL

2011

●Conducted ADT/Prelude training for 1,500 staff across departments.

●Supported go-live and post-implementation training efforts.

Senior Patient Representative/Referrals

Mid-Minnesota Family Medicine Center/SCH Saint Cloud, MN

2001 – 2005

●Managed patient scheduling, insurance verification, and referrals.

Education

Bachelor of Science – Northwestern College, St. Paul, MN

Master of Science in Management and Leadership (In progress)– Western Governors University, Utah (Grad 2025)

Professional Associations

●Association of Talent Development (since 2014)

●National Association of Professional Women (Nominee for 2015 Woman of the Year)

●Society for Pharmaceutical and Biotech Training (since 2014)

●National Customer Service Association (since 2014)

Volunteer Work

SMART Art and Craft Supplies Progress Inc.

●Store Lead, teaching job skills through retail management.

●Class Coordinator

●Art Instructor

Key Skills

●Healthcare IT Training & Development

●Epic System Implementations

●Curriculum Design & Instructional Development

●Staff Mentorship & Team Leadership

●Project & Program Management

●Stakeholder Relationship Management

●Data Analysis & Reporting

●E-learning Tools: Adobe Captivate, Camtasia, Cornerstone LMS

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