Customer Service, Marketing

Richard Garcia

************@*****.*** 909-***-**** Rancho Cucamonga, CA

SUMMARY

Seeking Customer Service Representative role with 15 years of experience in customer interactions and satisfaction. Expertise in handling telephone calls, complaint resolution, upselling, and cross-selling, ensuring exceptional customer satisfaction. Proven ability to assess client needs and deliver tailored solutions, enhancing customer loyalty and operational efficiency.

EDUCATION

Cal. State University of San Bernardino Bachelor's Degree, Graphic Design and Marketing

San Bernardino, CA

Jun 2005

Chaffey College Rancho Cucamonga, CA

Associate of Arts Degree, General Education and Prerequisites Jun 2000

SKILLS

Microsoft Office • Multi-Tasking • Excellent Verbal & Written Communication Skills • Time Management • Independent & Team Oriented • Experienced in Computer Systems • Proficient Researcher • Sales • Self-Motivated • AS400 • Customer Service

WORK EXPERIENCE

Freelance Rancho Cucamonga, CA

Graphic Designer Jan 2004 - Present

•Developed innovative advertising designs, including logos, layouts for brochures, package design, and documentation, tailored to market positioning and demographic insights.

•Created document restoration and recreation to meet client specifications, ensuring high-quality results.

•I improved clients brand with my design techniques to deliver proven results. I utilized proficiency in dual platforms, Windows and Apple.

Staples

Copy and Print Associate

Dec 2007 - Apr 2020

Mira Loma, CA

•I improved customer satisfaction by assessing customer needs and providing tailored solutions. I provide comprehensive information about all of our products and services. Clients can make a decision based on their needs. I improved return business and client referrals by stream lineing the ordering process, to improve efficiency. While upholding stringent quality standards throughout each process.

•Increased productivity by compiling analyzed data for system reporting, order tracking, and enhancing overall operational efficiency.

•Organized, prioritized work orders to meet established deadlines and quotas, while performing various clerical tasks, in a high-volume fast paced workplace.

Oz Advertising Riverside, CA

Sales Rep / Graphic Designer Nov 2008 - Aug 2009

•Successfully executed marketing strategies to secure ad space sales that improved local businesses, coupled with comprehensive client management that included order processing, contract drafting, and payment collection.

•Delivered custom graphic design services and layout guidance to meet client advertising.

Pacific Eye Institute Upland, CA

Administrative Assistant/ Online Administrator Nov 2003 - Nov 2008

•Managed patient communications by processing medical records, scheduling appointments, and maintaining timely and accurate chart documentation.

•Provided administrative support through efficient handling of data entry, computer setup, and maintenance, ensuring operational excellence and meeting critical deadlines.

•Oversaw online account management, addressed technical support queries, and facilitated staff training on new software systems to enhance office productivity.

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