Customer Support Service

LW Louvenia Willis

Autaugaville, AL ***** 334-***-****

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PROFESSIONAL

SUMMARY

Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.

SKILLS Loading and Unloading Protocols

Assembly Protocols

Environmental Compliance

Teamwork and Communication

Materials Assembly

Inbound and Outbound Calls

Avaya Phones

Administrative Duties

Emails

Fax

OSHA

Safety Standards Compliance

Health and Safety

Purchase Order Review

Obstacle Removal

Basic Mathematics

Preparation of Demonstrations

Responding to Difficult Customers

Customer Support

Upbeat and Positive Personality

Storage Arrangements

Paperwork Completion

Material Shelving

PPE Policy Adherence

Warehouse Safety

Visual Inspections

Verbal and Written

Communication

Policy Enforcement

Account Authorizations

Handling Escalations

WORK HISTORY LEAD RECEIVER 09/2016 to 08/2022

Wholes Food Market Montgomery, Alabama

Unloaded pallets and deliveries and organized products in warehouse. Double-checked cargo inventories and documentation for accuracy. Compared shipping orders and invoices against contents received to verify accuracy.

Resolved issues quickly to maintain productivity goals. Trained staff of direct labor employees to perform assembly and manufacture of specified products.

Established clear priorities and production quality standards. MATERIAL HANDLER/QUALITY CONTROL 05/2004 to 09/2016 MOBIS Montgomery, Alabama

Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility. Packed items into appropriate containers for shipment. Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed. Kept storage areas organized, clean and secure to fully protect company assets.

Communicated with production team members about quality issues. Performed visual inspections and non-destructive tests where appropriate. Completed precise measurements using special tools. RECEIVING CLERK 05/1999 to 04/2004

Lowes Home Improvment Montgomery, Alabama

Double-checked cargo inventories and documentation for accuracy. Unloaded pallets and deliveries and organized products in warehouse. Compared shipping orders and invoices against contents received to verify accuracy.

Regularly reviewed invoices and double-checked orders. Conducted counts and audits of inventories to identify and resolve discrepancies in records.

CUSTOMER SERVICE MANAGER 02/1995 to 05/1999

K-Mart Department Store Montgomery, Alabama

Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags. Executes excellent sales floor merchandising and selling. Demonstrated items to customers and created customer awareness, interest and sales.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

EDUCATION GED General Studies

H. Councill Trenholm State Community College, Montgomery, AL CERTIFICATIONS Forklift Operator

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